Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:SOUT01
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Park:SOUTH SOMERSET HP(TURNPIKE)
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Postcode:TA20 1QD
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Responsibility:Undecided
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Plot:55
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Serial:AT008056/02
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Model:SAGITTARIUS
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Size:40X12X2
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Status Colour:
Complete
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Park_Company:Not defined
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SLA Status:
Description
Urgent - Customer taking over the unit tomorrow.
Please ask ATLAS to ring site and confirm visit dates.
Please ask ATLAS to ring site and confirm visit dates.
Activity
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 2011-11-23 00:00:00.0 | 2011-10-12 00:00:00.0 |
| Description | Dishwasher door not shutting properly. |
Urgent - Customer taking over the unit tomorrow. Please ask ATLAS to ring site and confirm visit dates. |
| Issue Type | Furniture & Fittings (8 Weeks) [ 1 ] | Appliances (2 Weeks) [ 5 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
called atlas at 15.40 as kirsty had not called me back- she advised me to put this on an e-mail.
I have now done this.
I have now done this.
Show
Lorraine Pryor (Inactive)
added a comment - called atlas at 15.40 as kirsty had not called me back- she advised me to put this on an e-mail.
I have now done this.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-1.jpg [ 18651 ] |
Gramham from Atlas called re intergrated door issue. Ive called Gwyn at the site and he said the door has been badly fitted which is causing the door not to shut hence fridge not sealing!.
Called Gramham back to advise him, he seems to think that it just need the applicance pulling out! I ask him when he will be in attending to van, but he doesn know when they will be in somerset.
Called Gramham back to advise him, he seems to think that it just need the applicance pulling out! I ask him when he will be in attending to van, but he doesn know when they will be in somerset.
Show
Lorraine Pryor (Inactive)
added a comment - Gramham from Atlas called re intergrated door issue. Ive called Gwyn at the site and he said the door has been badly fitted which is causing the door not to shut hence fridge not sealing!.
Called Gramham back to advise him, he seems to think that it just need the applicance pulling out! I ask him when he will be in attending to van, but he doesn know when they will be in somerset.
linda from bridport called to chase this up, customer is going into sales office each day(not happy) want to know when its going to be sorted ou.
Called ATLAS- spoke to Kirsty-she said they have an engineer in the ared next week. I will e-mail Gwyn so they can advise clients
Called ATLAS- spoke to Kirsty-she said they have an engineer in the ared next week. I will e-mail Gwyn so they can advise clients
Show
Lorraine Pryor (Inactive)
added a comment - linda from bridport called to chase this up, customer is going into sales office each day(not happy) want to know when its going to be sorted ou.
Called ATLAS- spoke to Kirsty-she said they have an engineer in the ared next week. I will e-mail Gwyn so they can advise clients
| Attachment | screenshot-2.jpg [ 18800 ] |
chased Atlas for an update
Show
Claire Folland
added a comment - chased Atlas for an update
been given a message to call graham at ATLAS, called him back but his is at lunch till 1.30pm.
will call him later on
will call him later on
Show
Lorraine Pryor (Inactive)
added a comment - been given a message to call graham at ATLAS, called him back but his is at lunch till 1.30pm.
will call him later on
called graham back, it seems that the park have called them direct re door?
He said that they have had a message to say its the door that is the issue, Atlas have ordered top/bottom door to be on the safe side,.
Ive called gwyn he hasn't called them direct, so the owners must of done.
He said that they have had a message to say its the door that is the issue, Atlas have ordered top/bottom door to be on the safe side,.
Ive called gwyn he hasn't called them direct, so the owners must of done.
Show
Lorraine Pryor (Inactive)
added a comment - called graham back, it seems that the park have called them direct re door?
He said that they have had a message to say its the door that is the issue, Atlas have ordered top/bottom door to be on the safe side,.
Ive called gwyn he hasn't called them direct, so the owners must of done.
called mr weeks to say that they have received all the claims and will update him once they give me a date.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
Show
Lorraine Pryor (Inactive)
added a comment - called mr weeks to say that they have received all the claims and will update him once they give me a date.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
called mr weeks to say that they have received all the claims and will update him once they give me a date.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
Show
Lorraine Pryor (Inactive)
added a comment - called mr weeks to say that they have received all the claims and will update him once they give me a date.
I have just spoken to michele to check she has the e-mail, and to say that i need an answer asap re an idea of dates.
as i was talking to her she said that she was working on it.
| Summary | Fridge door not sealing | Fridge/ freezer Out side cabinet door not sealing |
As of the 10th Nov Michele at Atlas has advised me that this job won’t be done until 1st or 2nd week of DEC, as they have to order the doors in.
I have advised Mr Weeks of this today.
Date: 23trdnov : call Atlas to see if they have a date yet??? Then up date Mr Weeks 07971 53196.
I have advised Mr Weeks of this today.
Date: 23trdnov : call Atlas to see if they have a date yet??? Then up date Mr Weeks 07971 53196.
Show
Lorraine Pryor (Inactive)
added a comment - As of the 10th Nov Michele at Atlas has advised me that this job won’t be done until 1st or 2nd week of DEC, as they have to order the doors in.
I have advised Mr Weeks of this today.
Date: 23trdnov : call Atlas to see if they have a date yet??? Then up date Mr Weeks 07971 53196.
| Attachment | screenshot-3.jpg [ 19756 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 5/Dec/11 |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Workflow | Surfbay [ 49648 ] | Copy of Surfbay [ 51822 ] |
| Workflow | Copy of Surfbay [ 51822 ] | Surfbay [ 59135 ] |
| Priority | High [ 23 ] | Critical [ 24 ] |
linda amour called to say that the clients have been going into gwyn weeks everyday asking when the van is being done.
Ive called Atlas and spoke to Michele , as she has advised me before the engineers are doing two weeks in /around the area.
They are unable to give us a day/date but it will be done during the next two weeks, she said that the engineers are both feeling unwell so it may turn out to be next week.
I have called the park and left a message on there a/phone to this affect (didn't say that the engineers are unwell!)
Ive called Atlas and spoke to Michele , as she has advised me before the engineers are doing two weeks in /around the area.
They are unable to give us a day/date but it will be done during the next two weeks, she said that the engineers are both feeling unwell so it may turn out to be next week.
I have called the park and left a message on there a/phone to this affect (didn't say that the engineers are unwell!)
Show
Lorraine Pryor (Inactive)
added a comment - linda amour called to say that the clients have been going into gwyn weeks everyday asking when the van is being done.
Ive called Atlas and spoke to Michele , as she has advised me before the engineers are doing two weeks in /around the area.
They are unable to give us a day/date but it will be done during the next two weeks, she said that the engineers are both feeling unwell so it may turn out to be next week.
I have called the park and left a message on there a/phone to this affect (didn't say that the engineers are unwell!)
| Attachment | screenshot-4.jpg [ 20691 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Michele at Atlas has sent me an e-mail to confirm that this job has now been completed.
Show
Lorraine Pryor (Inactive)
added a comment - Michele at Atlas has sent me an e-mail to confirm that this job has now been completed.
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Surfbay [ 59135 ] | Manufacturers ver 2.0 [ 85220 ] |
| Workflow | Manufacturers ver 2.0 [ 85220 ] | Manufacturers ver 2.1 [ 124761 ] |
| Workflow | Manufacturers ver 2.1 [ 124761 ] | Manufacturers ver 2.2 [ 141981 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 59s | 1 | Lorraine Pryor (Inactive) | 28/Sep/11 4:00 PM | |||||
|
5d | 1 | Lorraine Pryor (Inactive) | 03/Oct/11 4:00 PM | |||||
|
38d 31m | 1 | Lorraine Pryor (Inactive) | 10/Nov/11 3:31 PM | |||||
|
7s | 1 | Lorraine Pryor (Inactive) | 10/Nov/11 3:32 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 10/Nov/11 3:32 PM | |||||
|
7s | 1 | Lorraine Pryor (Inactive) | 10/Nov/11 3:32 PM | |||||
|
35d 23h 22m | 1 | Lorraine Pryor (Inactive) | 16/Dec/11 2:54 PM | |||||
|
21m 30s | 1 | Lorraine Pryor (Inactive) | 16/Dec/11 3:16 PM |
Baunmatic have called site directly to say they will attend sometime this week.
But site is say now that its the intergarated door that is the problem, no the actual fridge now.
I have called Kirsty at Atlas (13.15 ) she is at lunch, so Ive left a message for her to call me back to see how they want to deal with this one.
EG canx Baumatic engineer as site dont want to be charge for a wasted journey. / do atlas want a new warranty send or can they amend this one etc.