ABI
  1. ABI
  2. ABI-31313

screw in door retainer has already started to rust

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Parts ordered
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Hire_or_Retail:
          Retail
        • Serial:
          2150879
        • Model:
          Keswick
        • Year:
          2024
        • Size:
          32x10
        • ID Number:
          W0244167
        • Status Colour:
          Parts ordered Parts ordered
        • Stock_Number:
          41538
        • Times Scheduled:
          0
        • Park_Company:
           Gwendreath Farm Caravan Park
        • Park_Postcode:
          TR12 7LZ
        • Park_Contact:
          Tom Gibson
        • Park_Phone:
          1326290666
        • Park_Email:
          gwendreathholidaypark@hotmail.com
        • Park_Code:
          GWEN01
        • Park_Key_Account:
          No
        • SLA Status:
        1. 1.png
          89 kB
        2. 1.png
          52 kB
        3. 1.png
          121 kB
        4. 41538 door retainer.png
          67 kB

          Activity

          Ascending order - Click to sort in descending order
          Claire Folland created issue -
          Claire Folland made changes -
          Field Original Value New Value
          Summary CLONE - the door handle is already starting to deteriorate screw in door retainer has already started to rust
          Claire Folland made changes -
          Attachment 41538 door retainer.png [ 412103 ]
          Claire Folland made changes -
          Attachment 1.png [ 412105 ]
          Hide
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          Claire Folland added a comment -
          received email from park, submitted into ABI
          Show
          Claire Folland added a comment - received email from park, submitted into ABI
          Claire Folland made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Claire Folland made changes -
          ID Number W0244167
          Claire Folland made changes -
          Attachment 1.png [ 412132 ]
          Claire Folland made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
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          Permalink
          Claire Folland added a comment -
          received acknowledgement from ABI
          Show
          Claire Folland added a comment - received acknowledgement from ABI
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          Permalink
          Claire Folland added a comment -
          Good Afternoon,
           
          Claim Number: W0244167
          We have now ordered the below parts to address the issues you have raised on the warranty claim.
           
          1. Item Code: 24WIN0123 x 1 Part: DOOR HANDLE SET DG UPVC WHITE
          2. Item Code: 05IRN0004 x 1 Part: CATCH: EXTERIOR DOOR RETAINER
          3. Item Code: 05IRN0005 x 1 Part: SPACER: EXTERIOR DOOR RETAINER
           
          If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.
           
          Kind Regards,
          ABI Warranty Team
          Show
          Claire Folland added a comment - Good Afternoon,   Claim Number: W0244167 We have now ordered the below parts to address the issues you have raised on the warranty claim.   1. Item Code: 24WIN0123 x 1 Part: DOOR HANDLE SET DG UPVC WHITE 2. Item Code: 05IRN0004 x 1 Part: CATCH: EXTERIOR DOOR RETAINER 3. Item Code: 05IRN0005 x 1 Part: SPACER: EXTERIOR DOOR RETAINER   If you have any further queries, Please contact us and advise of the serial number or claim number included in this email.   Kind Regards, ABI Warranty Team
          Claire Folland made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		4m 20s 1 Claire Folland 17/Feb/26 11:42 AM
          Submitted Submitted Acknowledged Acknowledged
          		1d 22h 13m 1 Claire Folland 19/Feb/26 9:56 AM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		57s 1 Claire Folland 19/Feb/26 9:57 AM

            People

            • Assignee:
              Claire Folland
              Reporter:
              Claire Folland
              Participants:
            • Watchers:
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              Dates

              • Due:
                Created:
                Updated: