Details
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Type:
Floor (8 Weeks)
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Status: Awaiting Quote
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Priority:
Manager escalations
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Resolution: Unresolved
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Labels:None
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Park_Company:Trelawne Manor Holiday Village
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Park_Code:TREL03
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Park_Postcode:PL13 2NA
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Park_Contact:Peter & Debbie Walker
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Park_Email:trelawne-owners@jfhols.co.uk
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Park_Phone:01503 272213
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Plot:132
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ID Number:SBH004394
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Order No:AS9404/5041
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Model:Soliel
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Stock_Number:30307
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Serial:017829h
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Size:35x12
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Status Colour:
Awaiting Quote
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Part Number:1713724
Issue Links
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Vinyl flooring in kitchen has been torn by sharp edge on bottom of freezer when it was moved to access socket behind. | Vinyl flooring in kitchen has been torn by sharp edge on bottom of freezer when it was moved to access socket behind. |
| Issue Type | Ext Doors & Windows (4 weeks) [ 4 ] | Floor (8 Weeks) [ 24 ] |
| Due Date | 11/Jun/15 | 09/Jul/15 |
| Attachment | Fault reported.jpg [ 90930 ] |
| Attachment | 8274 Floor.jpg [ 90935 ] |
| Attachment | 8274 Bottom of Freezer.jpg [ 90958 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Awaiting Customer | {"timeline":{"events":[]},"ongoingSLAData":null,"completeSLAData":[],"metricId":6,"definitionChangeDate":1423667121328,"goalsChangeDate":null,"goalTimeUpdatedDate":null} |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | Appeal sent to Swift.jpg [ 91475 ] |
| Attachment | Email from and reply to Swift.jpg [ 92186 ] |
| Attachment | Email from and reply to Swift.jpg [ 92516 ] |
| Attachment | Swift-8272.jpg [ 94012 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | Parts enquiry submitted..jpg [ 95129 ] |
| Attachment | Email from and reply to park.jpg [ 95130 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key | SWIFT-8274 | GW-1049 |
| Workflow | Manufacturers ver 2.2 [ 162724 ] | Pre-Owned Ver 2.5 [ 164625 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Retail [ 10251 ] |
| Attachment | 1049 Vinyl flooring.jpg [ 95140 ] |
| Attachment | Reply to parts enquiry.jpg [ 95416 ] |
| Attachment | Order confirmation.jpg [ 95425 ] |
| Parts ordered | 26/Jun/15 2:25 PM | |
| Order No | AS9404/5041 | |
| Part Number | 1713724 |
| Attachment | Email from & reply to park.jpg [ 96088 ] |
| Attachment | Email from & reply to park.jpg [ 96089 ] |
| Attachment | Part order screenshot.jpg [ 96864 ] |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | NoYes | Yes |
| Parts Expected | 03/Aug/15 |
| Attachment | Email to Darren.jpg [ 99256 ] |
| Attachment | Email to and reply from Darren.jpg [ 99414 ] |
| Assignee | Karen Watson [ karenw ] | Nikki Milling [ nikkim ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | Email from & reply to Mr and Mrs Perriam.jpg [ 99963 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Assignee | Nikki Milling [ nikkim ] | Karen Watson [ karenw ] |
| Attachment | Email from & reply to Mr and Mrs Perriam.jpg [ 100045 ] |
| Attachment | Copied to email coms with the Perriams to Dan at park.jpg [ 100073 ] |
| Attachment | Email to Park..jpg [ 100129 ] |
| Attachment | Email from customer to park.jpg [ 100216 ] |
| Attachment | Email to park.jpg [ 100217 ] |
| Attachment | Swift Soleil 017829h.docx [ 100730 ] |
| Attachment | Swift Soleil 017829h.docx [ 100731 ] |
| Attachment | Email to park.jpg [ 100776 ] |
| Attachment | Work schedule.jpg [ 100777 ] |
| Attachment | Email from Swift re referral to Bellfield.jpg [ 101396 ] |
| Attachment | Email from & reply to park.jpg [ 104140 ] |
| Attachment | Email from & reply to park.jpg [ 104408 ] |
| Attachment | Email from park.jpg [ 104412 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Karen Watson [ karenw ] |
| Work Scheduled | 22/Feb/16 | |
| Parts Expected | 03/Aug/15 |
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
| Attachment | Updated Mandy from the site.png [ 112295 ] |
| Attachment | Email to park.png [ 113359 ] |
| Attachment | screenshot-1.png [ 119547 ] |
| Attachment | email from park to cancel.png [ 122238 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |