Details
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Type:
Chassis (8 Weeks)
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Status: Complete
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Priority:
High
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:1731105
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Manufacturer:ABI
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Model:Oakley
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Year:2016
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Size:36x12x3
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ID Number:W0006233 W0006402
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Status Colour:
Complete
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Stock_Number:31602
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Times Scheduled:1
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Park_Company:Valley Caravan Park
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Park_Postcode:PL27 6SS
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Park_Contact:Martin Taylor
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Park_Phone:01208 862391
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Park_Email:info@valleycaravanpark.co.uk
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Park_Code:VALL01
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Park_Key_Account:Yes
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SLA Status:
1. |
Update Customer |  |
Complete | Adrienne Barwell (Inactive) |
Activity
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Adrienne Barwell (Inactive)
added a comment -
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e-mailed photographs to Tim Paker and ABI
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Adrienne Barwell (Inactive)
added a comment - e-mailed photographs to Tim Paker and ABI
Tim at ABI has asked for the delivery date. I have responded that this was delivered in mid October
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Adrienne Barwell (Inactive)
added a comment - Tim at ABI has asked for the delivery date. I have responded that this was delivered in mid October
Tim asked why the wheel didn't come off when the van was unloaded, I have advised that I don't know the answer to that, but assume that it might need to work it's way loose.
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Adrienne Barwell (Inactive)
added a comment - Tim asked why the wheel didn't come off when the van was unloaded, I have advised that I don't know the answer to that, but assume that it might need to work it's way loose.
ABI have rejected this issue, but I do not agree with the decision and have gone back and asked them to take another look at it prior to me updating the site.
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Adrienne Barwell (Inactive)
added a comment - ABI have rejected this issue, but I do not agree with the decision and have gone back and asked them to take another look at it prior to me updating the site.
RE: Rejection ABI Oakley 1731105 dispatch date August 2015
wheel falling off and causing damage to the holiday home
This is a really tricky one, I understand ABI not accepting this as the van was dispatched in August 2015, however this is a case where the van was unloaded and stayed in the same spot until they have decided to put the unit on the pitch.
As I am no expert on the workings of a chassis, I have now shown the photographs to our siting team and they have advised that, in this instance, it does appear that there is evidence to show washer was missing. (in fact as I handed the pictures to them without even having time to tell them what they were looking at, I was advised that the wheel had come off because no washer had been fitted)
Apparently, the metal shaft is showing signs of rounding off which is a tell tale sign that there has been movement of the wheel without a washer. They have stated that they would expect to see remains of the washer between the bolt and the metal shaft if it had been present, there is no evidence of this on these photographs.
I next asked the question, would the wheel not have fallen off during delivery if the washer was missing and I have been informed that this isn’t always the case and that it is quite reasonable for the wheel to work its way off after several movements of the unit.
With this in mind, please could you review this decision, prior to me confirming the rejection with the site.
wheel falling off and causing damage to the holiday home
This is a really tricky one, I understand ABI not accepting this as the van was dispatched in August 2015, however this is a case where the van was unloaded and stayed in the same spot until they have decided to put the unit on the pitch.
As I am no expert on the workings of a chassis, I have now shown the photographs to our siting team and they have advised that, in this instance, it does appear that there is evidence to show washer was missing. (in fact as I handed the pictures to them without even having time to tell them what they were looking at, I was advised that the wheel had come off because no washer had been fitted)
Apparently, the metal shaft is showing signs of rounding off which is a tell tale sign that there has been movement of the wheel without a washer. They have stated that they would expect to see remains of the washer between the bolt and the metal shaft if it had been present, there is no evidence of this on these photographs.
I next asked the question, would the wheel not have fallen off during delivery if the washer was missing and I have been informed that this isn’t always the case and that it is quite reasonable for the wheel to work its way off after several movements of the unit.
With this in mind, please could you review this decision, prior to me confirming the rejection with the site.
Show
Adrienne Barwell (Inactive)
added a comment - RE: Rejection ABI Oakley 1731105 dispatch date August 2015
wheel falling off and causing damage to the holiday home
This is a really tricky one, I understand ABI not accepting this as the van was dispatched in August 2015, however this is a case where the van was unloaded and stayed in the same spot until they have decided to put the unit on the pitch.
As I am no expert on the workings of a chassis, I have now shown the photographs to our siting team and they have advised that, in this instance, it does appear that there is evidence to show washer was missing. (in fact as I handed the pictures to them without even having time to tell them what they were looking at, I was advised that the wheel had come off because no washer had been fitted)
Apparently, the metal shaft is showing signs of rounding off which is a tell tale sign that there has been movement of the wheel without a washer. They have stated that they would expect to see remains of the washer between the bolt and the metal shaft if it had been present, there is no evidence of this on these photographs.
I next asked the question, would the wheel not have fallen off during delivery if the washer was missing and I have been informed that this isn’t always the case and that it is quite reasonable for the wheel to work its way off after several movements of the unit.
With this in mind, please could you review this decision, prior to me confirming the rejection with the site.
Sarah asked me to resend the photographs and she will take advice and get back to me.
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Adrienne Barwell (Inactive)
added a comment - Sarah asked me to resend the photographs and she will take advice and get back to me.
ABI have asked me to confirm whether this unit is at Winkleigh or in Cornwall, I have confirmed that the unit is in Cornwall at Valley Caravan Park
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Adrienne Barwell (Inactive)
added a comment - ABI have asked me to confirm whether this unit is at Winkleigh or in Cornwall, I have confirmed that the unit is in Cornwall at Valley Caravan Park
I have phoned Valley and left a message for Lynne to let her know that ABI will be coming down to the van next week ( to assess the damage)
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Adrienne Barwell (Inactive)
added a comment - I have phoned Valley and left a message for Lynne to let her know that ABI will be coming down to the van next week ( to assess the damage)
ABi would like to collect the wheel from Valley, I will check with the site that they are happy for this to happen.
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Adrienne Barwell (Inactive)
added a comment - ABi would like to collect the wheel from Valley, I will check with the site that they are happy for this to happen.
I have phoned Valley CP and they have confirmed that the ABI engineer called in today, and took photographs etc and has collected the wheel - I have updated Sarah at ABI accordingly
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Adrienne Barwell (Inactive)
added a comment - I have phoned Valley CP and they have confirmed that the ABI engineer called in today, and took photographs etc and has collected the wheel - I have updated Sarah at ABI accordingly
E-mail received advising that parts are required
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Adrienne Barwell (Inactive)
added a comment - E-mail received advising that parts are required
1.SILVER FOIL
2. JOISTING TIMBER
1
Repair LOCKERS TO COME DOWN TO CHANGE WALLBOARDS,
FLOOR IN RIGHT CORNER WHERE
2. JOISTING TIMBER
1
Repair LOCKERS TO COME DOWN TO CHANGE WALLBOARDS,
FLOOR IN RIGHT CORNER WHERE
Show
Adrienne Barwell (Inactive)
added a comment - 1.SILVER FOIL
2. JOISTING TIMBER
1
Repair LOCKERS TO COME DOWN TO CHANGE WALLBOARDS,
FLOOR IN RIGHT CORNER WHERE
phoned site to advise ABI have ordered parts, they have advised they close on Friday and do not re-open until 4th Jan
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Claire Folland
added a comment - phoned site to advise ABI have ordered parts, they have advised they close on Friday and do not re-open until 4th Jan
ABI advise that this is complete.
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Adrienne Barwell (Inactive)
added a comment - ABI advise that this is complete.