Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-722

Leak in the central heating system

        Details

        • Type: Plumbing Leak (2 Weeks) Plumbing Leak (2 Weeks)
        • Status: Awaiting Quote
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Diamond Farm Caravan & Camping Park
        • Park_Code:
          DIAM01
        • Park_Postcode:
          TA8 2RL
        • Park_Contact:
          Trevor Hicks
        • Park_Email:
          trevor@diamondfarm.co.uk
        • Park_Phone:
          01278 751263
        • Plot:
          61
        • Make:
          Willoby
        • Model:
          Vouge
        • Size:
          30
        • Status Colour:
          Awaiting Quote Awaiting Quote
        1. PDF File
          SKM_C224e16110709402.pdf
          300 kB
          Isabel Smith
        1. screenshot-1.png
          279 kB

          Activity

          Ascending order - Click to sort in descending order
          Isabel Smith (Inactive) created issue -
          Isabel Smith (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode TA8 2RL
          Park_Phone 01278 751263
          Park_Code DIAM01
          Park_Address2 Weston Road
          Park_City Brean
          Park_Address Diamond Farm Caravan & Camping Park
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment - - edited
          The customer was told by Emma at Brean to call Henry the plumber. Henry said to the customer if the warranty could be deferred to next year we can not do this. I have spoken to Emma Harrison and have issued a worksheet for one of our engineer's to attend the issue next week. Screenshot attached.
          Show
          Isabel Smith (Inactive) added a comment - - edited The customer was told by Emma at Brean to call Henry the plumber. Henry said to the customer if the warranty could be deferred to next year we can not do this. I have spoken to Emma Harrison and have issued a worksheet for one of our engineer's to attend the issue next week. Screenshot attached.
          Isabel Smith (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Isabel Smith (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Isabel Smith (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
          Isabel Smith (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Isabel Smith (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Isabel Smith [ monica ] Adrienne Barwell [ adrienne ]
          Isabel Smith (Inactive) made changes -
          Attachment screenshot-1.png [ 131947 ]
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Assignee Adrienne Barwell [ adrienne ] Isabel Smith [ monica ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Steve to attend
          Show
          Adrienne Barwell (Inactive) added a comment - Steve to attend
          Adrienne Barwell (Inactive) made changes -
          Work Scheduled 31/Oct/16
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          Worksheet returned. The van was not leaking underneath but a couple of the radiators were not right and steve has attended them. See PDF attached.
          Show
          Isabel Smith (Inactive) added a comment - Worksheet returned. The van was not leaking underneath but a couple of the radiators were not right and steve has attended them. See PDF attached.
          Isabel Smith (Inactive) made changes -
          Attachment SKM_C224e16110709402.pdf [ 132689 ]
          Isabel Smith (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Isabel Smith (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		21m 46s 1 monica 29/Oct/16 10:43 AM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		1s 1 monica 29/Oct/16 10:43 AM
          Quotation accepted Quotation accepted Parts ordered Parts ordered
          		4s 1 monica 29/Oct/16 10:43 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		5s 1 monica 29/Oct/16 10:43 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		3s 1 monica 29/Oct/16 10:43 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		52m 44s 1 Adrienne Barwell (Inactive) 29/Oct/16 11:36 AM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		8d 23h 6m 1 monica 07/Nov/16 9:43 AM
          Resolved Resolved Complete Complete
          		1s 1 monica 07/Nov/16 9:43 AM
          Complete Complete Complete Complete
          		3124d 7h 18m 1 28/May/25 6:02 PM
          Complete Complete Reopened Reopened
          		11s 1 28/May/25 6:02 PM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		13s 1 28/May/25 6:02 PM

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              Dates

              • Due:
                Created:
                Updated:
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