Details
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Type:
Roof (8 Weeks)
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Status: Engineer Scheduled
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:River Valley Country Park
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Park_Code:RIVE02
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Park_Postcode:TR20 9ER
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Park_Email:rivervalley@surfbay.co.uk
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Park_Phone:01736 763398
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Plot:blue 2
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ID Number:W0223510 153473 154438
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Model:kielder
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Stock_Number:36903
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Serial:2040000
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Size:40x20
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Status Colour:
Engineer Scheduled
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TR20 9ER | |
| Park_Email | rivervalley@surfbay.co.uk | |
| Park_Phone | 01736 763398 | |
| Park_Code | RIVE02 | |
| Park_Key_Account | No | |
| Park_Address2 | Relubbus | |
| Park_City | Penzance | |
| Park_Address | River Valley Country Park |
| Attachment | Capture.JPG [ 386752 ] |
| Attachment | Kielder Water Ingress blue 2.jpg [ 386753 ] |
| Attachment | Capture.JPG [ 386754 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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Claire Folland
added a comment -
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received email from customer, submitted into ABI
Show
Claire Folland
added a comment - received email from customer, submitted into ABI
| ID Number | W0223510 |
| Attachment | Capture.JPG [ 386868 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Capture.JPG [ 388608 ] |
complete by ABI 3-9-24
Show
Claire Folland
added a comment - complete by ABI 3-9-24
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Good morning Claire,
I understand that the ABI engineer visited River Valley yesterday and spoke to Neal. We were at the lodge at the time of his visit but he did not call on us.
The engineer told Neal that a ladder would be required in order to inspect the problem and that he was not allowed to climb a ladder, therefore he was unable to undertake any work.
Naturally we are disappointed with this lack of progress. Given that we provided a photograph and a description of the water ingress location, it would have been a reasonable conclusion that use of a ladder would be necessary in order to inspect and repair the fault.
May I please ask you to escalate this within ABI and ask they take the necessary remedial action. We are keen to have the leak repaired before the weather deteriorates.
Thank you for your ongoing assistance in liaising with ABI.
Thanks & regards,
Chris
I understand that the ABI engineer visited River Valley yesterday and spoke to Neal. We were at the lodge at the time of his visit but he did not call on us.
The engineer told Neal that a ladder would be required in order to inspect the problem and that he was not allowed to climb a ladder, therefore he was unable to undertake any work.
Naturally we are disappointed with this lack of progress. Given that we provided a photograph and a description of the water ingress location, it would have been a reasonable conclusion that use of a ladder would be necessary in order to inspect and repair the fault.
May I please ask you to escalate this within ABI and ask they take the necessary remedial action. We are keen to have the leak repaired before the weather deteriorates.
Thank you for your ongoing assistance in liaising with ABI.
Thanks & regards,
Chris
Show
Claire Folland
added a comment - Good morning Claire,
I understand that the ABI engineer visited River Valley yesterday and spoke to Neal. We were at the lodge at the time of his visit but he did not call on us.
The engineer told Neal that a ladder would be required in order to inspect the problem and that he was not allowed to climb a ladder, therefore he was unable to undertake any work.
Naturally we are disappointed with this lack of progress. Given that we provided a photograph and a description of the water ingress location, it would have been a reasonable conclusion that use of a ladder would be necessary in order to inspect and repair the fault.
May I please ask you to escalate this within ABI and ask they take the necessary remedial action. We are keen to have the leak repaired before the weather deteriorates.
Thank you for your ongoing assistance in liaising with ABI.
Thanks & regards,
Chris
| Attachment | Capture.JPG [ 389600 ] |
Duncan attended 1-10-24 ridge foam has come away from the ridge causing a gap, has re-fitted and sealed exterior work, require 1 x 3 metre wallboard to replace inside 1 man 1/2 day emailed ABI asking for a price
updated customer
updated customer
Show
Claire Folland
added a comment - - edited Duncan attended 1-10-24 ridge foam has come away from the ridge causing a gap, has re-fitted and sealed exterior work, require 1 x 3 metre wallboard to replace inside 1 man 1/2 day emailed ABI asking for a price
updated customer
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| ID Number | W0223510 | W0223510 153473 |
| Attachment | Capture.PNG [ 391131 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Wallboard received and placed by rack, worksheet issued.
Show
James Eginton
added a comment - Wallboard received and placed by rack, worksheet issued.
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Attachment | CCF_002248.pdf [ 393874 ] |
steve went to fit 10-12-24 but wallboard supplied is not long enough, emailed ABI
Show
Claire Folland
added a comment - steve went to fit 10-12-24 but wallboard supplied is not long enough, emailed ABI
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | James Eginton [ james ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
ABI have placed another wallboard on order
Show
Claire Folland
added a comment - ABI have placed another wallboard on order
| ID Number | W0223510 153473 | W0223510 153473 154438 |
| Attachment | Capture.JPG [ 394154 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Hi Claire
Apologies I think warehouse are picking the incorrect ones as its not often these are used on chargeable orders! We have re-printed the orders and noted this for the warehouse to grab the right ones! Sorry about this! The correct ones will be with you!
Kind Regards,
Emily Adams
Parts & Chargeables
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976
Apologies I think warehouse are picking the incorrect ones as its not often these are used on chargeable orders! We have re-printed the orders and noted this for the warehouse to grab the right ones! Sorry about this! The correct ones will be with you!
Kind Regards,
Emily Adams
Parts & Chargeables
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976
Show
Claire Folland
added a comment - Hi Claire
Apologies I think warehouse are picking the incorrect ones as its not often these are used on chargeable orders! We have re-printed the orders and noted this for the warehouse to grab the right ones! Sorry about this! The correct ones will be with you!
Kind Regards,
Emily Adams
Parts & Chargeables
ABI (UK) Limited, Swinemoor Lane, Beverley, East Riding of Yorkshire, HU17 0LJ
Tel: 01482 862976
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | James Eginton [ james ] | Claire Folland [ claire ] |
| Plot |
received wallboard from ABI, issued worksheet
Show
Claire Folland
added a comment - received wallboard from ABI, issued worksheet
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Attachment | Capture.JPG [ 397350 ] |
made changes -
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 8s | 1 | Claire Folland | 29/Jul/24 9:30 AM | |||||
|
5h 5m | 1 | Claire Folland | 29/Jul/24 2:35 PM | |||||
|
36d 1h 29m | 1 | Claire Folland | 03/Sep/24 4:04 PM | |||||
|
2s | 1 | Claire Folland | 03/Sep/24 4:04 PM | |||||
|
24d 43m | 1 | Claire Folland | 27/Sep/24 4:48 PM | |||||
|
5s | 2 | Claire Folland | 17/Dec/24 2:28 PM | |||||
|
1s | 1 | Claire Folland | 17/Dec/24 2:28 PM | |||||
|
44d 16h 17m | 2 | Claire Folland | 06/Jan/25 10:39 AM | |||||
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5s | 2 | Claire Folland | 06/Jan/25 10:39 AM | |||||
|
1d 7h 25m | 2 | Claire Folland | 06/Jan/25 10:39 AM | |||||
|
7s | 2 | Claire Folland | 06/Jan/25 10:39 AM | |||||
|
84d 19h 27m | 2 | Claire Folland | 18/Feb/25 9:57 AM | |||||
|
27s | 2 | Claire Folland | 18/Feb/25 9:57 AM | |||||
|
273d 14h 7m | 3 | 06/Nov/25 1:07 AM |
