Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Mr & Mrs Sleep
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Park_Code:slee01
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Park_Postcode:PL15 8PP
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Park_Phone:01579 371179
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Plot:...
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Order No:AS9416/5041
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Model:Burgundy
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Stock_Number:30415
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Serial:017162h
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Size:32x12
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Status Colour:
Awaiting Quote
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Part Number:9834923
Description
Mrs Sleep - 01566 86963
1. |
Check Parts |  |
Complete | Claire Folland | |
2. |
Update Customer | |
Complete | Claire Folland |
Activity
This issue is now over 8 weeks old and needs urgent attention
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Adrienne Barwell (Inactive)
added a comment - This issue is now over 8 weeks old and needs urgent attention
Swift rejected warranty claim for broken freezer draw.
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Karen Watson (Inactive)
added a comment - Swift rejected warranty claim for broken freezer draw.
As per Ade changed to Good will. Advised Mrs Sleep we would has one-off GOG provide middle freezer draw replacement (if we can source) free of charge. She confirmed the number on the fridge is MBC55275 and the dimensions of the draw is approximately 45cms left to right, 38 cms front to back and 16.5cms high. As unsure which is the correct one in Connect, sent parts enquiry giving dimensions and requested part number.
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Karen Watson (Inactive)
added a comment - - edited As per Ade changed to Good will. Advised Mrs Sleep we would has one-off GOG provide middle freezer draw replacement (if we can source) free of charge. She confirmed the number on the fridge is MBC55275 and the dimensions of the draw is approximately 45cms left to right, 38 cms front to back and 16.5cms high. As unsure which is the correct one in Connect, sent parts enquiry giving dimensions and requested part number.
Reply to part enquiry received advising need to order part number 9834923. Connect shows part cost is £57.38.
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Karen Watson (Inactive)
added a comment - Reply to part enquiry received advising need to order part number 9834923. Connect shows part cost is £57.38.
Ordered freezer draw - AS9416/5041
Cannot locate part on order in Connect, email to Rea querying this.
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Karen Watson (Inactive)
added a comment - Cannot locate part on order in Connect, email to Rea querying this.
Email received from Rea advising they are having a few problems with fridge and freezer parts as the supplier went into administration. She requested chassis number so they can try and source part from different supplier. Emailed s/n. to her.
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Karen Watson (Inactive)
added a comment - Email received from Rea advising they are having a few problems with fridge and freezer parts as the supplier went into administration. She requested chassis number so they can try and source part from different supplier. Emailed s/n. to her.
Email received from Rea at Swift advising that "This part is now available. Please order next week, I have arranged for it to be set up again to order, the system will be amended ."
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Karen Watson (Inactive)
added a comment - Email received from Rea at Swift advising that "This part is now available. Please order next week, I have arranged for it to be set up again to order, the system will be amended ."
Re-ordered part as instructed by Rea - same order number and part number as above. Left message on Mrs Sleep's voicemail about this new event.
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Karen Watson (Inactive)
added a comment - - edited Re-ordered part as instructed by Rea - same order number and part number as above. Left message on Mrs Sleep's voicemail about this new event.
Connect advises that part was despatched 11.08.15 and due for delivery to us. Email to Claire asking is she has this part?
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Karen Watson (Inactive)
added a comment - - edited Connect advises that part was despatched 11.08.15 and due for delivery to us. Email to Claire asking is she has this part?
Claire advised drawer has not come in and no delivery note for it either.
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Karen Watson (Inactive)
added a comment - Claire advised drawer has not come in and no delivery note for it either.
Called Swift and they cannot see confirmation of delivery either, she advised me to report it missing from delivery.
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Karen Watson (Inactive)
added a comment - Called Swift and they cannot see confirmation of delivery either, she advised me to report it missing from delivery.
Reported part missing from Swift delivery. Left message for Mrs Sleep giving quick update.
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Karen Watson (Inactive)
added a comment - - edited Reported part missing from Swift delivery. Left message for Mrs Sleep giving quick update.
Swift advise the part was delivered and signed for by Berry on 11.08.15. We do not have a Berry. Called Mr & Mrs Sleep they confirmed they have not received the drawer and they do not know anyone by the name of Berry either. So, messaged Swift back advising it has not been received, cannot view the tracking no. provided and could they confirm the address it was sent to.
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Karen Watson (Inactive)
added a comment - - edited Swift advise the part was delivered and signed for by Berry on 11.08.15. We do not have a Berry. Called Mr & Mrs Sleep they confirmed they have not received the drawer and they do not know anyone by the name of Berry either. So, messaged Swift back advising it has not been received, cannot view the tracking no. provided and could they confirm the address it was sent to.
Finally managed to get into right TNT tracker and it shows part was delivered to a destination called Egloshayle, this is in 57 miles away in Cornwall and nowhere near Winkleigh. Advised Swift and asked them to please send another to us.
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Karen Watson (Inactive)
added a comment - Finally managed to get into right TNT tracker and it shows part was delivered to a destination called Egloshayle, this is in 57 miles away in Cornwall and nowhere near Winkleigh. Advised Swift and asked them to please send another to us.
100% credit note received and notification received that new order has been raised for missing part. Fwdd notification to Ellie.
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Karen Watson (Inactive)
added a comment - - edited 100% credit note received and notification received that new order has been raised for missing part. Fwdd notification to Ellie.
Received invoice from Swift - this has been credited as it was the wrong part - I will complete claim on sage and adjust stock
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Ellie W (Inactive)
added a comment - Received invoice from Swift - this has been credited as it was the wrong part - I will complete claim on sage and adjust stock
replacement drawer arrived on swift delivery, issued delivery ticket
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Claire Folland
added a comment - replacement drawer arrived on swift delivery, issued delivery ticket
delivered by Keith
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Adrienne Barwell (Inactive)
added a comment - delivered by Keith
Submitted to Swift.