Details
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Type:
Floor (8 Weeks)
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Status: Awaiting Quote
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Priority:
Manager escalations
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Resolution: Unresolved
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Labels:None
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Park_Company:Trelawne Manor Holiday Village
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Park_Code:TREL03
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Park_Postcode:PL13 2NA
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Park_Contact:Peter & Debbie Walker
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Park_Email:trelawne-owners@jfhols.co.uk
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Park_Phone:01503 272213
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Plot:132
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ID Number:SBH004394
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Order No:AS9404/5041
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Model:Soliel
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Stock_Number:30307
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Serial:017829h
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Size:35x12
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Status Colour:
Awaiting Quote
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Part Number:1713724
Issue Links
Activity
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Karen Watson (Inactive)
added a comment -
Permalink
Dan at park reported new fault.
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Karen Watson (Inactive)
added a comment - Dan at park reported new fault.
Dan sent some pictures but I'm not sure of one of them (no.4) so have sent quick email to him asking him to confirm what I'm looking at.
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Karen Watson (Inactive)
added a comment - Dan sent some pictures but I'm not sure of one of them (no.4) so have sent quick email to him asking him to confirm what I'm looking at.
Submitted fault to Swift.
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Karen Watson (Inactive)
added a comment - Submitted fault to Swift.
Swift have rejected claim but as they have accepted the issue of the plug socket not working directly behind the freezer I have asked Rea to review their stance in respect of this issue
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Karen Watson (Inactive)
added a comment - Swift have rejected claim but as they have accepted the issue of the plug socket not working directly behind the freezer I have asked Rea to review their stance in respect of this issue
Dan called to query current situation with faults on this van. Went through all. Advised in respect of this issue that Swift have initially rejected claim but I am arguing the matter with them. Email just received from Swift asking if this could be patched, Dan believes this will be possible so I will advise Swift accordingly.
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Karen Watson (Inactive)
added a comment - Dan called to query current situation with faults on this van. Went through all. Advised in respect of this issue that Swift have initially rejected claim but I am arguing the matter with them. Email just received from Swift asking if this could be patched, Dan believes this will be possible so I will advise Swift accordingly.
Fridge/freezer plug socket has come in to SB and will endeavour to go and fit it next week. I have noted the worksheet for that job to be careful with sharp edge on fridge and also see if they can do anything with it so it can't damage the vinyl floor.
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Karen Watson (Inactive)
added a comment - Fridge/freezer plug socket has come in to SB and will endeavour to go and fit it next week. I have noted the worksheet for that job to be careful with sharp edge on fridge and also see if they can do anything with it so it can't damage the vinyl floor.
Email received from Rea offering to send some floor wax to fill the scratched. Email sent back to Rea, explaining further damage has been incurred when fridge had to be moved again to fix the socket. Advised her we will try to patch it and find out and resolve cause of damage.
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Karen Watson (Inactive)
added a comment - - edited Email received from Rea offering to send some floor wax to fill the scratched. Email sent back to Rea, explaining further damage has been incurred when fridge had to be moved again to fix the socket. Advised her we will try to patch it and find out and resolve cause of damage.
Completed worksheet received - Steve has tried to repair and done best job he can, can still see scratches but lets wait and see if customer is happy with repair. I will close for now and if customer comes back to us we will review then.
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Karen Watson (Inactive)
added a comment - Completed worksheet received - Steve has tried to repair and done best job he can, can still see scratches but lets wait and see if customer is happy with repair. I will close for now and if customer comes back to us we will review then.
Email received from park advising that customer is not happy with repair job and requested full replacement.
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Karen Watson (Inactive)
added a comment - Email received from park advising that customer is not happy with repair job and requested full replacement.
As Swift rejected this I have reopened and changed it to GW.
Had a look at the 3B we have here and we will need to purchase enough vinyl to recover the entire kitchen, hall & both bathrooms. Parts enquiry submitted to Swift for advice on how much I will need to order to complete this job.
Brief email to park advising issue has been reopened and we are looking into the matter.
Had a look at the 3B we have here and we will need to purchase enough vinyl to recover the entire kitchen, hall & both bathrooms. Parts enquiry submitted to Swift for advice on how much I will need to order to complete this job.
Brief email to park advising issue has been reopened and we are looking into the matter.
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Karen Watson (Inactive)
added a comment - - edited As Swift rejected this I have reopened and changed it to GW.
Had a look at the 3B we have here and we will need to purchase enough vinyl to recover the entire kitchen, hall & both bathrooms. Parts enquiry submitted to Swift for advice on how much I will need to order to complete this job.
Brief email to park advising issue has been reopened and we are looking into the matter.
Swift advise we will need 7 mtrs of vinyl flooring & before ordering double checked how to place order correctly with Rea, she confirmed I need to enter quantity 7.
Vinyl ordered - AS9404/5041
Vinyl ordered - AS9404/5041
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Karen Watson (Inactive)
added a comment - - edited Swift advise we will need 7 mtrs of vinyl flooring & before ordering double checked how to place order correctly with Rea, she confirmed I need to enter quantity 7.
Vinyl ordered - AS9404/5041
Customer is demanding that the replacement flooring is laid by a professional company. Discussed with Ade and she suggested I request quote from SS flooring - called Gary and left message to call me please.
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Karen Watson (Inactive)
added a comment - - edited Customer is demanding that the replacement flooring is laid by a professional company. Discussed with Ade and she suggested I request quote from SS flooring - called Gary and left message to call me please.
SS Flooring said as we will supply vinyl they would charge us £300 labour plus diesel. They will come and have a look at the 3 bed Soliel we have in yard next week. Advised the vinyl must be laid in one piece no door strips.
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Karen Watson (Inactive)
added a comment - SS Flooring said as we will supply vinyl they would charge us £300 labour plus diesel. They will come and have a look at the 3 bed Soliel we have in yard next week. Advised the vinyl must be laid in one piece no door strips.
SS Flooring have had a look at the Soliel now and think if will need three men, so £450 plus diesel. They will confirm in due course.
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Karen Watson (Inactive)
added a comment - SS Flooring have had a look at the Soliel now and think if will need three men, so £450 plus diesel. They will confirm in due course.
Dan called asking what was happening with this owners flooring. Explained Vinyl on order and have discussed with flooring company. He says this owner is a little unreasonable in her expectations, as he is under the impression that she wants the Vinyl laid from edge to edge under all furniture, toilets, fitted table, kitchen units, etc! I explained how the Swift vans are constructed and therefore not possible to do all that as we would have to deconstruct the entire kitchen, which we will not do. Explained we are doing this at our own expense and the flooring company will do a professional job. He will discuss with owner but asked me to continue as we are unless he contacts us again.
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Karen Watson (Inactive)
added a comment - Dan called asking what was happening with this owners flooring. Explained Vinyl on order and have discussed with flooring company. He says this owner is a little unreasonable in her expectations, as he is under the impression that she wants the Vinyl laid from edge to edge under all furniture, toilets, fitted table, kitchen units, etc! I explained how the Swift vans are constructed and therefore not possible to do all that as we would have to deconstruct the entire kitchen, which we will not do. Explained we are doing this at our own expense and the flooring company will do a professional job. He will discuss with owner but asked me to continue as we are unless he contacts us again.
Email received from Dan at park saying he has discussed with customer and listed her demands. Simply responded 'comments noted'.
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Karen Watson (Inactive)
added a comment - Email received from Dan at park saying he has discussed with customer and listed her demands. Simply responded 'comments noted'.
Connect shows Vinyl should be delivered to us next week.
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Karen Watson (Inactive)
added a comment - Connect shows Vinyl should be delivered to us next week.
Vinyl has not arrived as expected. Connect is showing that it will is due for delivery next week.
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Karen Watson (Inactive)
added a comment - Vinyl has not arrived as expected. Connect is showing that it will is due for delivery next week.
Customer called in for an update. Have passed the call through to Karen as she has been dealing with it.
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Nikki Milling (Inactive)
added a comment - Customer called in for an update. Have passed the call through to Karen as she has been dealing with it.
Owner of van a Mr David Perriam called to discuss vinyl damage. He has thought this through and believes that we will not be able to lay the vinyl as it was by the manufacturer. I confirmed we cannot lay it as the manufacturer does and we will cut into the walls, kitchen units etc but will be a professional job. Mr Perriam advised that he is not keen to get into the position where we complete this work, they are not happy and it needs to be done again,etc. He would rather live with it and we give him a discount on the caravan. I asked him what sort of figure he has in mind, he said £5,000. I confirmed I would pass on his request to the Management team and someone will get back to him in due course.
Advised Matt of this conversation, he will discuss with Darren when he is in the office on Thursday. Also emailed details to Darren.
Advised Matt of this conversation, he will discuss with Darren when he is in the office on Thursday. Also emailed details to Darren.
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Karen Watson (Inactive)
added a comment - - edited Owner of van a Mr David Perriam called to discuss vinyl damage. He has thought this through and believes that we will not be able to lay the vinyl as it was by the manufacturer. I confirmed we cannot lay it as the manufacturer does and we will cut into the walls, kitchen units etc but will be a professional job. Mr Perriam advised that he is not keen to get into the position where we complete this work, they are not happy and it needs to be done again,etc. He would rather live with it and we give him a discount on the caravan. I asked him what sort of figure he has in mind, he said £5,000. I confirmed I would pass on his request to the Management team and someone will get back to him in due course.
Advised Matt of this conversation, he will discuss with Darren when he is in the office on Thursday. Also emailed details to Darren.
replacement lino in stock, labelled up in stores, have not issued worksheet
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Claire Folland
added a comment - replacement lino in stock, labelled up in stores, have not issued worksheet
Darren replied that we cannot entertain the owners request for discount / refund of £5,000. We have the right to make full repair, etc.
Discussed work to be done again with SS Flooring, they will take another look with the instruction that it must be done in one complete piece, etc and they will get back to me tomorrow.
Discussed work to be done again with SS Flooring, they will take another look with the instruction that it must be done in one complete piece, etc and they will get back to me tomorrow.
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Karen Watson (Inactive)
added a comment - - edited Darren replied that we cannot entertain the owners request for discount / refund of £5,000. We have the right to make full repair, etc.
Discussed work to be done again with SS Flooring, they will take another look with the instruction that it must be done in one complete piece, etc and they will get back to me tomorrow.
Need to check this one with SS flooring on monday morning because it doesnt look like Karen has spoken to them since.
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Nikki Milling (Inactive)
added a comment - Need to check this one with SS flooring on monday morning because it doesnt look like Karen has spoken to them since.
Email received from Mrs Perriam complaining that no one has responded to her and that she now wants us to correspond with John Fowler. She also now states that they either want £5000 to live with the damage or a new van!!!
As Darren has declined their request - called SS Flooring and spoke to Simon he says they can go next week (Tuesday or Wednesday).
As Darren has declined their request - called SS Flooring and spoke to Simon he says they can go next week (Tuesday or Wednesday).
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Karen Watson (Inactive)
added a comment - Email received from Mrs Perriam complaining that no one has responded to her and that she now wants us to correspond with John Fowler. She also now states that they either want £5000 to live with the damage or a new van!!!
As Darren has declined their request - called SS Flooring and spoke to Simon he says they can go next week (Tuesday or Wednesday).
Email sent to Mr and Mrs Perriam (& cc'd Trelawne) - apologised for delay in getting back to them. Advised Directors have declined their request and wish to exercise our right to replace the damaged vinyl. Explained we have received the vinyl now and contracted a professional independant flooring company to carry out the work, which they can do on Tuesday or Wednesday next week. Accordingly, requested they confirm their acceptance of our offer as soon as possible.
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Karen Watson (Inactive)
added a comment - - edited Email sent to Mr and Mrs Perriam (& cc'd Trelawne) - apologised for delay in getting back to them. Advised Directors have declined their request and wish to exercise our right to replace the damaged vinyl. Explained we have received the vinyl now and contracted a professional independant flooring company to carry out the work, which they can do on Tuesday or Wednesday next week. Accordingly, requested they confirm their acceptance of our offer as soon as possible.
Email received from Mr & Mrs Perriam advising that they will be seeking legal advise from our solicitors. They have instructed the park that their van keys are not to be given out to any contractors at the moment and they will be discussing the matter with the site manager and will see where they are going to go with this.
Email sent to Mr & Mrs Perriam acknowledging receipt of their email and simply advised them their comments have been noted and we await their further written communications.
Email sent to Mr & Mrs Perriam acknowledging receipt of their email and simply advised them their comments have been noted and we await their further written communications.
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Karen Watson (Inactive)
added a comment - Email received from Mr & Mrs Perriam advising that they will be seeking legal advise from our solicitors. They have instructed the park that their van keys are not to be given out to any contractors at the moment and they will be discussing the matter with the site manager and will see where they are going to go with this.
Email sent to Mr & Mrs Perriam acknowledging receipt of their email and simply advised them their comments have been noted and we await their further written communications.
Dan called while away from my desk. I called him straight back but he was with people. As he was not copied in on our last communications with the Perriams, I forwarded the email string to him.
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Karen Watson (Inactive)
added a comment - Dan called while away from my desk. I called him straight back but he was with people. As he was not copied in on our last communications with the Perriams, I forwarded the email string to him.
Dan called back, He explained that he would like us to do two things for him. 1) Send him an email giving an overview of our telephone conversation with Mr Perriam and 2) Ask Swift if new vinyl flooring could be ladi as new, if so how much would it cost.
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Karen Watson (Inactive)
added a comment - Dan called back, He explained that he would like us to do two things for him. 1) Send him an email giving an overview of our telephone conversation with Mr Perriam and 2) Ask Swift if new vinyl flooring could be ladi as new, if so how much would it cost.
Called Swift and spoke with Paul, explained all and after he spoke with Wes, he advised that it can be done but not as it was done in production. They would take of the end panels in the kitchen to cut the vinyl up close to the carcass of the kitchen unit and then refix the end panel over the top. Paul agreed to put this in an email to me.
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Karen Watson (Inactive)
added a comment - - edited Called Swift and spoke with Paul, explained all and after he spoke with Wes, he advised that it can be done but not as it was done in production. They would take of the end panels in the kitchen to cut the vinyl up close to the carcass of the kitchen unit and then refix the end panel over the top. Paul agreed to put this in an email to me.
Email received from Paul at Swift.
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Karen Watson (Inactive)
added a comment - Email received from Paul at Swift.
As per Ade, we will advise Dan at Trelawne that we are willing to repair the vinyl flooring OR pay 'the Perriams' £500.
Forwarded Swift's email to Dan with full account of my telephone conversation with Mr Perriam on the 11th.
Forwarded Swift's email to Dan with full account of my telephone conversation with Mr Perriam on the 11th.
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Karen Watson (Inactive)
added a comment - As per Ade, we will advise Dan at Trelawne that we are willing to repair the vinyl flooring OR pay 'the Perriams' £500.
Forwarded Swift's email to Dan with full account of my telephone conversation with Mr Perriam on the 11th.
Dan at park has forwarded an email he has received from Mrs Perriam - she has shown a very small compromise in respect of having a join in the bathroom. In brief, she has been to a flooring expert who has told her it will not be possible to relay the floor as it was when they bought it new. She says she has sought further advise from her solicitor who has recommended she invite another specialist flooring company in to do a detailed report of exactly what would be required to get the same look and cost before they do anything. She has made an appointment to see him at the end of next week to discuss. She acknowledged our email acknowledging their request to hold off and that we await their further communications.
Email sent to Dan at park thanking him for keeping us in the loop but also enquired if our offer of a cash payment of £500 instead of doing the repair work had been relayed to her?
Email sent to Dan at park thanking him for keeping us in the loop but also enquired if our offer of a cash payment of £500 instead of doing the repair work had been relayed to her?
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Karen Watson (Inactive)
added a comment - - edited Dan at park has forwarded an email he has received from Mrs Perriam - she has shown a very small compromise in respect of having a join in the bathroom. In brief, she has been to a flooring expert who has told her it will not be possible to relay the floor as it was when they bought it new. She says she has sought further advise from her solicitor who has recommended she invite another specialist flooring company in to do a detailed report of exactly what would be required to get the same look and cost before they do anything. She has made an appointment to see him at the end of next week to discuss. She acknowledged our email acknowledging their request to hold off and that we await their further communications.
Email sent to Dan at park thanking him for keeping us in the loop but also enquired if our offer of a cash payment of £500 instead of doing the repair work had been relayed to her?
Email received from Dan at park:-
From: Trelawne Sales [mailto:trelawne-sales@jfhols.co.uk]
Sent: 03 September 2015 15:08
To: Karen Watson
Subject: T Perriam vinyl
Hi Karen.
I have been speaking to Tracy regarding you coming to do the vinyl job.. I have passed on the email from yourself to help her realise what your company are going to do.
Can you please find out how the vinyl company will be going around the laying the vinyl underneath the kitchen units because she is worried that there will be gaps showing.. which is not acceptable to the owner.
One other concern is that in future they will not be able to pull the fridge and freezer out without this happening again... any advice on this would be good?
Best Regards
Daniel Clarke
Holiday Home Sales Manager
John Fowler Holiday Parks Ltd
Looe & Polperro
www.johnfowlerholidays.com
From: Trelawne Sales [mailto:trelawne-sales@jfhols.co.uk]
Sent: 03 September 2015 15:08
To: Karen Watson
Subject: T Perriam vinyl
Hi Karen.
I have been speaking to Tracy regarding you coming to do the vinyl job.. I have passed on the email from yourself to help her realise what your company are going to do.
Can you please find out how the vinyl company will be going around the laying the vinyl underneath the kitchen units because she is worried that there will be gaps showing.. which is not acceptable to the owner.
One other concern is that in future they will not be able to pull the fridge and freezer out without this happening again... any advice on this would be good?
Best Regards
Daniel Clarke
Holiday Home Sales Manager
John Fowler Holiday Parks Ltd
Looe & Polperro
www.johnfowlerholidays.com
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Karen Watson (Inactive)
added a comment - Email received from Dan at park:-
From: Trelawne Sales [mailto: trelawne-sales@jfhols.co.uk ]
Sent: 03 September 2015 15:08
To: Karen Watson
Subject: T Perriam vinyl
Hi Karen.
I have been speaking to Tracy regarding you coming to do the vinyl job.. I have passed on the email from yourself to help her realise what your company are going to do.
Can you please find out how the vinyl company will be going around the laying the vinyl underneath the kitchen units because she is worried that there will be gaps showing.. which is not acceptable to the owner.
One other concern is that in future they will not be able to pull the fridge and freezer out without this happening again... any advice on this would be good?
Best Regards
Daniel Clarke
Holiday Home Sales Manager
John Fowler Holiday Parks Ltd
Looe & Polperro
www.johnfowlerholidays.com
Advised Dan we will put together work schedule for Mrs Perriam next week.
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Karen Watson (Inactive)
added a comment - Advised Dan we will put together work schedule for Mrs Perriam next week.
Work schedule sent to park with additional advise that fridge should be moved on a section of carpet in future to avoid this happening again.
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Karen Watson (Inactive)
added a comment - Work schedule sent to park with additional advise that fridge should be moved on a section of carpet in future to avoid this happening again.
Email received from Dan at the park asking that we "go ahead and book the vinyl repair in".
However the last conversation (Saturday just gone I think it was) Dan advised that he believe the park are going to give Mr & Mrs Perriam their money back and take back the van. Checked with Darren and he advised that we should not carry out any further work until Mr & Mrs Perriams complaint as been resolved. If ownership has reverted back to the park then we can go ahead with their request.
Email sent to Dan asking that he first advise us on the situation of ownership.
However the last conversation (Saturday just gone I think it was) Dan advised that he believe the park are going to give Mr & Mrs Perriam their money back and take back the van. Checked with Darren and he advised that we should not carry out any further work until Mr & Mrs Perriams complaint as been resolved. If ownership has reverted back to the park then we can go ahead with their request.
Email sent to Dan asking that he first advise us on the situation of ownership.
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Karen Watson (Inactive)
added a comment - Email received from Dan at the park asking that we "go ahead and book the vinyl repair in".
However the last conversation (Saturday just gone I think it was) Dan advised that he believe the park are going to give Mr & Mrs Perriam their money back and take back the van. Checked with Darren and he advised that we should not carry out any further work until Mr & Mrs Perriams complaint as been resolved. If ownership has reverted back to the park then we can go ahead with their request.
Email sent to Dan asking that he first advise us on the situation of ownership.
Email received from Dan at park saying "It looks like it is going down the lines of rejection... we would still expect you to do the vinyl to resolve this ongoing issue." Replied that "I have been instructed not to take any further action until ownership has reverted back to the park. As soon as this is confirmed we will be happy to make the agreed repairs."
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Karen Watson (Inactive)
added a comment - Email received from Dan at park saying "It looks like it is going down the lines of rejection... we would still expect you to do the vinyl to resolve this ongoing issue." Replied that "I have been instructed not to take any further action until ownership has reverted back to the park. As soon as this is confirmed we will be happy to make the agreed repairs."
Further email from park saying "Yes we would expect this.. The dispute is still ongoing and Black Horse Finance are saying they may approach Swift to contribute towards costs they are refunding customer, due to the caravan being deemed faulty."
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Karen Watson (Inactive)
added a comment - Further email from park saying "Yes we would expect this.. The dispute is still ongoing and Black Horse Finance are saying they may approach Swift to contribute towards costs they are refunding customer, due to the caravan being deemed faulty."
I have spoken to Dan at Trelawne Manor Holiday Village, van owners are happy for Simon from SS flooring to attend. This will be after xmas.
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Debbie Bartlett (Inactive)
added a comment - I have spoken to Dan at Trelawne Manor Holiday Village, van owners are happy for Simon from SS flooring to attend. This will be after xmas.
I have spoken to Mandy about this job and advised that I will arrange for someone to come to site and replace the vinyl in the next couple of weeks
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Mandy about this job and advised that I will arrange for someone to come to site and replace the vinyl in the next couple of weeks
I have spoken to Simon from SS flooring, he is going to come back to me with the dates that he could carry out this repair. He has advised that he would rather put a join in the vinyl at the end of the hall. I said that I would check with the site and get back to him
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Simon from SS flooring, he is going to come back to me with the dates that he could carry out this repair. He has advised that he would rather put a join in the vinyl at the end of the hall. I said that I would check with the site and get back to him
I have spoken to Mandy at the site, she has confirmed that she does not want any joins but is happy for us to cut round units. I have updated Simon
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Mandy at the site, she has confirmed that she does not want any joins but is happy for us to cut round units. I have updated Simon
This issue has gone over 12 weeks and has been moved to Managers Escalations
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Adrienne Barwell (Inactive)
added a comment - This issue has gone over 12 weeks and has been moved to Managers Escalations
I have chased SS flooring for a visit date awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have chased SS flooring for a visit date awaiting response
Simon has said that he should be okay to do this on 14th. I will update Mandy at the park
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Adrienne Barwell (Inactive)
added a comment - Simon has said that he should be okay to do this on 14th. I will update Mandy at the park
I have e-mailed the site to see whether it would be convenient to carry out this repair on the 14th
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Adrienne Barwell (Inactive)
added a comment - I have e-mailed the site to see whether it would be convenient to carry out this repair on the 14th
Claire has checked the stores and confirmed that the vinyl is still out there.
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Adrienne Barwell (Inactive)
added a comment - Claire has checked the stores and confirmed that the vinyl is still out there.
Mandy has been away due to a bereavement, I have tried to call the park but there isn't any answer. Email sent to park to ask for dates that would be convenient for carpet fitters to attend.
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Debbie Bartlett (Inactive)
added a comment - Mandy has been away due to a bereavement, I have tried to call the park but there isn't any answer. Email sent to park to ask for dates that would be convenient for carpet fitters to attend.
Mandy has emailed, we can attend site any time. Work sheet printed and filed.
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Debbie Bartlett (Inactive)
added a comment - - edited Mandy has emailed, we can attend site any time. Work sheet printed and filed.
I have chased Simon from SS flooring again.
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Adrienne Barwell (Inactive)
added a comment - I have chased Simon from SS flooring again.
I haven't heard back from SS flooring about this one, I will check with Trelawne whether they have turned up
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Adrienne Barwell (Inactive)
added a comment - I haven't heard back from SS flooring about this one, I will check with Trelawne whether they have turned up
I have asked Mandy to confirm whether this work has been carried out yet by SS flooring - awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have asked Mandy to confirm whether this work has been carried out yet by SS flooring - awaiting response
Park have emailed this through and said the new owners no longer want to go ahead with this issue. Closed off and Ade is going to let the floor layer know.
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Charleen Sibley
added a comment - Park have emailed this through and said the new owners no longer want to go ahead with this issue. Closed off and Ade is going to let the floor layer know.
Ade has texted SS flooring to cancel this job.
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Charleen Sibley
added a comment - Ade has texted SS flooring to cancel this job.