Chargeable Parts
  1. Chargeable Parts
  2. CHARGE-5169

transport damage, damage to bargeboard, As you are looking at the van it’s left hand side

    Details

    • Type: Chargeable (6 weeks) Chargeable (6 weeks)
    • Status: Complete
    • Priority: Normal Normal
    • Resolution: Completed
    • Labels:
      None
    • Serial:
      040790h
    • Model:
      moselle lodge
    • Year:
      2022
    • Size:
      40x13
    • ID Number:
      SBH009224 SBH009776
    • Status Colour:
      Complete Complete
    • Stock_Number:
      40403
    • Park_Company:
       Meadow Lakes
    • Park_Postcode:
      PL26 7JG
    • Park_Phone:
      1726882540
    • Park_Code:
      MEAD08
    • Sage_Invoice:
      492019 OINV-000056
    • Park_Key_Account:
      Yes
    1. CCF_002271.pdf
      415 kB
      Claire Folland
    2. CHARGE-5169.docx
      353 kB
      Claire Folland
    3. meadowlakes.2.pdf
      54 kB
      Claire Folland
    1. Capture.JPG
      95 kB
    2. Capture.JPG
      93 kB
    3. Capture.JPG
      102 kB
    4. Capture.JPG
      54 kB
    5. Capture.JPG
      175 kB
    6. Capture.JPG
      155 kB
    7. Capture.JPG
      169 kB
    8. meadowlakes.3.jpg
      8 kB
    9. screenshot-1.png
      36 kB
    10. Screenshot 2025-05-28 120628.png
      1.02 MB
    11. Screenshot 2025-05-28 120636.png
      495 kB
    12. Screenshot 2025-06-20 092203.png
      94 kB
    13. Screenshot 2025-06-20 092359.png
      50 kB

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Park_Postcode PL26 7JG
      Park_Phone 1726882540
      Park_Code MEAD08
      Park_Key_Account Yes
      Park_Address2 Hewas Water
      Park_City St Austell
      Park_Address Meadow Lakes
      Claire Folland made changes -
      Attachment Capture.JPG [ 367059 ]
      Claire Folland made changes -
      Attachment meadowlakes.2.pdf [ 367060 ]
      Attachment meadowlakes.3.jpg [ 367061 ]
      Hide
      Claire Folland added a comment -
      received email from park, we have never heard anything from transport company, there for nothing on order, emailed Venture
      Show
      Claire Folland added a comment - received email from park, we have never heard anything from transport company, there for nothing on order, emailed Venture
      Hide
      Claire Folland added a comment -
      submitted parts enquiry
      Show
      Claire Folland added a comment - submitted parts enquiry
      Claire Folland made changes -
      Status Open [ 1 ] Price quoted [ 10014 ]
      Claire Folland made changes -
      Attachment Capture.JPG [ 367684 ]
      Hide
      Claire Folland added a comment -
      emailed quote to Debbie at transport company
      Show
      Claire Folland added a comment - emailed quote to Debbie at transport company
      Claire Folland made changes -
      Attachment CHARGE-5169.docx [ 367685 ]
      Claire Folland made changes -
      Attachment Capture.JPG [ 367686 ]
      Claire Folland made changes -
      Attachment Capture.JPG [ 368492 ]
      Claire Folland made changes -
      ID Number SBH009224
      Claire Folland made changes -
      Attachment Capture.JPG [ 368493 ]
      Claire Folland made changes -
      Status Price quoted [ 10014 ] Submitted [ 10001 ]
      Claire Folland made changes -
      Status Submitted [ 10001 ] Acknowledged [ 10005 ]
      Claire Folland made changes -
      Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
      Hide
      Claire Folland added a comment -
      Hi Clair

      Forms signed for you

      New email address accounts@venturertransport.com


      Regards


      Debby
      ordered on swift
      Show
      Claire Folland added a comment - Hi Clair Forms signed for you New email address accounts@venturertransport.com Regards Debby ordered on swift
      Hide
      Claire Folland added a comment -
      received replacement bargeboard from swift, labelled and placed on rack, issued delivery ticket
      Show
      Claire Folland added a comment - received replacement bargeboard from swift, labelled and placed on rack, issued delivery ticket
      Claire Folland made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Claire Folland made changes -
      Attachment Capture.JPG [ 370936 ]
      Hide
      Duncan Thomson added a comment -
      wrong part supplied found when sorting stores require the following part:
      1722844
      BARGEBOARD 13' FRONT RH RAL 7016
      Incl Infill - To Drg Sht00949
      2018 Spec
      Show
      Duncan Thomson added a comment - wrong part supplied found when sorting stores require the following part: 1722844 BARGEBOARD 13' FRONT RH RAL 7016 Incl Infill - To Drg Sht00949 2018 Spec
      Claire Folland made changes -
      ID Number SBH009224 SBH009224 SBH009776
      Claire Folland made changes -
      Attachment Capture.JPG [ 390437 ]
      Hide
      Claire Folland added a comment -
      park have emailed chasing this, does not look like we have ever told swift the wrong one arrived, we do not have one here, placed order with swift
      Show
      Claire Folland added a comment - park have emailed chasing this, does not look like we have ever told swift the wrong one arrived, we do not have one here, placed order with swift
      Hide
      James Eginton added a comment -
      Part received and placed on rack, worksheet issued.
      Show
      James Eginton added a comment - Part received and placed on rack, worksheet issued.
      Claire Folland made changes -
      Attachment CCF_002271.pdf [ 394064 ]
      Hide
      Claire Folland added a comment -
      steve has delivered to site 12-12-24 worksheet attached
      Show
      Claire Folland added a comment - steve has delivered to site 12-12-24 worksheet attached
      Claire Folland made changes -
      Status Parts Recieved [ 10003 ] Parts Dispatched [ 10016 ]
      Hide
      Melanie Woolacott added a comment -
      INVOICE 492019 OINV-000056
      Show
      Melanie Woolacott added a comment - INVOICE 492019 OINV-000056
      Melanie Woolacott made changes -
      Status Parts Dispatched [ 10016 ] Invoiced [ 10013 ]
      Sage_Invoice 492019 OINV-000056
      Melanie Woolacott made changes -
      Status Invoiced [ 10013 ] Complete [ 6 ]
      Resolution Completed [ 1 ]
      Hide
      Melanie Woolacott added a comment -
      INVOICE PAID 30/04/25.
      Show
      Melanie Woolacott added a comment - INVOICE PAID 30/04/25.
      Hide
      James Eginton added a comment -
      Venturer have returned the bargeboard as it is incorrect.

      They have received front LH when it is supposed to be front RH.

      I have emailed Swift to let them know of this, to get the correct one sent out.
      Show
      James Eginton added a comment - Venturer have returned the bargeboard as it is incorrect. They have received front LH when it is supposed to be front RH. I have emailed Swift to let them know of this, to get the correct one sent out.
      James Eginton made changes -
      Attachment screenshot-1.png [ 403540 ]
      James Eginton made changes -
      Attachment Screenshot 2025-05-28 120628.png [ 403541 ]
      Attachment Screenshot 2025-05-28 120636.png [ 403542 ]
      made changes -
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      James Eginton made changes -
      Attachment Screenshot 2025-06-20 092203.png [ 404647 ]
      Attachment Screenshot 2025-06-20 092359.png [ 404648 ]
      Hide
      James Eginton added a comment -
      Have ordered new bargeboard as goodwill.

      Swift rejected return request due to time frame, even though it is their picking error.
      Show
      James Eginton added a comment - Have ordered new bargeboard as goodwill. Swift rejected return request due to time frame, even though it is their picking error.
      made changes -
      Status Complete [ 6 ] Complete [ 6 ]
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      Status Complete [ 6 ] Complete [ 6 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Open Open Price quoted Price quoted
      10d 3h 37m 1 Claire Folland 16/Oct/23 2:18 PM
      Price quoted Price quoted Submitted Submitted
      13d 23h 8m 1 Claire Folland 30/Oct/23 12:27 PM
      Submitted Submitted Acknowledged Acknowledged
      1s 1 Claire Folland 30/Oct/23 12:27 PM
      Acknowledged Acknowledged Parts ordered Parts ordered
      1s 1 Claire Folland 30/Oct/23 12:27 PM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      36d 21h 8m 1 Claire Folland 06/Dec/23 9:35 AM
      Parts Recieved Parts Recieved Parts Dispatched Parts Dispatched
      380d 4h 54m 1 Claire Folland 20/Dec/24 2:30 PM
      Parts Dispatched Parts Dispatched Invoiced Invoiced
      81d 1h 2m 1 Melanie Woolacott 11/Mar/25 3:33 PM
      Invoiced Invoiced Complete Complete
      4m 19s 1 Melanie Woolacott 11/Mar/25 3:37 PM
      Complete Complete Complete Complete
      407d 10h 20m 28 Today 2:58 AM

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          Dates

          • Due:
            Created:
            Updated:
            Resolved: