Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Trelay Holiday Park - Hideaway Holiday Park Ltd
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Park_Code:TREL01
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Park_Postcode:PL13 2JX
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Park_Contact:W J Doidge
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Park_Email:stay@trelay.co.uk
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Park_Phone:01503 220900
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Plot:62
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Model:Hartfield
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Serial:1760159
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Size:36x12
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Status Colour:
Awaiting Quote
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Additional Contact Details:Mrs Freeman- 07951 749690
1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | W J Doidge | |
| Park_Postcode | PL13 2JX | |
| Park_Email | stay@trelay.co.uk | |
| Park_Phone | 01503 220900 | |
| Park_Code | TREL01 | |
| Park_Key_Account | No | |
| Park_Address2 | Pelynt By Looe | |
| Park_City | Looe | |
| Park_Address | Trelay Farmpark |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Hide
Debbie Bartlett (Inactive)
added a comment -
Permalink
Claim submitted to ABI.
Show
Debbie Bartlett (Inactive)
added a comment - Claim submitted to ABI.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Claim ack by abi. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Claim ack by abi. Screen shot attached.
| Attachment | screenshot-1.png [ 118202 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
Mrs Freeman called to ask for a progress update regarding the outstanding issues, she advised that ABI came out about a month ago, but they haven't heard anything since. (they said they needed parts)
I have advised Mrs Freeman that we would give ABI a chase and then ring her back with an update
Mrs Freeman 07951749690
I have advised Mrs Freeman that we would give ABI a chase and then ring her back with an update
Mrs Freeman 07951749690
Show
Adrienne Barwell (Inactive)
added a comment - Mrs Freeman called to ask for a progress update regarding the outstanding issues, she advised that ABI came out about a month ago, but they haven't heard anything since. (they said they needed parts)
I have advised Mrs Freeman that we would give ABI a chase and then ring her back with an update
Mrs Freeman 07951749690
I have resubmitted this calim as the issue is still outstanding and the shower is now falling apart.
Show
Debbie Bartlett (Inactive)
added a comment - I have resubmitted this calim as the issue is still outstanding and the shower is now falling apart.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
Spoken to Lisa at ABi and she has asked that we re-submit this and they will send an engineer out to this, I will do this today and update Mrs Freeman
Show
Lorraine Pryor (Inactive)
added a comment - Spoken to Lisa at ABi and she has asked that we re-submit this and they will send an engineer out to this, I will do this today and update Mrs Freeman
spoken to Charleen who will kindly submit these into ABI for me as Urgent.
Show
Lorraine Pryor (Inactive)
added a comment - spoken to Charleen who will kindly submit these into ABI for me as Urgent.
| Additional Contact Details | Mrs Freeman- 07951 749690 |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Attachment | screenshot-2.png [ 127144 ] |
Mrs Freeman phoned wanting an update on this one, she advised she spoke to Lorraine last week, she has also emailed Photo's over, phoned ABI and spoke to Helen, Helen has advised this has been rejected as van out of warranty, date of sale 17-6-15
Spoke to Ade, she thinks we will have to sort this as we can not leave a customer without a shower, phoned Matt, he is in the van at the moment, he will take photo's and email them over
Spoke to Ade, she thinks we will have to sort this as we can not leave a customer without a shower, phoned Matt, he is in the van at the moment, he will take photo's and email them over
Show
Claire Folland
added a comment - Mrs Freeman phoned wanting an update on this one, she advised she spoke to Lorraine last week, she has also emailed Photo's over, phoned ABI and spoke to Helen, Helen has advised this has been rejected as van out of warranty, date of sale 17-6-15
Spoke to Ade, she thinks we will have to sort this as we can not leave a customer without a shower, phoned Matt, he is in the van at the moment, he will take photo's and email them over
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
Found replacement riser rail and brackets in stock, issued worksheet
Show
Claire Folland
added a comment - Found replacement riser rail and brackets in stock, issued worksheet
| Attachment | IMG_0668.JPG [ 127511 ] | |
| Attachment | IMG_0669.JPG [ 127512 ] | |
| Attachment | IMG_0670.JPG [ 127513 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
I have asked ABI to attend, as there are still quite allot of issues with this van. They have ack this.screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - I have asked ABI to attend, as there are still quite allot of issues with this van. They have ack this.screen shot attached.
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Assignee | Claire Folland [ claire ] | Debbie Bartlett [ debbieb ] |
| Attachment | screenshot-3.png [ 128565 ] |
ABI have advised that the parts required are on order. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - ABI have advised that the parts required are on order. Screen shot attached.
Worksheet has been returned and the job has been completed. Screenshot attached.
Show
Charleen Sibley
added a comment - Worksheet has been returned and the job has been completed. Screenshot attached.
| Attachment | screenshot-4.png [ 130626 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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5m 43s | 1 | debbieb | 09/May/16 11:17 AM | |||||
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87d 2h 8m | 1 | debbieb | 11/Aug/16 1:59 PM | |||||
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23d 38m | 1 | charleen sibley | 03/Sep/16 2:38 PM | |||||
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9d 9m | 2 | Claire Folland | 05/Sep/16 2:14 PM | |||||
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3s | 1 | Claire Folland | 05/Sep/16 2:14 PM | |||||
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2d 23h 16m | 1 | Claire Folland | 08/Sep/16 1:31 PM | |||||
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5s | 2 | Claire Folland | 08/Sep/16 1:31 PM | |||||
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3s | 1 | Claire Folland | 08/Sep/16 1:32 PM | |||||
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1s | 1 | Claire Folland | 08/Sep/16 1:32 PM | |||||
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3s | 1 | Claire Folland | 08/Sep/16 1:32 PM | |||||
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2s | 1 | Claire Folland | 08/Sep/16 1:32 PM | |||||
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3s | 1 | Claire Folland | 08/Sep/16 1:32 PM | |||||
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6d 1h 55m | 2 | debbieb | 14/Sep/16 3:28 PM | |||||
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32d 20h 51m | 2 | charleen sibley | 17/Oct/16 12:19 PM | |||||
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8s | 1 | charleen sibley | 17/Oct/16 12:19 PM | |||||
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3313d 17h 39m | 1 | 13/Nov/25 4:58 AM | ||||||
|
1m 45s | 2 | 13/Nov/25 4:59 AM |
