Details
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Type:
Upholstery (8 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Park_Company:Not defined
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Make:ABI
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Model:Connoisseur
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Stock_Number:26159
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Serial:1460099
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Status Colour:
Complete
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Parts to be Returned:no
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Customer Code:bosc01
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Park:Boscrege
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Postcode:TR13 9TG
Description
master bedroom curtains x 1pr
headboard x 2
pelmet x 1
scatter cushions x 2
headboard x 2
pelmet x 1
scatter cushions x 2
Issue Links
- Same Van
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GW-2
Darren has asked me to get a quote and order for curtains etc in AMBLESIDE 2013 COLOURS
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- Complete
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Activity
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Linda Trunkfield (Inactive)
added a comment -
Permalink
Dan is sending me a new quote today.
Show
Linda Trunkfield (Inactive)
added a comment - Dan is sending me a new quote today.
| Field | Original Value | New Value |
|---|---|---|
| Summary | Darren has asked me to get a quote and order for curtains etc | Darren has asked me to get a quote and order for curtains etc in AMBLESIDE 2013 COLOURS |
Dan has now sent me an e-mail advising that they do not use the same supplier anymore for the curtains, he has asked for the sizes of the curtains, I have e-mailed back asking if he can get the sizes from the original quote 8415,
This has been dragging on since October last year where it seems there has been a break down in communications between sales and customer care. I took a call from the customer and have been asked to order the parts, so I do not really want to have to go back to the customer after all this time and ask her for measurements.
This has been dragging on since October last year where it seems there has been a break down in communications between sales and customer care. I took a call from the customer and have been asked to order the parts, so I do not really want to have to go back to the customer after all this time and ask her for measurements.
Show
Linda Trunkfield (Inactive)
added a comment - Dan has now sent me an e-mail advising that they do not use the same supplier anymore for the curtains, he has asked for the sizes of the curtains, I have e-mailed back asking if he can get the sizes from the original quote 8415,
This has been dragging on since October last year where it seems there has been a break down in communications between sales and customer care. I took a call from the customer and have been asked to order the parts, so I do not really want to have to go back to the customer after all this time and ask her for measurements.
| Attachment | screenshot-1.jpg [ 46768 ] |
| Attachment | screenshot-2.jpg [ 46770 ] |
| Attachment | Mrs Walker Boscrege all e-mails.pdf [ 46774 ] |
I have attached in a file all the correspondence from Darren to the customer and from me to Dan at ABI
Show
Linda Trunkfield (Inactive)
added a comment - I have attached in a file all the correspondence from Darren to the customer and from me to Dan at ABI
Mrs Walker called today she is going to get me the measurements and call me Monday
Show
Linda Trunkfield (Inactive)
added a comment - Mrs Walker called today she is going to get me the measurements and call me Monday
Mrs Walker called and spoke to Lorraine below is the measurements she has given us: 01736 601345
Window size 42" wide x 64" height
Each curtain is 36" x 77" x 2
Pelmet 63" long x 5 1/4" deep.
I have e-mailed Dan asking him to get the items on order asap.
Window size 42" wide x 64" height
Each curtain is 36" x 77" x 2
Pelmet 63" long x 5 1/4" deep.
I have e-mailed Dan asking him to get the items on order asap.
Show
Linda Trunkfield (Inactive)
added a comment - - edited Mrs Walker called and spoke to Lorraine below is the measurements she has given us: 01736 601345
Window size 42" wide x 64" height
Each curtain is 36" x 77" x 2
Pelmet 63" long x 5 1/4" deep.
I have e-mailed Dan asking him to get the items on order asap.
| Attachment | screenshot-3.jpg [ 47478 ] |
I have the quote but Darren has said that the park don't want us to do anything as the customer could be leaving the park. Darren will let me know if or when he wants me to do order in the future.
Show
Linda Trunkfield (Inactive)
added a comment - I have the quote but Darren has said that the park don't want us to do anything as the customer could be leaving the park. Darren will let me know if or when he wants me to do order in the future.
| Attachment | screenshot-4.jpg [ 49223 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Mrs Walker called wanting to know what is happening with her curtains, she has not heard from Linda for a while, advised Linda was on holiday but i would speak to Darren and give her a call back.
Spoke to Darren, he does not think the park want him to do anything to help this customer, he will email the park to get a response from them in writing and will let me know.
Called Mrs Walker back.
Spoke to Darren, he does not think the park want him to do anything to help this customer, he will email the park to get a response from them in writing and will let me know.
Called Mrs Walker back.
Show
Claire Folland
added a comment - Mrs Walker called wanting to know what is happening with her curtains, she has not heard from Linda for a while, advised Linda was on holiday but i would speak to Darren and give her a call back.
Spoke to Darren, he does not think the park want him to do anything to help this customer, he will email the park to get a response from them in writing and will let me know.
Called Mrs Walker back.
Received a phone call from Mrs Walker, she advised that she phoned last week and is still waiting for a response regarding her curtains, she has now been waiting for 12 months for them. Mrs Walker advised that she had been expecting a phone call from Darren. I have taken her number and advised that we will give her a call back 01736 601345
Show
Adrienne Barwell (Inactive)
added a comment - Received a phone call from Mrs Walker, she advised that she phoned last week and is still waiting for a response regarding her curtains, she has now been waiting for 12 months for them. Mrs Walker advised that she had been expecting a phone call from Darren. I have taken her number and advised that we will give her a call back 01736 601345
| Attachment | screenshot-5.jpg [ 51638 ] |
Darren has advised that he has spoken with the site and they have confirmed that we should go ahead and order the curtains. I have forwarded the message to Linda and asked her to order these as a priority and ring the customer back
Show
Adrienne Barwell (Inactive)
added a comment - Darren has advised that he has spoken with the site and they have confirmed that we should go ahead and order the curtains. I have forwarded the message to Linda and asked her to order these as a priority and ring the customer back
I have spoken to Dan who is going to requote for the curtains pelmet and headboard, once I have received this (today) I will sned the order over to him for delivery asap.
Show
Linda Trunkfield (Inactive)
added a comment - I have spoken to Dan who is going to requote for the curtains pelmet and headboard, once I have received this (today) I will sned the order over to him for delivery asap.
| Workflow | Pre-Owned [ 80646 ] | Pre-Owned Ver 2.0 [ 100649 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100649 ] | Pre-Owned Ver 2.5 [ 114330 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
62d 4h 35m | 1 | Linda Trunkfield (Inactive) | 01/Oct/13 4:37 PM | |||||
|
3s | 1 | Linda Trunkfield (Inactive) | 01/Oct/13 4:37 PM | |||||
|
5s | 1 | Linda Trunkfield (Inactive) | 01/Oct/13 4:37 PM | |||||
|
3s | 1 | Linda Trunkfield (Inactive) | 01/Oct/13 4:37 PM |
