Details
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Type:
Chargeable (6 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Part Number:Touch up paint 250ML £15.25 Plus £15.00 + vat £6.05 Total £36.30
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Plot:LV2
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Serial:AT009925/04
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Manufacturer:Atlas
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Model:Lilac Lodge
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Year:2013
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Size:40x20
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ID Number:AS11909/ 50412
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Status Colour:
Complete
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Stock_Number:29055
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Park_Company:Trevella Caravan Park
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Park_Postcode:TR8 5EW
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Park_Contact:Karen
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Park_Phone:01637 830308 // Kurt's direct line 01637 830307
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Park_Email:rob.lomas@trevella.co.uk or sales Karen.Keyte@trevella.co.uk]
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Park_Code:TREV06
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Additional Contact Details:
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Sage_Invoice:479328 issued a credit note 480308
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Park_Key_Account:Yes
Description
Hi Lorraine,
The owners of the above mentioned lodge (the one that was reclad last year with canexel plastic – I think it’s called). They have advised there are white marks on the cladding and have asked if Atlas do a “touch up” pen for it?
Can you find out and provide a cost please for one. Or if not can they advise what these could be and any solution to remove them?
Thanks,
Kurt Roberts
The owners of the above mentioned lodge (the one that was reclad last year with canexel plastic – I think it’s called). They have advised there are white marks on the cladding and have asked if Atlas do a “touch up” pen for it?
Can you find out and provide a cost please for one. Or if not can they advise what these could be and any solution to remove them?
Thanks,
Kurt Roberts
Issue Links
- Same Van
-
CHARGE-3053
touch up” pen for cladding
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- Complete
-
-
ATL-3249
Exterior Cladding is split again
-
- Complete
-
-
CHARGE-3531
touch up” pen for cladding - Can- excel colour Sierra - Park PO no TV0271
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- Complete
-
Activity
| Field | Original Value | New Value |
|---|---|---|
| Link |
This issue Same Van |
Hi Lorraine
So what has been quoted is compatible with the plastic style cladding?
Thanks
Kurt Roberts
I have again email Kurt back to say :
Kurt,
The quote was supplied by Atlas and we have to supply the serial numbers so I would presume that it made for what they have on the holiday home, does this unit have
Plastic cladding or wooden cladding , has this been changed ?
Can you send me some photo over as I will have to email and check with Atlas and our aftersales
I look forward to hearing from you.
Kind Regards
Lorraine
So what has been quoted is compatible with the plastic style cladding?
Thanks
Kurt Roberts
I have again email Kurt back to say :
Kurt,
The quote was supplied by Atlas and we have to supply the serial numbers so I would presume that it made for what they have on the holiday home, does this unit have
Plastic cladding or wooden cladding , has this been changed ?
Can you send me some photo over as I will have to email and check with Atlas and our aftersales
I look forward to hearing from you.
Kind Regards
Lorraine
Show
Lorraine Pryor (Inactive)
added a comment - Hi Lorraine
So what has been quoted is compatible with the plastic style cladding?
Thanks
Kurt Roberts
I have again email Kurt back to say :
Kurt,
The quote was supplied by Atlas and we have to supply the serial numbers so I would presume that it made for what they have on the holiday home, does this unit have
Plastic cladding or wooden cladding , has this been changed ?
Can you send me some photo over as I will have to email and check with Atlas and our aftersales
I look forward to hearing from you.
Kind Regards
Lorraine
Now waiting for Katrina to come back to me along with Kurt at the park to say if they have plastic or wood on this holiday home ??
Show
Lorraine Pryor (Inactive)
added a comment - Now waiting for Katrina to come back to me along with Kurt at the park to say if they have plastic or wood on this holiday home ??
It appears that this van has been re- cladded in can-excel. and it was supplied by Atlas ?
Ive now called Katrina @ Atlas and left a message asking her to call me back as she has given me a quote for Timber teak 2.5 lts and Im not sure if this is for the cladding which they had replaced back in 2016
Ive now called Katrina @ Atlas and left a message asking her to call me back as she has given me a quote for Timber teak 2.5 lts and Im not sure if this is for the cladding which they had replaced back in 2016
Show
Lorraine Pryor (Inactive)
added a comment - It appears that this van has been re- cladded in can-excel. and it was supplied by Atlas ?
Ive now called Katrina @ Atlas and left a message asking her to call me back as she has given me a quote for Timber teak 2.5 lts and Im not sure if this is for the cladding which they had replaced back in 2016
Having looked at all the notes on ATL- 3249 I have found an email dated 23.09.16 which was to Josh asking for sealant but it does say colour sierra..
I will email Vulcan to see if they do a touch up pen/ paint along with costs .
I will email Vulcan to see if they do a touch up pen/ paint along with costs .
Show
Lorraine Pryor (Inactive)
added a comment - - edited Having looked at all the notes on ATL- 3249 I have found an email dated 23.09.16 which was to Josh asking for sealant but it does say colour sierra..
I will email Vulcan to see if they do a touch up pen/ paint along with costs .
| Attachment | 28.11.18 found Ade email on atl claim re re cladding .png [ 231697 ] |
| Attachment | screenshot-1.png [ 231699 ] |
| Attachment | second pic sent to Kurt .png [ 231701 ] |
emailed
Kurt,
No worries as long as we get it sorted for the owner.
I have access to the notes so I have now read them all regarding the cladding and have found an email that says Cladding -Can-excel is called Sierra .
I’ve taken another Pic below hopefully it’s a bit clear and I have marked the colour with an arrow , once it stops raining and you able to look at the Cladding
Can you let me know if you think it correct colour.
I have sent an email to the supply asking if they do a touch up pen/ paint and costs.
Kind Regards
Lorraine
Kurt,
No worries as long as we get it sorted for the owner.
I have access to the notes so I have now read them all regarding the cladding and have found an email that says Cladding -Can-excel is called Sierra .
I’ve taken another Pic below hopefully it’s a bit clear and I have marked the colour with an arrow , once it stops raining and you able to look at the Cladding
Can you let me know if you think it correct colour.
I have sent an email to the supply asking if they do a touch up pen/ paint and costs.
Kind Regards
Lorraine
Show
Lorraine Pryor (Inactive)
added a comment - emailed
Kurt,
No worries as long as we get it sorted for the owner.
I have access to the notes so I have now read them all regarding the cladding and have found an email that says Cladding -Can-excel is called Sierra .
I’ve taken another Pic below hopefully it’s a bit clear and I have marked the colour with an arrow , once it stops raining and you able to look at the Cladding
Can you let me know if you think it correct colour.
I have sent an email to the supply asking if they do a touch up pen/ paint and costs.
Kind Regards
Lorraine
Just had a reply from Vulcan ;
to say :
Good morning Lorraine,
Thank you for your enquiry.
Touch-up paint is £11.73 per 250ml tin.
Best regards
Stacey Cooper
Sales Assistant
to say :
Good morning Lorraine,
Thank you for your enquiry.
Touch-up paint is £11.73 per 250ml tin.
Best regards
Stacey Cooper
Sales Assistant
Show
Lorraine Pryor (Inactive)
added a comment - Just had a reply from Vulcan ;
to say :
Good morning Lorraine,
Thank you for your enquiry.
Touch-up paint is £11.73 per 250ml tin.
Best regards
Stacey Cooper
Sales Assistant
| Attachment | 28.11.18 email from owner .png [ 231703 ] |
| Attachment | 28.11.18 CHARGE-3433 Provisional.docx [ 231725 ] |
| Summary | touch up” pen for cladding - cant supply a pen or small pot only 25 Lts can | touch up” pen for cladding - Can- excel colour ?? |
| Attachment | 04.12.18 cladding canexcel .png [ 232329 ] |
| Attachment | screenshot-2.png [ 232331 ] |
I now have pictures from Kurt and the holiday home has been replaced with can excel in Sierra,
I will email a quote over to the park today
I will email a quote over to the park today
Show
Lorraine Pryor (Inactive)
added a comment - I now have pictures from Kurt and the holiday home has been replaced with can excel in Sierra,
I will email a quote over to the park today
| Summary | touch up” pen for cladding - Can- excel colour ?? | touch up” pen for cladding - Can- excel colour Sierra |
| Status | Open [ 1 ] | Price quoted [ 10014 ] |
| Part Number | Touch up paint 250ML £15.25 Plus £15.00 + vat £6.05 Total £36.30 |
| Attachment | 04.12.18 email quote to the park .png [ 232340 ] |
| Attachment | 04.12.18 park acceptance and PO no .png [ 232418 ] |
| Summary | touch up” pen for cladding - Can- excel colour Sierra | touch up” pen for cladding - Can- excel colour Sierra - Park PO no TV02210 |
| Attachment | 04.12.18 PO No as11909 50412.png [ 232420 ] |
| ID Number | AS11909/ 50412 |
| Status | Price quoted [ 10014 ] | Submitted [ 10001 ] |
| Attachment | confirmation of order .png [ 232505 ] |
emailed Kurt to update him that paint should be with him in the next few days
Show
Lorraine Pryor (Inactive)
added a comment - emailed Kurt to update him that paint should be with him in the next few days
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Parts ordered | 03/Dec/18 2:29 PM |
| Sage_Invoice | 479328 |
| Attachment | 479328 sage invoice .png [ 233037 ] |
sage invoice issued today no 479328
Show
Lorraine Pryor (Inactive)
added a comment - sage invoice issued today no 479328
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
| Parts in | 11/Dec/18 9:02 AM |
| Status | Parts Recieved [ 10003 ] | Parts Dispatched [ 10016 ] |
| Assignee | Claire Folland [ claire ] | Lorraine Pryor [ lorraine ] |
| Status | Parts Dispatched [ 10016 ] | Invoiced [ 10013 ] |
| Status | Invoiced [ 10013 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF11122018.pdf [ 233038 ] |
| Attachment | 11.12.18 email invoice to head office .png [ 233039 ] |
| Additional Contact Details | accounts@trevella.co.uk |
Vulcan invoice attached to jira
Show
Lorraine Pryor (Inactive)
added a comment - Vulcan invoice attached to jira
| Attachment | CCF11122018.pdf [ 233090 ] |
Hello Ladies,
Trevella has paid £36.30 today for 479328, and Brean Leisure (Unity) have paid £222.36 for 472735 + 472308.
Kind Regards,
Mel Woolacott
Accounts Assistant
Trevella has paid £36.30 today for 479328, and Brean Leisure (Unity) have paid £222.36 for 472735 + 472308.
Kind Regards,
Mel Woolacott
Accounts Assistant
Show
Lorraine Pryor (Inactive)
added a comment - Hello Ladies,
Trevella has paid £36.30 today for 479328, and Brean Leisure (Unity) have paid £222.36 for 472735 + 472308.
Kind Regards,
Mel Woolacott
Accounts Assistant
| Link |
This issue Same Van |
| Attachment | 08.04.19 credit note 480308.png [ 241935 ] |
| Sage_Invoice | 479328 | 479328 issued a credit note 480308 |
| Status | Complete [ 6 ] | Complete [ 6 ] |
Raised a credit note as paint not the write colour - 480308
Show
Lorraine Pryor (Inactive)
added a comment - Raised a credit note as paint not the write colour - 480308
| Attachment | screenshot-3.png [ 241980 ] |
Hi,
Trevella have paid for invoices 480308, 480585 + 480724, and Pentewan have paid for 480653, 480848 + 480905.
Kind Regards,
Mel Woolacott
Accounts Assistant
Trevella have paid for invoices 480308, 480585 + 480724, and Pentewan have paid for 480653, 480848 + 480905.
Kind Regards,
Mel Woolacott
Accounts Assistant
Show
Lorraine Pryor (Inactive)
added a comment - Hi,
Trevella have paid for invoices 480308, 480585 + 480724, and Pentewan have paid for 480653, 480848 + 480905.
Kind Regards,
Mel Woolacott
Accounts Assistant
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6d 19h 18m | 1 | Lorraine Pryor (Inactive) | 04/Dec/18 11:47 AM | |||||
|
4h 54m | 1 | Lorraine Pryor (Inactive) | 04/Dec/18 4:42 PM | |||||
|
21h 46m | 1 | Lorraine Pryor (Inactive) | 05/Dec/18 2:29 PM | |||||
|
6s | 1 | Lorraine Pryor (Inactive) | 05/Dec/18 2:29 PM | |||||
|
5d 18h 33m | 1 | Lorraine Pryor (Inactive) | 11/Dec/18 9:02 AM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 11/Dec/18 9:03 AM | |||||
|
4s | 1 | Lorraine Pryor (Inactive) | 11/Dec/18 9:03 AM | |||||
|
10s | 1 | Lorraine Pryor (Inactive) | 11/Dec/18 9:03 AM | |||||
|
118d 6h 55m | 1 | Lorraine Pryor (Inactive) | 08/Apr/19 4:58 PM |
he then email to say .Hi Lorraine,
I wanted a quote for a touch up pen to something to touch up the plastic cladding (as this is what they now have not timber) which was detailed in my email on 01/12/17.
Please could you get a quote for this please as this is what the owner is looking for.
Thanks,
Kurt Roberts
I emailed him back to say as per our Quote last year we can get a touch up pen or small pot they can only supply 2.5 Ltr paint