Details
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Type:
Dining Furniture (8 Weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Park_Company:Durdle Door Caravan Park
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Park_Code:DURD01
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Park_Postcode:BH20 5PU
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Park_Contact:Janine Hocking
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Park_Email:Janine.Hocking@lulworth.com
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Park_Phone:01929400200
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Plot:..
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Model:Bordeaux
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Stock_Number:28102
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Serial:10443h
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Size:35x12x2
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Status Colour:
Complete
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Park:Durdle Door
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Postcode:BH20 5PU
Activity
Hide
Ellie W (Inactive)
added a comment -
Permalink
Submitted into Swift
Show
Ellie W (Inactive)
added a comment - Submitted into Swift
| Field | Original Value | New Value |
|---|---|---|
| Attachment | 19.8.14.jpg [ 70232 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Swift have rejected this claim because the van is out of warranty
Show
Ellie W (Inactive)
added a comment - Swift have rejected this claim because the van is out of warranty
| Attachment | 20.8.14.jpg [ 70408 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
have emailed Carol asking for some photos
Show
Claire Folland
added a comment - have emailed Carol asking for some photos
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key |
|
|
| Workflow | Manufacturers ver 2.0 [ 111335 ] | Pre-Owned Ver 2.0 [ 111613 ] |
| Category | Undecided [ 10040 ] | |
| Customer Code | durd01 | |
| Times Scheduled | 0 | |
| Hire_or_Retail | Retail [ 10251 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Assignee | CCare Temp [ temp ] | Claire Folland [ claire ] |
| Attachment | 16.9.14.jpg [ 72450 ] |
| Attachment | 16.9.14.jpg [ 72451 ] |
emailed Carol asking if these chairs can be repaired
Show
Claire Folland
added a comment - emailed Carol asking if these chairs can be repaired
| Workflow | Pre-Owned Ver 2.0 [ 111613 ] | Pre-Owned Ver 2.5 [ 113303 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Park_Company | Not defined | Durdle Door Caravan Park (174) |
| Park_Postcode | BH20 5PU | |
| Park_Phone | 1929400200 | |
| Park_Code | DURD01 | |
| Park_Address2 | Lulworth Cove | |
| Park_City | Wareham |
| Attachment | screenshot-1.jpg [ 76656 ] |
Claire to source 4x chairs, but not from Swift, we think that they might go for the faux leather brown chairs. We have found some on the internet £54.99 inc VAT
Claire to check with Jane where she buys them for the workshop
Claire to check with Jane where she buys them for the workshop
Show
Adrienne Barwell (Inactive)
added a comment - Claire to source 4x chairs, but not from Swift, we think that they might go for the faux leather brown chairs. We have found some on the internet £54.99 inc VAT
Claire to check with Jane where she buys them for the workshop
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
emailed chris at the park asking for the customer contact details
Show
Claire Folland
added a comment - emailed chris at the park asking for the customer contact details
| Attachment | 11.11.14.jpg [ 77445 ] |
spoke to Mrs Butler, she is more then happy for a different type of chair, she needs it be quite sturdy as he mother is in her 80s and holds onto the chair to move around, advised i would email some pictures over to her
irene.butler@sky.com
irene.butler@sky.com
Show
Claire Folland
added a comment - spoke to Mrs Butler, she is more then happy for a different type of chair, she needs it be quite sturdy as he mother is in her 80s and holds onto the chair to move around, advised i would email some pictures over to her
irene.butler@sky.com
spoke to Jane, she has purchased a leather chair from Oak furniture King, will email details to customer
Show
Claire Folland
added a comment - spoke to Jane, she has purchased a leather chair from Oak furniture King, will email details to customer
| Attachment | Doc1 chair.docx [ 77941 ] |
emailed customer details of a leather chair from Oak Furniture king
Show
Claire Folland
added a comment - emailed customer details of a leather chair from Oak Furniture king
Mrs Butler has emailed me to ask is the seat to the floor a standard height as she thinks they look a bit low, her mum is 90 so she needs a chair which she can use
Show
Claire Folland
added a comment - Mrs Butler has emailed me to ask is the seat to the floor a standard height as she thinks they look a bit low, her mum is 90 so she needs a chair which she can use
Emailed Mrs Bulter advising the seat to floor height seems to be similar to what she has, all the other measurements are slightly bigger
Show
Claire Folland
added a comment - Emailed Mrs Bulter advising the seat to floor height seems to be similar to what she has, all the other measurements are slightly bigger
| Attachment | screenshot-2.jpg [ 80768 ] |
Customer has emailed today to advise she is sorry for the delay in getting back to me, she would like me to go ahead and order the chairs, will order chairs
Show
Claire Folland
added a comment - Customer has emailed today to advise she is sorry for the delay in getting back to me, she would like me to go ahead and order the chairs, will order chairs
| Attachment | sage po no .jpg [ 80780 ] |
I have placed these chair on order for claire as I was order 4 also
p/ o no as9076/5035
p/ o no as9076/5035
Show
Lorraine Pryor (Inactive)
added a comment - I have placed these chair on order for claire as I was order 4 also
p/ o no as9076/5035
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
I have attached a copy of the vat invoice on jira, I will pass to accounts
Show
Lorraine Pryor (Inactive)
added a comment - I have attached a copy of the vat invoice on jira, I will pass to accounts
| Attachment | 07.01.15 vat invoice GW-659 & GW379.pdf [ 80873 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 12/Jan/15 10:22 AM |
replacement chairs are now in stock, have issued a worksheet, updated customer
Show
Claire Folland
added a comment - - edited replacement chairs are now in stock, have issued a worksheet, updated customer
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
This is over 12 weeks so I have moved it to managers escalations
Show
Adrienne Barwell (Inactive)
added a comment - - edited This is over 12 weeks so I have moved it to managers escalations
| Priority | Over 8 Weeks [ 25 ] | Manager escalations [ 10000 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Reporter | Ellie W [ temp ] | Claire Folland [ claire ] |
| Work Scheduled | 23/Jan/15 |
Keith to drop of the chairs on Friday 22nd
Show
Adrienne Barwell (Inactive)
added a comment - Keith to drop of the chairs on Friday 22nd
comp by Keith
paperwork passed to Claire
paperwork passed to Claire
Show
Adrienne Barwell (Inactive)
added a comment - comp by Keith
paperwork passed to Claire
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF26012015_00000.jpg [ 82417 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Address |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Email |
made changes -
| Park_Address |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | no | No |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 35s | 1 | temp | 19/Aug/14 3:30 PM | |||||
|
22h 45m | 1 | temp | 20/Aug/14 2:15 PM | |||||
|
3s | 1 | temp | 20/Aug/14 2:15 PM | |||||
|
6d 21h 3m | 1 | Claire Folland | 27/Aug/14 11:18 AM | |||||
|
1s | 1 | Claire Folland | 27/Aug/14 11:18 AM | |||||
|
131d 23h 2m | 1 | Claire Folland | 06/Jan/15 9:20 AM | |||||
|
3s | 1 | Claire Folland | 06/Jan/15 9:20 AM | |||||
|
1s | 1 | Claire Folland | 06/Jan/15 9:20 AM | |||||
|
2s | 1 | Claire Folland | 06/Jan/15 9:20 AM | |||||
|
6d 1h 2m | 1 | Claire Folland | 12/Jan/15 10:23 AM | |||||
|
21s | 1 | Claire Folland | 12/Jan/15 10:23 AM | |||||
|
3h 9m | 1 | Adrienne Barwell (Inactive) | 12/Jan/15 1:32 PM | |||||
|
13d 20h 12m | 1 | Adrienne Barwell (Inactive) | 26/Jan/15 9:45 AM | |||||
|
20m 24s | 1 | Claire Folland | 26/Jan/15 10:05 AM |
