Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:nott01
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Park:Notter Bridge
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Postcode:PL12 4RW
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Responsibility:Undecided
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Plot:49
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Hire_or_Retail:Retail
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Serial:1456037
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Model:ABI Sunscape
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Size:36x12
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ID Number:W0001217
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Status Colour:
Complete
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Stock_Number:29232
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Times Scheduled:0
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Park_Company:Notter Bridge Caravan & Camping Park (del add)
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Park_Postcode:PL12 4RW
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Park_Contact:Ian James
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Park_Phone:01752842318 // Claire 07484 089894
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Park_Code:NOTT01
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Park_Key_Account:Yes
Issue Links
- Same Van
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GW-592
The toilet seat in the en suite has snapped through on the bit you sit on
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- Complete
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Activity
Hide
Ellie W (Inactive)
added a comment -
Permalink
Submitted into ABI
Show
Ellie W (Inactive)
added a comment - Submitted into ABI
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Acknowledgement Received - Rejected as it was not on the PDI
Show
Ellie W (Inactive)
added a comment - Acknowledgement Received - Rejected as it was not on the PDI
| Attachment | 28.8.14.jpg [ 70856 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| ID Number | W0001217 |
| Assignee | CCare Temp [ temp ] | Claire Folland [ claire ] |
| Assignee | Claire Folland [ claire ] | Lorraine Pryor [ lorraine ] |
| Park_Company | Notter Bridge Caravan & Camping Park (del add) (360) |
| Park_Contact | Ian James | |
| Park_Postcode | PL12 4RW | |
| Park_Phone | 1752842318 | |
| Park_Code | NOTT01 | |
| Park_Address2 | Saltash | |
| Park_City | Plymouth | |
| Park_Address | Notter Bridge |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(ABI-5015) The toilet seat in the en suite has snapped through on the bit you sit on * \\
\\
and content:\\
----
Ade
Looking at this claim, its been rejected, the park haven't chase this up, do you want us to order a toilet seat as GW?
thanks
Lorraine
with subject: *(
\\
and content:\\
----
Ade
Looking at this claim, its been rejected, the park haven't chase this up, do you want us to order a toilet seat as GW?
thanks
Lorraine
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( ABI-5015 ) The toilet seat in the en suite has snapped through on the bit you sit on * \\
\\
and content:\\
----
Ade
Looking at this claim, its been rejected, the park haven't chase this up, do you want us to order a toilet seat as GW?
thanks
Lorraine
I have email Diane to ask why this has been rejected as it wasn't broken at PDI stage, now waiting for a response. If they still stand by their rejection then this will have to be ordered as GW.
Show
Lorraine Pryor (Inactive)
added a comment - I have email Diane to ask why this has been rejected as it wasn't broken at PDI stage, now waiting for a response. If they still stand by their rejection then this will have to be ordered as GW.
| Attachment | 10.11.14 email to diane.jpg [ 77254 ] |
As per above notes I'm waiting for a reply from Diane at ABI?
Show
Lorraine Pryor (Inactive)
added a comment - As per above notes I'm waiting for a reply from Diane at ABI?
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(ABI-5015) The toilet seat in the en suite has snapped through on the bit you sit on * \\
\\
and content:\\
----
Ade,
I have asked Abi why they have rejected this issue and Diane has said "Unfortunately a toilet seat wouldn't crack where you sit on it unless something had dropped or fallen on it.
If the toilet seat had broken perhaps where it fastens to the bowl itself that could possibly be due to a fault in the fixing and we would replace this under warranty.
A cracked toilet seat 6 months after sale is deemed to be ‘user damage’ I’m afraid which is not covered under warranty as you know.
Do you just want me to order one as Good will for the park or advise them that its rejected?
thanks
lorraine
with subject: *(
\\
and content:\\
----
Ade,
I have asked Abi why they have rejected this issue and Diane has said "Unfortunately a toilet seat wouldn't crack where you sit on it unless something had dropped or fallen on it.
If the toilet seat had broken perhaps where it fastens to the bowl itself that could possibly be due to a fault in the fixing and we would replace this under warranty.
A cracked toilet seat 6 months after sale is deemed to be ‘user damage’ I’m afraid which is not covered under warranty as you know.
Do you just want me to order one as Good will for the park or advise them that its rejected?
thanks
lorraine
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( ABI-5015 ) The toilet seat in the en suite has snapped through on the bit you sit on * \\
\\
and content:\\
----
Ade,
I have asked Abi why they have rejected this issue and Diane has said "Unfortunately a toilet seat wouldn't crack where you sit on it unless something had dropped or fallen on it.
If the toilet seat had broken perhaps where it fastens to the bowl itself that could possibly be due to a fault in the fixing and we would replace this under warranty.
A cracked toilet seat 6 months after sale is deemed to be ‘user damage’ I’m afraid which is not covered under warranty as you know.
Do you just want me to order one as Good will for the park or advise them that its rejected?
thanks
lorraine
| Attachment | 12.11.14 email from Diane.jpg [ 77583 ] |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | true |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | true |
I have asked Lorraine to order this as goodwill
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Lorraine to order this as goodwill
I will close this and open a Good will one.
Show
Lorraine Pryor (Inactive)
added a comment - I will close this and open a Good will one.
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Manufacturers ver 2.0 [ 111598 ] | Manufacturers ver 2.1 [ 118763 ] |
| Workflow | Manufacturers ver 2.1 [ 118763 ] | Manufacturers ver 2.2 [ 136237 ] |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | true | 2 |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | Yes |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1m 46s | 1 | temp | 27/Aug/14 10:04 AM | |||||
|
23h 38m | 1 | temp | 28/Aug/14 9:42 AM | |||||
|
77d 3h 31m | 1 | Lorraine Pryor (Inactive) | 13/Nov/14 12:14 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 13/Nov/14 12:14 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 13/Nov/14 12:14 PM |
