Details
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Type:
Boiler (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Green 9
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Hire_or_Retail:Retail
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Serial:1780081
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Manufacturer:ABI
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Model:Westwood
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Year:2015
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Size:43x13
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Status Colour:
Complete
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Stock_Number:30724
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Times Scheduled:2
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Park_Company:Do not use
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Park_Postcode:BS24 0AN
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Park_Phone:01934812342
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Park_Email:caroline@westcountryparks.co.uk
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Park_Code:PURN01
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Park_Key_Account:No
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SLA Status:
Description
Boiler Information:
Morco GB24AAZ2097470014291
Reported by Charlotte @ Purn International
Morco GB24AAZ2097470014291
Reported by Charlotte @ Purn International
Issue Links
- Same Van
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ABI-8191
heating has gone off, boiler is showing L2 Fault
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- Complete
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1. |
Update Customer |  |
Complete | elliew |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | TREF | |
| Park_Postcode | BS24 0AN | |
| Park_Phone | 1934812342 | |
| Park_Code | PURN01 | |
| Park_Key_Account | No | |
| Park_Address2 | Bleadon | |
| Park_City | Weston-Super-Mare | |
| Park_Address | Bridgwater Road |
| Summary | All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not working | All of the heaters throughout the van - one in the lounge, one in the hallway, spare bedroom and the walk in wardrobe are not workingg |
| Summary | All of the heaters throughout the van - one in the lounge, one in the hallway, spare bedroom and the walk in wardrobe are not workingg | All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not workin |
| Summary | All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not workin | All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not working |
| Summary | All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not working | All of the heaters throughout the van - one in the lounge, one in the hallway, spare bedroom and the walk in wardrobe are not working |
Hide
Ellie W (Inactive)
added a comment -
Permalink
Submitted into ABI
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Ellie W (Inactive)
added a comment - Submitted into ABI
| Attachment | 5.11.15.jpg [ 105347 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
ABI have acknowledged this claim
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Ellie W (Inactive)
added a comment - ABI have acknowledged this claim
| Attachment | 5.11.15.jpg [ 105378 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Plot | green 9 | Green 9 |
| Assignee | Ellie W [ temp ] | Debbie Bartlett [ debbieb ] |
Spoken to Sarah at ABI an engineer will be attending W/C 23/11/15
Show
Debbie Bartlett (Inactive)
added a comment - Spoken to Sarah at ABI an engineer will be attending W/C 23/11/15
The site have advised that no one turned up to carry out the repairs from ABI, the customer is now livid. The site would like a call with an update today.
Show
Adrienne Barwell (Inactive)
added a comment - The site have advised that no one turned up to carry out the repairs from ABI, the customer is now livid. The site would like a call with an update today.
Sarah has advised that this should have been MORCO organising an engineer, she will contact MORCO now and find out what is happening with this.
Show
Adrienne Barwell (Inactive)
added a comment - Sarah has advised that this should have been MORCO organising an engineer, she will contact MORCO now and find out what is happening with this.
| Priority | Normal [ 21 ] | Critical [ 24 ] |
I have asked Debbie to give the site a call and update them that ABI are chasing MORCO and also finding out why their engineer did not attend. Debbie will give them another call later with further progress
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Debbie to give the site a call and update them that ABI are chasing MORCO and also finding out why their engineer did not attend. Debbie will give them another call later with further progress
| Attachment | e-mail from Franky.png [ 107250 ] |
| Attachment | update Franky.png [ 107251 ] |
I have advised Debbie, that if MORCO do not make an arrangements to attend during the course of today, we will send Keith out to the site tomorrow
Show
Adrienne Barwell (Inactive)
added a comment - I have advised Debbie, that if MORCO do not make an arrangements to attend during the course of today, we will send Keith out to the site tomorrow
Keith will be attending this issue tomorrow, 1-12-15 so that we can resolve it. Lisa from ABI has informed me that their engineer attended last week W/C and couldn't find an issue with the heating system. Radiators where warm all over. Mr Hubbard will be dealing with us directly from now on.
Show
Debbie Bartlett (Inactive)
added a comment - Keith will be attending this issue tomorrow, 1-12-15 so that we can resolve it. Lisa from ABI has informed me that their engineer attended last week W/C and couldn't find an issue with the heating system. Radiators where warm all over. Mr Hubbard will be dealing with us directly from now on.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 01/Dec/15 | |
| Plot |
| Attachment | Job sheet 1-12-2015.png [ 107337 ] |
Keith attended, and dealt with all the out standing issues. Mr Hubbard is very happy.
Show
Debbie Bartlett (Inactive)
added a comment - Keith attended, and dealt with all the out standing issues. Mr Hubbard is very happy.
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Plot |
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Completed worksheet scanned and attached
Show
Nikki Curtis (Inactive)
added a comment - Completed worksheet scanned and attached
| Attachment | SKM_C224e15121613170.pdf [ 108411 ] |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
made changes -
| Park_Contact |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
11m 46s | 1 | temp | 05/Nov/15 11:20 AM | |||||
|
2h 1m | 1 | temp | 05/Nov/15 1:21 PM | |||||
|
25d 1h 13m | 1 | debbieb | 30/Nov/15 2:35 PM | |||||
|
11s | 1 | debbieb | 30/Nov/15 2:35 PM | |||||
|
1d 18h 55m | 1 | debbieb | 02/Dec/15 9:31 AM | |||||
|
3s | 1 | debbieb | 02/Dec/15 9:31 AM | |||||
|
5s | 1 | debbieb | 02/Dec/15 9:31 AM | |||||
|
14d 3h 35m | 1 | Nikki Curtis (Inactive) | 16/Dec/15 1:07 PM | |||||
|
19s | 1 | Nikki Curtis (Inactive) | 16/Dec/15 1:07 PM | |||||
|
29d 3h 13m | 1 | debbieb | 14/Jan/16 4:21 PM |
