Details
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Type:
Floor (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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Plot:83
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Order No:AS8207/5035
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Make:abi
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Model:Roselle
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Serial:1330828
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Size:36x12
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Status Colour:
Awaiting Quote
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Customer Code:MERR01
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Park:merrybee
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Postcode:TA8 2RD
Description
The customer was told he could have a three year extended warranty but was never issued with a booklet or any documentation ( Dougie told me he had the extended warranty and also that he had never issued a booklet)- Dougie has called and advised that the customer has reported that the exterior door handles have corroded.
We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015
We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015
Activity
| Field | Original Value | New Value |
|---|---|---|
| Description |
The customer was told he could have a three year extended warranty but was never issued with a booklet or any documentation ( Dougie told me he had the extended warranty and also that he had never issued a booklet)- Dougie has called and advised that the customer is complaining about a creaking floor again he did not tell me which floor but as it has been reported twice that it is the lounge floor I will assume that it is the lounge again. We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015 |
The customer was told he could have a three year extended warranty but was never issued with a booklet or any documentation ( Dougie told me he had the extended warranty and also that he had never issued a booklet)- Dougie has called and advised that the customer has reported that the exterior door handles have corroded. We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015 |
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Linda Trunkfield (Inactive)
added a comment - - edited
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I have e-mailed Dan asking him to place the handles on order, not sure if he will do this without sending me a quote first but I have given him an order number.
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Linda Trunkfield (Inactive)
added a comment - - edited I have e-mailed Dan asking him to place the handles on order, not sure if he will do this without sending me a quote first but I have given him an order number.
| Attachment | screenshot-1.jpg [ 46426 ] |
| Order No | AS8207/5035 |
| Attachment | screenshot-2.jpg [ 46430 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
emailed Dan for an update
Show
Claire Folland
added a comment - emailed Dan for an update
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 01/Aug/12 4:52 PM | 10/Sep/13 4:52 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
recieved replacement handles, issued worksheet
Show
Claire Folland
added a comment - recieved replacement handles, issued worksheet
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 19/Sep/13 |
| Attachment | screenshot-3.jpg [ 48545 ] |
| Attachment | CCF23092013_00014.jpg [ 48922 ] |
Keith says that the handles are wrong - Linda to ring him and find out what is required
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Adrienne Barwell (Inactive)
added a comment - Keith says that the handles are wrong - Linda to ring him and find out what is required
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
one handle was received black and one white, we gave keith another white handle but he said that it was not good as it did not have the thread in it, I have spoken to Dan and said that the customer will not except the black handle - Dan said to e-mail him and he will see what he can do - I have e-mailed Dan today,
Show
Linda Trunkfield (Inactive)
added a comment - - edited one handle was received black and one white, we gave keith another white handle but he said that it was not good as it did not have the thread in it, I have spoken to Dan and said that the customer will not except the black handle - Dan said to e-mail him and he will see what he can do - I have e-mailed Dan today,
| Attachment | screenshot-4.jpg [ 49056 ] |
I have spoken to Dan and he said that this is how they come now but he did ask the supplier to send us another white handle, I explained that I have not received it and Dan said he would talk to the supplier and find out where they sent it and if they did not send one he would make sure they do.
Show
Linda Trunkfield (Inactive)
added a comment - I have spoken to Dan and he said that this is how they come now but he did ask the supplier to send us another white handle, I explained that I have not received it and Dan said he would talk to the supplier and find out where they sent it and if they did not send one he would make sure they do.
Worksheet in the file waiting for the part to be received
Show
Linda Trunkfield (Inactive)
added a comment - Worksheet in the file waiting for the part to be received
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 10/Sep/13 4:52 PM | 24/Oct/13 3:57 PM |
we have now received the part - d/n 21386
Show
Linda Trunkfield (Inactive)
added a comment - we have now received the part - d/n 21386
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 19/Sep/13 | 01/Nov/13 |
complete by Keith
Show
Adrienne Barwell (Inactive)
added a comment - complete by Keith
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF05112013_00002.jpg [ 50511 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Pre-Owned [ 84133 ] | Pre-Owned Ver 2.0 [ 100699 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100699 ] | Pre-Owned Ver 2.5 [ 114354 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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41m 25s | 1 | Linda Trunkfield (Inactive) | 24/Jul/13 4:44 PM | |||||
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1h 36m | 1 | Claire Folland | 10/Sep/13 1:05 PM | |||||
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3d 3h 9m | 1 | Adrienne Barwell (Inactive) | 13/Sep/13 4:15 PM | |||||
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2m 40s | 1 | Adrienne Barwell (Inactive) | 23/Sep/13 11:17 AM | |||||
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24d 5h 27m | 1 | Linda Trunkfield (Inactive) | 17/Oct/13 4:45 PM | |||||
|
20s | 2 | Linda Trunkfield (Inactive) | 17/Oct/13 4:45 PM | |||||
|
10s | 2 | Linda Trunkfield (Inactive) | 17/Oct/13 4:45 PM | |||||
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54d 16h 56m | 2 | Linda Trunkfield (Inactive) | 24/Oct/13 2:58 PM | |||||
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4d 23h 33m | 1 | Adrienne Barwell (Inactive) | 29/Oct/13 1:31 PM | |||||
|
16d 16h 3m | 2 | Adrienne Barwell (Inactive) | 05/Nov/13 10:34 AM | |||||
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14s | 1 | Adrienne Barwell (Inactive) | 05/Nov/13 10:35 AM | |||||
|
4222d 6h 26m | 1 | 28/May/25 6:02 PM | ||||||
|
18s | 1 | 28/May/25 6:02 PM | ||||||
|
12s | 1 | 28/May/25 6:02 PM |
