Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:SOUT01
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Park:SOUTH SOMERSET HP(TURNPIKE)
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Postcode:TA20 1QD
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Responsibility:Undecided
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Plot:55
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Serial:AT008056/02
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Model:SAGITTARIUS
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Size:40X12X2
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
Urgent - Customer taking over the unit tomorrow.
Please ask ATLAS to ring site and confirm visit dates.
Please ask ATLAS to ring site and confirm visit dates.
Activity
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Lorraine Pryor (Inactive)
added a comment -
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Michele at Atlas has sent me an e-mail to confirm that this job has now been completed.
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Lorraine Pryor (Inactive)
added a comment - Michele at Atlas has sent me an e-mail to confirm that this job has now been completed.
linda amour called to say that the clients have been going into gwyn weeks everyday asking when the van is being done.
Ive called Atlas and spoke to Michele , as she has advised me before the engineers are doing two weeks in /around the area.
They are unable to give us a day/date but it will be done during the next two weeks, she said that the engineers are both feeling unwell so it may turn out to be next week.
I have called the park and left a message on there a/phone to this affect (didn't say that the engineers are unwell!)
Ive called Atlas and spoke to Michele , as she has advised me before the engineers are doing two weeks in /around the area.
They are unable to give us a day/date but it will be done during the next two weeks, she said that the engineers are both feeling unwell so it may turn out to be next week.
I have called the park and left a message on there a/phone to this affect (didn't say that the engineers are unwell!)
Show
Lorraine Pryor (Inactive)
added a comment - linda amour called to say that the clients have been going into gwyn weeks everyday asking when the van is being done.
Ive called Atlas and spoke to Michele , as she has advised me before the engineers are doing two weeks in /around the area.
They are unable to give us a day/date but it will be done during the next two weeks, she said that the engineers are both feeling unwell so it may turn out to be next week.
I have called the park and left a message on there a/phone to this affect (didn't say that the engineers are unwell!)
As of the 10th Nov Michele at Atlas has advised me that this job won’t be done until 1st or 2nd week of DEC, as they have to order the doors in.
I have advised Mr Weeks of this today.
Date: 23trdnov : call Atlas to see if they have a date yet??? Then up date Mr Weeks 07971 53196.
I have advised Mr Weeks of this today.
Date: 23trdnov : call Atlas to see if they have a date yet??? Then up date Mr Weeks 07971 53196.
Show
Lorraine Pryor (Inactive)
added a comment - As of the 10th Nov Michele at Atlas has advised me that this job won’t be done until 1st or 2nd week of DEC, as they have to order the doors in.
I have advised Mr Weeks of this today.
Date: 23trdnov : call Atlas to see if they have a date yet??? Then up date Mr Weeks 07971 53196.
called mr weeks to say that they have received all the claims and will update him once they give me a date.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
Show
Lorraine Pryor (Inactive)
added a comment - called mr weeks to say that they have received all the claims and will update him once they give me a date.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
called mr weeks to say that they have received all the claims and will update him once they give me a date.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
Show
Lorraine Pryor (Inactive)
added a comment - called mr weeks to say that they have received all the claims and will update him once they give me a date.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
linda has taken a message from the site to say:
Baunmatic have called site directly to say they will attend sometime this week.
But site is say now that its the intergarated door that is the problem, no the actual fridge now.
I have called Kirsty at Atlas (13.15 ) she is at lunch, so Ive left a message for her to call me back to see how they want to deal with this one.
EG canx Baumatic engineer as site dont want to be charge for a wasted journey. / do atlas want a new warranty send or can they amend this one etc.
Baunmatic have called site directly to say they will attend sometime this week.
But site is say now that its the intergarated door that is the problem, no the actual fridge now.
I have called Kirsty at Atlas (13.15 ) she is at lunch, so Ive left a message for her to call me back to see how they want to deal with this one.
EG canx Baumatic engineer as site dont want to be charge for a wasted journey. / do atlas want a new warranty send or can they amend this one etc.
Show
Lorraine Pryor (Inactive)
added a comment - linda has taken a message from the site to say:
Baunmatic have called site directly to say they will attend sometime this week.
But site is say now that its the intergarated door that is the problem, no the actual fridge now.
I have called Kirsty at Atlas (13.15 ) she is at lunch, so Ive left a message for her to call me back to see how they want to deal with this one.
EG canx Baumatic engineer as site dont want to be charge for a wasted journey. / do atlas want a new warranty send or can they amend this one etc.