Details
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Type:
Floor (8 Weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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Plot:83
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Order No:AS8207/5035
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Make:abi
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Model:Roselle
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Serial:1330828
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Size:36x12
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Status Colour:
Awaiting Quote
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Customer Code:MERR01
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Park:merrybee
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Postcode:TA8 2RD
Description
The customer was told he could have a three year extended warranty but was never issued with a booklet or any documentation ( Dougie told me he had the extended warranty and also that he had never issued a booklet)- Dougie has called and advised that the customer has reported that the exterior door handles have corroded.
We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015
We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015
Activity
| Field | Original Value | New Value |
|---|---|---|
| Description |
The customer was told he could have a three year extended warranty but was never issued with a booklet or any documentation ( Dougie told me he had the extended warranty and also that he had never issued a booklet)- Dougie has called and advised that the customer is complaining about a creaking floor again he did not tell me which floor but as it has been reported twice that it is the lounge floor I will assume that it is the lounge again. We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015 |
The customer was told he could have a three year extended warranty but was never issued with a booklet or any documentation ( Dougie told me he had the extended warranty and also that he had never issued a booklet)- Dougie has called and advised that the customer has reported that the exterior door handles have corroded. We will have to go out as goodwill and complete the repair as the customer has the warranty until 2015 |
| Attachment | screenshot-1.jpg [ 46426 ] |
| Order No | AS8207/5035 |
| Attachment | screenshot-2.jpg [ 46430 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 01/Aug/12 4:52 PM | 10/Sep/13 4:52 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 19/Sep/13 |
| Attachment | screenshot-3.jpg [ 48545 ] |
| Attachment | CCF23092013_00014.jpg [ 48922 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
| Attachment | screenshot-4.jpg [ 49056 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Parts in | 10/Sep/13 4:52 PM | 24/Oct/13 3:57 PM |
| Status | Parts Recieved [ 10003 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 19/Sep/13 | 01/Nov/13 |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | CCF05112013_00002.jpg [ 50511 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Pre-Owned [ 84133 ] | Pre-Owned Ver 2.0 [ 100699 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100699 ] | Pre-Owned Ver 2.5 [ 114354 ] |
made changes -
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |