Details
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Type:
Missing items (4 weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Park_Company:Ladram Bay Holiday Centre
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Park_Code:LADR01
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Park_Postcode:EX9 7BX
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Park_Email:info@ladrambay.co.uk
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Park_Phone:01395 568761
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Plot:..
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ID Number:SBH003902
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Order No:cc-118255 glen dimplex as of 06.10.14
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Model:Swift Soleil
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Stock_Number:29399
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Serial:13367h
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Size:35x12
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Status Colour:
Complete
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PER:SBH001199
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Additional Contact Details:Gary
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Park:Ladram Bay Holiday centre
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Postcode:EX9 7BX
Activity
| Field | Original Value | New Value |
|---|---|---|
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key |
|
|
| Workflow | Manufacturers ver 2.0 [ 110316 ] | Pre-Owned Ver 2.0 [ 110317 ] |
| Status | Open [ 1 ] | Awaiting Quote [ 10006 ] |
| Manufacturer | swift | |
| Customer Code | Ladr01 |
| Contact Details | Gary | |
| PER | SBH001199 |
| Attachment | 28.07.14 Swift PER.jpg [ 67869 ] |
Once we get the part number back we can then order this and charge to the stock number
Show
Lorraine Pryor (Inactive)
added a comment - Once we get the part number back we can then order this and charge to the stock number
| Attachment | screenshot-1.jpg [ 67875 ] |
| Attachment | 30.07.14 email re part from Swift.jpg [ 68093 ] |
Swift have replied to say " We would advise you to go direct to Glen Dimplex".
I have forwarded this e-mail to Rea as Swift as this van is new 2014 so I'm surprised that they have replied with this answer .
Now waiting to hear back from her to see what she has to say.
I have forwarded this e-mail to Rea as Swift as this van is new 2014 so I'm surprised that they have replied with this answer .
Now waiting to hear back from her to see what she has to say.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have replied to say " We would advise you to go direct to Glen Dimplex".
I have forwarded this e-mail to Rea as Swift as this van is new 2014 so I'm surprised that they have replied with this answer .
Now waiting to hear back from her to see what she has to say.
| Attachment | 30.07.14.jpg [ 68239 ] |
Rea has come back to say "
We no longer use Glen Dimplex so ask all dealers to go direct for spares."
So we will have to go direct to them.
I have dropped Gary at the park an e-mail asking for the make/ model of the oven and how many knobs etc are missing so that we can them go to Glen dimplex to see if they can supply them for us.
We no longer use Glen Dimplex so ask all dealers to go direct for spares."
So we will have to go direct to them.
I have dropped Gary at the park an e-mail asking for the make/ model of the oven and how many knobs etc are missing so that we can them go to Glen dimplex to see if they can supply them for us.
Show
Lorraine Pryor (Inactive)
added a comment - Rea has come back to say "
We no longer use Glen Dimplex so ask all dealers to go direct for spares."
So we will have to go direct to them.
I have dropped Gary at the park an e-mail asking for the make/ model of the oven and how many knobs etc are missing so that we can them go to Glen dimplex to see if they can supply them for us.
Gary still has replied with the information, So I have sent him another e-mail today asking for the information so I can see if I can get any replacement knobs.
waiting to hear back from park
waiting to hear back from park
Show
Lorraine Pryor (Inactive)
added a comment - Gary still has replied with the information, So I have sent him another e-mail today asking for the information so I can see if I can get any replacement knobs.
waiting to hear back from park
Gary has just called me to say that he thinks this is the van on their show ground so he will go and get me the information and photos so then I can see if I'm able to get these.
Show
Lorraine Pryor (Inactive)
added a comment - Gary has just called me to say that he thinks this is the van on their show ground so he will go and get me the information and photos so then I can see if I'm able to get these.
| Attachment | 29.09.14.jpg [ 73862 ] |
I have emailed Glen dimplex to see if they can help us with these missing parts?
Now waiting for a reply.
Now waiting for a reply.
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed Glen dimplex to see if they can help us with these missing parts?
Now waiting for a reply.
| Attachment | 01.10.14.jpg [ 74161 ] |
I have received an email back from Eddie At Glen dimplex to say
"Thanks for the product information
I have ordered a cooker control know and burner cap to be delivered direct to you within the next 5 days
Our service reference is cc-118255.
Once the parts come in I can them pop them in the post to gary
"Thanks for the product information
I have ordered a cooker control know and burner cap to be delivered direct to you within the next 5 days
Our service reference is cc-118255.
Once the parts come in I can them pop them in the post to gary
Show
Lorraine Pryor (Inactive)
added a comment - I have received an email back from Eddie At Glen dimplex to say
"Thanks for the product information
I have ordered a cooker control know and burner cap to be delivered direct to you within the next 5 days
Our service reference is cc-118255.
Once the parts come in I can them pop them in the post to gary
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Glen Dimplex |
| Order No | cc-118255 glen dimplex as of 06.10.14 |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Park_Company | Ladram Bay Holiday Centre (278) |
| Park_Key_Account | true | |
| Park_Postcode | EX9 7BX | |
| Park_Phone | (01395) 568 761 | |
| Park_Code | LADR01 | |
| Park_Address2 | Otterton | |
| Park_City | Nr Budleigh Salterton |
| Workflow | Pre-Owned Ver 2.0 [ 110317 ] | Pre-Owned Ver 2.5 [ 113223 ] |
| Priority | High [ 23 ] | Over 8 Weeks [ 25 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Part rec today from Glen Diplem I will send out to gary today in post and drop him an email to update him
Show
Lorraine Pryor (Inactive)
added a comment - Part rec today from Glen Diplem I will send out to gary today in post and drop him an email to update him
| Status | Resolved [ 5 ] | Complete [ 6 ] |
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| Park_Key_Account | Yes |
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| Park_Key_Account | NoYes | Yes |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1m 1s | 1 | Lorraine Pryor (Inactive) | 28/Jul/14 2:30 PM | |||||
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69d 21h 17m | 1 | Lorraine Pryor (Inactive) | 06/Oct/14 11:48 AM | |||||
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48s | 1 | Lorraine Pryor (Inactive) | 06/Oct/14 11:48 AM | |||||
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3s | 1 | Lorraine Pryor (Inactive) | 06/Oct/14 11:48 AM | |||||
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7d 1h 6m | 1 | Lorraine Pryor (Inactive) | 13/Oct/14 12:55 PM | |||||
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49m 20s | 1 | Lorraine Pryor (Inactive) | 13/Oct/14 1:45 PM | |||||
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35s | 1 | Lorraine Pryor (Inactive) | 13/Oct/14 1:45 PM |
I have had to submit a Parts enquiry into Swift as they don't show these parts on Swift.
Per SBH001199