Details
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Type:
Oven (2 Weeks)
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Status: Awaiting Quote
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Park_Company:Golden Cap Caravan Park - WDLH
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Park_Code:GOLD02
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Park_Postcode:DT6 6JX
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Park_Contact:Jen
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Park_Email:caravanholidayhomes1@wdlh.co.uk
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Park_Phone:01297480010
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Plot:B171
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ID Number:R0211758
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Model:beverley
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Stock_Number:39196
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Serial:1970971
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Size:35x12
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Status Colour:
Awaiting Quote
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Jen | |
| Park_Postcode | DT6 6JX | |
| Park_Email | caravanholidayhomes1@wdlh.co.uk | |
| Park_Phone | 01297480010 | |
| Park_Code | GOLD02 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Seatown, Chideock | |
| Park_City | Bridport | |
| Park_Address | Golden Cap Caravan Park |
| Attachment | Capture.JPG [ 370427 ] |
| Attachment | Capture.JPG [ 370428 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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Claire Folland
added a comment -
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received email from park, submitted into ABI
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Claire Folland
added a comment - received email from park, submitted into ABI
| ID Number | R0211758 |
| Attachment | Capture.JPG [ 370625 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
ABI have referred over to the supplier
Show
Claire Folland
added a comment - ABI have referred over to the supplier
This was last attended in September by our own Thetford External engineer for that area and apart from a dirty thermocouple and loose connection for the ignition, which did not contribute to the fault reported, the oven worked fine. We asked our own engineer to step in after our approved third party attended twice.
We do not believe there is a fault with this cooker nor will we attend without evidence of said fault reported. We advise site / customer source an independent engineer to investigate and if a fault if found and subsequently repaired, and a comprehensive report logged, we will ensure all costs are covered. Until this time, the referral has been rejected as no fault.
We do not believe there is a fault with this cooker nor will we attend without evidence of said fault reported. We advise site / customer source an independent engineer to investigate and if a fault if found and subsequently repaired, and a comprehensive report logged, we will ensure all costs are covered. Until this time, the referral has been rejected as no fault.
Show
Ben Mason (Inactive)
added a comment - This was last attended in September by our own Thetford External engineer for that area and apart from a dirty thermocouple and loose connection for the ignition, which did not contribute to the fault reported, the oven worked fine. We asked our own engineer to step in after our approved third party attended twice.
We do not believe there is a fault with this cooker nor will we attend without evidence of said fault reported. We advise site / customer source an independent engineer to investigate and if a fault if found and subsequently repaired, and a comprehensive report logged, we will ensure all costs are covered. Until this time, the referral has been rejected as no fault.
See above, abi sent notes from the supplier regarding rejection. Have emailed park.
Show
Ben Mason (Inactive)
added a comment - See above, abi sent notes from the supplier regarding rejection. Have emailed park.
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | SurfBay Attending [ 10042 ] |
| Assignee | Claire Folland [ claire ] | Duncan Thomson [ duncan ] |
| Attachment | worksheet issued.png [ 391313 ] |
re opened for revisit scheduled for Steve on 7-11-24 new worksheet issued
Show
Duncan Thomson
added a comment - re opened for revisit scheduled for Steve on 7-11-24 new worksheet issued
complete by steve 7-11-24, changed oven control/thermostat and thermocouple
Show
Claire Folland
added a comment - complete by steve 7-11-24, changed oven control/thermostat and thermocouple
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 18s | 1 | Claire Folland | 28/Nov/23 12:57 PM | |||||
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1d 23h 41m | 1 | Claire Folland | 30/Nov/23 12:39 PM | |||||
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3d 22h 1m | 1 | Ben Mason (Inactive) | 04/Dec/23 10:40 AM | |||||
|
2s | 1 | Ben Mason (Inactive) | 04/Dec/23 10:40 AM | |||||
|
3s | 1 | Ben Mason (Inactive) | 04/Dec/23 10:40 AM | |||||
|
333d 16m | 1 | Duncan Thomson | 01/Nov/24 10:57 AM | |||||
|
5s | 1 | Claire Folland | 18/Nov/24 11:01 AM | |||||
|
1s | 1 | Claire Folland | 18/Nov/24 11:01 AM | |||||
|
2s | 1 | Claire Folland | 18/Nov/24 11:01 AM | |||||
|
480d 1h 7m | 1 | 13/Mar/26 12:09 PM | ||||||
|
17d 4m | 2 | 13/Mar/26 12:09 PM |
