ABI
  1. ABI
  2. ABI-7219

All of the heaters throughout the van - one in the lounge, one in the hallway, spare bedroom and the walk in wardrobe are not working

    Details

    • Type: Boiler (2 Weeks) Boiler (2 Weeks)
    • Status: Complete
    • Priority: Critical Critical
    • Resolution: Completed
    • Labels:
      None
    • Responsibility:
      Manufacturer Attending
    • Plot:
      Green 9
    • Hire_or_Retail:
      Retail
    • Serial:
      1780081
    • Manufacturer:
      ABI
    • Model:
      Westwood
    • Year:
      2015
    • Size:
      43x13
    • Status Colour:
      Complete Complete
    • Stock_Number:
      30724
    • Times Scheduled:
      2
    • Park_Company:
       Do not use
    • Park_Postcode:
      BS24 0AN
    • Park_Phone:
      01934812342
    • Park_Email:
      caroline@westcountryparks.co.uk
    • Park_Code:
      PURN01
    • Park_Key_Account:
      No
    • SLA Status:

      Description

      Boiler Information:
      Morco GB24AAZ2097470014291

      Reported by Charlotte @ Purn International
      1. SKM_C224e15121613170.pdf
        380 kB
        Nikki Curtis
      1. 5.11.15.jpg
        198 kB
      2. 5.11.15.jpg
        159 kB
      3. e-mail from Franky.png
        101 kB
      4. Job sheet 1-12-2015.png
        230 kB
      5. update Franky.png
        88 kB

        Issue Links

        Progress
        Resolved Sub-Tasks

        Sub-Tasks

        1.
        Update Customer Update Customer (today) Complete elliew
         

          Activity

          Ellie W (Inactive) created issue -
          Ellie W (Inactive) made changes -
          Field Original Value New Value
          Park_Contact TREF
          Park_Postcode BS24 0AN
          Park_Phone 1934812342
          Park_Code PURN01
          Park_Key_Account No
          Park_Address2 Bleadon
          Park_City Weston-Super-Mare
          Park_Address Bridgwater Road
          Ellie W (Inactive) made changes -
          Summary All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not working All of the heaters throughout the van - one in the lounge, one in the hallway, spare bedroom and the walk in wardrobe are not workingg
          Ellie W (Inactive) made changes -
          Summary All of the heaters throughout the van - one in the lounge, one in the hallway, spare bedroom and the walk in wardrobe are not workingg All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not workin
          Ellie W (Inactive) made changes -
          Summary All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not workin All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not working
          Ellie W (Inactive) made changes -
          Summary All of the heaters throughout the van - wo in the lounge, one in teh hallway, spare bedroom and the walk in wardrobe are not working All of the heaters throughout the van - one in the lounge, one in the hallway, spare bedroom and the walk in wardrobe are not working
          Hide
          Ellie W (Inactive) added a comment -
          Submitted into ABI
          Show
          Ellie W (Inactive) added a comment - Submitted into ABI
          Ellie W (Inactive) made changes -
          Attachment 5.11.15.jpg [ 105347 ]
          Ellie W (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Hide
          Ellie W (Inactive) added a comment -
          ABI have acknowledged this claim
          Show
          Ellie W (Inactive) added a comment - ABI have acknowledged this claim
          Ellie W (Inactive) made changes -
          Attachment 5.11.15.jpg [ 105378 ]
          Ellie W (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Adrienne Barwell (Inactive) made changes -
          Plot green 9 Green 9
          Adrienne Barwell (Inactive) made changes -
          Assignee Ellie W [ temp ] Debbie Bartlett [ debbieb ]
          Hide
          Debbie Bartlett (Inactive) added a comment -
          Spoken to Sarah at ABI an engineer will be attending W/C 23/11/15
          Show
          Debbie Bartlett (Inactive) added a comment - Spoken to Sarah at ABI an engineer will be attending W/C 23/11/15
          Hide
          Adrienne Barwell (Inactive) added a comment -
          The site have advised that no one turned up to carry out the repairs from ABI, the customer is now livid. The site would like a call with an update today.
          Show
          Adrienne Barwell (Inactive) added a comment - The site have advised that no one turned up to carry out the repairs from ABI, the customer is now livid. The site would like a call with an update today.
          Hide
          Adrienne Barwell (Inactive) added a comment -
          Sarah has advised that this should have been MORCO organising an engineer, she will contact MORCO now and find out what is happening with this.
          Show
          Adrienne Barwell (Inactive) added a comment - Sarah has advised that this should have been MORCO organising an engineer, she will contact MORCO now and find out what is happening with this.
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Critical [ 24 ]
          Hide
          Adrienne Barwell (Inactive) added a comment -
          I have asked Debbie to give the site a call and update them that ABI are chasing MORCO and also finding out why their engineer did not attend. Debbie will give them another call later with further progress
          Show
          Adrienne Barwell (Inactive) added a comment - I have asked Debbie to give the site a call and update them that ABI are chasing MORCO and also finding out why their engineer did not attend. Debbie will give them another call later with further progress
          Adrienne Barwell (Inactive) made changes -
          Attachment e-mail from Franky.png [ 107250 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment update Franky.png [ 107251 ]
          Hide
          Adrienne Barwell (Inactive) added a comment -
          I have advised Debbie, that if MORCO do not make an arrangements to attend during the course of today, we will send Keith out to the site tomorrow
          Show
          Adrienne Barwell (Inactive) added a comment - I have advised Debbie, that if MORCO do not make an arrangements to attend during the course of today, we will send Keith out to the site tomorrow
          Hide
          Debbie Bartlett (Inactive) added a comment -
          Keith will be attending this issue tomorrow, 1-12-15 so that we can resolve it. Lisa from ABI has informed me that their engineer attended last week W/C and couldn't find an issue with the heating system. Radiators where warm all over. Mr Hubbard will be dealing with us directly from now on.
          Show
          Debbie Bartlett (Inactive) added a comment - Keith will be attending this issue tomorrow, 1-12-15 so that we can resolve it. Lisa from ABI has informed me that their engineer attended last week W/C and couldn't find an issue with the heating system. Radiators where warm all over. Mr Hubbard will be dealing with us directly from now on.
          Debbie Bartlett (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Debbie Bartlett (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 01/Dec/15
          Plot
          Debbie Bartlett (Inactive) made changes -
          Attachment Job sheet 1-12-2015.png [ 107337 ]
          Hide
          Debbie Bartlett (Inactive) added a comment -
          Keith attended, and dealt with all the out standing issues. Mr Hubbard is very happy.
          Show
          Debbie Bartlett (Inactive) added a comment - Keith attended, and dealt with all the out standing issues. Mr Hubbard is very happy.
          Debbie Bartlett (Inactive) made changes -
          Times Scheduled 1 2
          Status Engineer Scheduled [ 10000 ] Engineer Visit Rescheduled [ 10010 ]
          Plot
          Debbie Bartlett (Inactive) made changes -
          Status Engineer Visit Rescheduled [ 10010 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Debbie Bartlett (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Nikki Curtis (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Hide
          Nikki Curtis (Inactive) added a comment -
          Completed worksheet scanned and attached
          Show
          Nikki Curtis (Inactive) added a comment - Completed worksheet scanned and attached
          Nikki Curtis (Inactive) made changes -
          Attachment SKM_C224e15121613170.pdf [ 108411 ]
          Nikki Curtis (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Reopened [ 4 ] Complete [ 6 ]
          Debbie Bartlett (Inactive) made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Link This issue Same Van ABI-8191 [ ABI-8191 ]
          made changes -
          Park_Contact
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          11m 46s 1 temp 05/Nov/15 11:20 AM
          Submitted Submitted Acknowledged Acknowledged
          2h 1m 1 temp 05/Nov/15 1:21 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          25d 1h 13m 1 debbieb 30/Nov/15 2:35 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          11s 1 debbieb 30/Nov/15 2:35 PM
          Engineer Scheduled Engineer Scheduled Engineer Visit Rescheduled  Engineer Visit Rescheduled
          1d 18h 55m 1 debbieb 02/Dec/15 9:31 AM
          Engineer Visit Rescheduled  Engineer Visit Rescheduled Resolved Resolved
          3s 1 debbieb 02/Dec/15 9:31 AM
          Resolved Resolved Complete Complete
          5s 1 debbieb 02/Dec/15 9:31 AM
          Complete Complete Reopened Reopened
          14d 3h 35m 1 Nikki Curtis (Inactive) 16/Dec/15 1:07 PM
          Reopened Reopened Complete Complete
          19s 1 Nikki Curtis (Inactive) 16/Dec/15 1:07 PM
          Complete Complete Complete Complete
          29d 3h 13m 1 debbieb 14/Jan/16 4:21 PM

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: