Details
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Type:
Fridges/Freezers (2 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Mr & Mrs Sleep
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Park_Code:slee01
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Park_Postcode:PL15 8PP
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Park_Phone:01579 371179
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Plot:...
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Order No:AS9416/5041
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Model:Burgundy
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Stock_Number:30415
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Serial:017162h
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Size:32x12
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Status Colour:
Awaiting Quote
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Part Number:9834923
Description
Mrs Sleep - 01566 86963
1. |
Check Parts |  |
Complete | Claire Folland | |
2. |
Update Customer | |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
This issue is now over 8 weeks old and needs urgent attention
Show
Adrienne Barwell (Inactive)
added a comment - This issue is now over 8 weeks old and needs urgent attention
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Swift rejected warranty claim for broken freezer draw.
Show
Karen Watson (Inactive)
added a comment - Swift rejected warranty claim for broken freezer draw.
| Description | Mrs Sleep - 01566 86963 |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key | SWIFT-8020 | GW-1076 |
| Workflow | Manufacturers ver 2.2 [ 161306 ] | Pre-Owned Ver 2.5 [ 164951 ] |
| Responsibility | Parts Only [ 10044 ] | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Retail [ 10251 ] |
As per Ade changed to Good will. Advised Mrs Sleep we would has one-off GOG provide middle freezer draw replacement (if we can source) free of charge. She confirmed the number on the fridge is MBC55275 and the dimensions of the draw is approximately 45cms left to right, 38 cms front to back and 16.5cms high. As unsure which is the correct one in Connect, sent parts enquiry giving dimensions and requested part number.
Show
Karen Watson (Inactive)
added a comment - - edited As per Ade changed to Good will. Advised Mrs Sleep we would has one-off GOG provide middle freezer draw replacement (if we can source) free of charge. She confirmed the number on the fridge is MBC55275 and the dimensions of the draw is approximately 45cms left to right, 38 cms front to back and 16.5cms high. As unsure which is the correct one in Connect, sent parts enquiry giving dimensions and requested part number.
| Attachment | Part number enquiry..jpg [ 95794 ] |
| Attachment | Reply to part enquiry.jpg [ 95831 ] |
Reply to part enquiry received advising need to order part number 9834923. Connect shows part cost is £57.38.
Show
Karen Watson (Inactive)
added a comment - Reply to part enquiry received advising need to order part number 9834923. Connect shows part cost is £57.38.
Ordered freezer draw - AS9416/5041
| Parts ordered | 01/Jul/15 1:53 PM | |
| Order No | AS9416/5041 | |
| Part Number | 9834923 |
| Attachment | Order confirmation.jpg [ 95832 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Cannot locate part on order in Connect, email to Rea querying this.
Show
Karen Watson (Inactive)
added a comment - Cannot locate part on order in Connect, email to Rea querying this.
| Attachment | Email to Swift.jpg [ 96542 ] |
Email received from Rea advising they are having a few problems with fridge and freezer parts as the supplier went into administration. She requested chassis number so they can try and source part from different supplier. Emailed s/n. to her.
Show
Karen Watson (Inactive)
added a comment - Email received from Rea advising they are having a few problems with fridge and freezer parts as the supplier went into administration. She requested chassis number so they can try and source part from different supplier. Emailed s/n. to her.
| Attachment | Email from and reply to Swift..jpg [ 96753 ] |
| Attachment | Email from Swift..jpg [ 97575 ] |
Email received from Rea at Swift advising that "This part is now available. Please order next week, I have arranged for it to be set up again to order, the system will be amended ."
Show
Karen Watson (Inactive)
added a comment - Email received from Rea at Swift advising that "This part is now available. Please order next week, I have arranged for it to be set up again to order, the system will be amended ."
Re-ordered part as instructed by Rea - same order number and part number as above. Left message on Mrs Sleep's voicemail about this new event.
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Karen Watson (Inactive)
added a comment - - edited Re-ordered part as instructed by Rea - same order number and part number as above. Left message on Mrs Sleep's voicemail about this new event.
| Attachment | Order confirmation.jpg [ 97576 ] |
| Attachment | Swift delivery note.jpg [ 99903 ] |
Connect advises that part was despatched 11.08.15 and due for delivery to us. Email to Claire asking is she has this part?
Show
Karen Watson (Inactive)
added a comment - - edited Connect advises that part was despatched 11.08.15 and due for delivery to us. Email to Claire asking is she has this part?
| Attachment | Email to Claire.jpg [ 99904 ] |
Claire advised drawer has not come in and no delivery note for it either.
Show
Karen Watson (Inactive)
added a comment - Claire advised drawer has not come in and no delivery note for it either.
Called Swift and they cannot see confirmation of delivery either, she advised me to report it missing from delivery.
Show
Karen Watson (Inactive)
added a comment - Called Swift and they cannot see confirmation of delivery either, she advised me to report it missing from delivery.
| Attachment | Missing from delivery..jpg [ 99940 ] |
Reported part missing from Swift delivery. Left message for Mrs Sleep giving quick update.
Show
Karen Watson (Inactive)
added a comment - - edited Reported part missing from Swift delivery. Left message for Mrs Sleep giving quick update.
Swift advise the part was delivered and signed for by Berry on 11.08.15. We do not have a Berry. Called Mr & Mrs Sleep they confirmed they have not received the drawer and they do not know anyone by the name of Berry either. So, messaged Swift back advising it has not been received, cannot view the tracking no. provided and could they confirm the address it was sent to.
Show
Karen Watson (Inactive)
added a comment - - edited Swift advise the part was delivered and signed for by Berry on 11.08.15. We do not have a Berry. Called Mr & Mrs Sleep they confirmed they have not received the drawer and they do not know anyone by the name of Berry either. So, messaged Swift back advising it has not been received, cannot view the tracking no. provided and could they confirm the address it was sent to.
| Attachment | Delivery advice.jpg [ 100563 ] |
| Park_Company | Mr & Mrs Slee | Mr & Mrs Sleep |
| Park_Postcode | PL15 8PP | |
| Park_Phone | 01579 371179 | |
| Park_Code | slee01 | |
| Park_Key_Account | No | |
| Park_Address2 | St Clether | |
| Park_City | LAUNCESTON | |
| Park_Address | The Lodge, High Lanes |
| Attachment | POD.jpg [ 100594 ] |
| Attachment | Delivery issue.jpg [ 100595 ] |
Finally managed to get into right TNT tracker and it shows part was delivered to a destination called Egloshayle, this is in 57 miles away in Cornwall and nowhere near Winkleigh. Advised Swift and asked them to please send another to us.
Show
Karen Watson (Inactive)
added a comment - Finally managed to get into right TNT tracker and it shows part was delivered to a destination called Egloshayle, this is in 57 miles away in Cornwall and nowhere near Winkleigh. Advised Swift and asked them to please send another to us.
100% credit note received and notification received that new order has been raised for missing part. Fwdd notification to Ellie.
Show
Karen Watson (Inactive)
added a comment - - edited 100% credit note received and notification received that new order has been raised for missing part. Fwdd notification to Ellie.
| Attachment | Swift Credit note.jpg [ 100746 ] |
Received invoice from Swift - this has been credited as it was the wrong part - I will complete claim on sage and adjust stock
Show
Ellie W (Inactive)
added a comment - Received invoice from Swift - this has been credited as it was the wrong part - I will complete claim on sage and adjust stock
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Karen Watson [ karenw ] | Claire Folland [ claire ] |
| Plot |
replacement drawer arrived on swift delivery, issued delivery ticket
Show
Claire Folland
added a comment - replacement drawer arrived on swift delivery, issued delivery ticket
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
delivered by Keith
Show
Adrienne Barwell (Inactive)
added a comment - delivered by Keith
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | SKM_C224e15100908280.pdf [ 103102 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1d 23h 21m | 1 | Karen Watson (Inactive) | 22/Apr/15 11:04 AM | |||||
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6d 1h 31m | 1 | Adrienne Barwell (Inactive) | 28/Apr/15 12:36 PM | |||||
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63d 22h 26m | 1 | Karen Watson (Inactive) | 01/Jul/15 11:02 AM | |||||
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1d 2h 20m | 1 | Karen Watson (Inactive) | 02/Jul/15 1:23 PM | |||||
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1s | 1 | Karen Watson (Inactive) | 02/Jul/15 1:23 PM | |||||
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2s | 1 | Karen Watson (Inactive) | 02/Jul/15 1:23 PM | |||||
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1s | 1 | Karen Watson (Inactive) | 02/Jul/15 1:23 PM | |||||
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3s | 1 | Karen Watson (Inactive) | 02/Jul/15 1:23 PM | |||||
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95d 22h 8m | 1 | Claire Folland | 06/Oct/15 11:31 AM | |||||
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16m 4s | 1 | Claire Folland | 06/Oct/15 11:47 AM | |||||
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1d 3h 54m | 1 | Adrienne Barwell (Inactive) | 07/Oct/15 3:41 PM | |||||
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1d 19h 40m | 1 | Adrienne Barwell (Inactive) | 09/Oct/15 11:22 AM | |||||
|
19s | 1 | Adrienne Barwell (Inactive) | 09/Oct/15 11:22 AM | |||||
|
3724d 20h 43m | 1 | 20/Dec/25 7:06 AM | ||||||
|
7s | 2 | 20/Dec/25 7:06 AM |
Submitted to Swift.