Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Park_Company:Not defined
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Plot:none given
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ID Number:This is being put on order by ABI rep Tim-- see screen shots
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Make:ABI
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Model:Oakley
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Stock_Number:29495
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Serial:1730003
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Size:36 x 10 x 3
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Status Colour:
Complete
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Part Number:n/a
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Customer Code:appu01
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Park:Appuldurcombe Garden Holidays
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Postcode:po38 3ep
Issue Links
- Same Van
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PREOW-402
Two round stools missing from the lounge table " DUPLICATE""
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- Complete
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Activity
| Make | ABI |
| Attachment | screenshot-6.jpg [ 50463 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| ID Number | This is being put on order by ABI rep Tim-- see screen shots |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
There shouldn't be any charge for these items as Matt has arranged with Tim at ABI to sort this missing items out.
Show
Lorraine Pryor (Inactive)
added a comment - There shouldn't be any charge for these items as Matt has arranged with Tim at ABI to sort this missing items out.
I have just had the site owner on the phone " very rude to me re these issue" He said he wants these put in the new van that he has ordered..
I've explained that it doesn't work like that, the stool are made by an outside company and they will then send the stools to the site, so I can just tell ABI to put the stool in the van that is being made...
He then said that he is just trying to save them money.
I've explained that it doesn't work like that, the stool are made by an outside company and they will then send the stools to the site, so I can just tell ABI to put the stool in the van that is being made...
He then said that he is just trying to save them money.
Show
Lorraine Pryor (Inactive)
added a comment - I have just had the site owner on the phone " very rude to me re these issue" He said he wants these put in the new van that he has ordered..
I've explained that it doesn't work like that, the stool are made by an outside company and they will then send the stools to the site, so I can just tell ABI to put the stool in the van that is being made...
He then said that he is just trying to save them money.
Matt has just me about these stool, I have told Matt as per his e-mail he told me that Tim at ABI was sorting these out with factory... So as far as I'm aware this would mean that Tim is ordering them not me.
Matt is going to call Tim to see what hes done.
Matt is going to call Tim to see what hes done.
Show
Lorraine Pryor (Inactive)
added a comment - Matt has just me about these stool, I have told Matt as per his e-mail he told me that Tim at ABI was sorting these out with factory... So as far as I'm aware this would mean that Tim is ordering them not me.
Matt is going to call Tim to see what hes done.
| Workflow | Pre-Owned [ 84508 ] | Pre-Owned Ver 2.0 [ 100650 ] |
| Park | Appuldurombe Garden Holidays | Appuldurcombe Garden Holidays |
I have e-mailed Diane at ABI to see if Tim has sorted this two issue out- missing stool and grill pan handle..
I'm waiting to hear back from Diane now.
I'm waiting to hear back from Diane now.
Show
Lorraine Pryor (Inactive)
added a comment - I have e-mailed Diane at ABI to see if Tim has sorted this two issue out- missing stool and grill pan handle..
I'm waiting to hear back from Diane now.
Diane has e-mailed to advise that the stool and grill pan have been sent direct to the site.
Show
Linda Trunkfield (Inactive)
added a comment - Diane has e-mailed to advise that the stool and grill pan have been sent direct to the site.
| Attachment | screenshot-7.jpg [ 52794 ] |
| Attachment | screenshot-8.jpg [ 52795 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Pre-Owned Ver 2.0 [ 100650 ] | Pre-Owned Ver 2.5 [ 114321 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
31s | 1 | Lorraine Pryor (Inactive) | 04/Nov/13 1:05 PM | |||||
|
2m 21s | 1 | Lorraine Pryor (Inactive) | 04/Nov/13 1:08 PM | |||||
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3s | 1 | Lorraine Pryor (Inactive) | 04/Nov/13 1:08 PM | |||||
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4s | 1 | Lorraine Pryor (Inactive) | 04/Nov/13 1:08 PM | |||||
|
58d 23h 35m | 1 | Linda Trunkfield (Inactive) | 02/Jan/14 12:44 PM | |||||
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5s | 1 | Linda Trunkfield (Inactive) | 02/Jan/14 12:44 PM | |||||
|
4s | 1 | Linda Trunkfield (Inactive) | 02/Jan/14 12:44 PM | |||||
|
5s | 1 | Linda Trunkfield (Inactive) | 02/Jan/14 12:44 PM | |||||
|
2s | 1 | Linda Trunkfield (Inactive) | 02/Jan/14 12:44 PM |
He has e-mailed Matt to say that he has asked factory to over ride this.
I e-mailed Matt back asking if that mean that Tim is now going to order the missing items and he said yes..