Details
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Type:
Oven (2 Weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Golden Cap Caravan Park - WDLH
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Park_Code:GOLD02
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Park_Postcode:DT6 6JX
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Park_Contact:Jen
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Park_Email:caravanholidayhomes1@wdlh.co.uk
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Park_Phone:01297480010
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Plot:B171
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ID Number:R0211758
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Model:beverley
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Stock_Number:39196
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Serial:1970971
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Size:35x12
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Status Colour:
Awaiting Quote
Activity
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Claire Folland
added a comment -
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received email from park, submitted into ABI
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Claire Folland
added a comment - received email from park, submitted into ABI
ABI have referred over to the supplier
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Claire Folland
added a comment - ABI have referred over to the supplier
This was last attended in September by our own Thetford External engineer for that area and apart from a dirty thermocouple and loose connection for the ignition, which did not contribute to the fault reported, the oven worked fine. We asked our own engineer to step in after our approved third party attended twice.
We do not believe there is a fault with this cooker nor will we attend without evidence of said fault reported. We advise site / customer source an independent engineer to investigate and if a fault if found and subsequently repaired, and a comprehensive report logged, we will ensure all costs are covered. Until this time, the referral has been rejected as no fault.
We do not believe there is a fault with this cooker nor will we attend without evidence of said fault reported. We advise site / customer source an independent engineer to investigate and if a fault if found and subsequently repaired, and a comprehensive report logged, we will ensure all costs are covered. Until this time, the referral has been rejected as no fault.
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Ben Mason (Inactive)
added a comment - This was last attended in September by our own Thetford External engineer for that area and apart from a dirty thermocouple and loose connection for the ignition, which did not contribute to the fault reported, the oven worked fine. We asked our own engineer to step in after our approved third party attended twice.
We do not believe there is a fault with this cooker nor will we attend without evidence of said fault reported. We advise site / customer source an independent engineer to investigate and if a fault if found and subsequently repaired, and a comprehensive report logged, we will ensure all costs are covered. Until this time, the referral has been rejected as no fault.
See above, abi sent notes from the supplier regarding rejection. Have emailed park.
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Ben Mason (Inactive)
added a comment - See above, abi sent notes from the supplier regarding rejection. Have emailed park.
re opened for revisit scheduled for Steve on 7-11-24 new worksheet issued
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Duncan Thomson
added a comment - re opened for revisit scheduled for Steve on 7-11-24 new worksheet issued
complete by steve 7-11-24, changed oven control/thermostat and thermocouple
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Claire Folland
added a comment - complete by steve 7-11-24, changed oven control/thermostat and thermocouple