Pre-Owned After Care
  1. Pre-Owned After Care
  2. PREOW-730

Gas Valve has broken

        Details

        • Type: Boiler (2 Weeks) Boiler (2 Weeks)
        • Status: Awaiting Quote
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • Park_Company:
           Dave Weaving Private Land
        • Park_Code:
          Weav02
        • Park_Postcode:
          BS31 2AJ
        • Park_Phone:
          07799 046195
        • Stock_Number:
          32880
        • Status Colour:
          Awaiting Quote Awaiting Quote
        1. Email to Dave.png
          390 kB
        2. Email to Morco.png
          474 kB
        3. Email to Sam.png
          437 kB

          Activity

          Ascending order - Click to sort in descending order
          Isabel Smith (Inactive) created issue -
          Isabel Smith (Inactive) made changes -
          Field Original Value New Value
          Park_Company Not defined Dave Weaving Private Land
          Isabel Smith (Inactive) made changes -
          Park_Code Weav02
          Isabel Smith (Inactive) made changes -
          Attachment Email to Dave.png [ 153950 ]
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          This issue was reported by Dave over the phone. It is a second hand van and he has reported the issue in January that the Gas Valve has broken. I had emailed him asking him to tell me the serial number of the boiler and to tell me the fault number so that it could be referred over to Morco.

          Steve is his own engineer who he asked to get out.

          He phoned up today chasing the claim. I haven't had an email response from him and couldn't find any notes in my books on the information I asked for.

          We have checked the call history and he did provide the info.

          I have emailed Sam the information asking them to attend the issue.
          Show
          Isabel Smith (Inactive) added a comment - This issue was reported by Dave over the phone. It is a second hand van and he has reported the issue in January that the Gas Valve has broken. I had emailed him asking him to tell me the serial number of the boiler and to tell me the fault number so that it could be referred over to Morco. Steve is his own engineer who he asked to get out. He phoned up today chasing the claim. I haven't had an email response from him and couldn't find any notes in my books on the information I asked for. We have checked the call history and he did provide the info. I have emailed Sam the information asking them to attend the issue.
          Isabel Smith (Inactive) made changes -
          Attachment Email to Sam.png [ 153962 ]
          Isabel Smith (Inactive) made changes -
          Park_Contact
          Isabel Smith (Inactive) made changes -
          Park_Phone
          Isabel Smith (Inactive) made changes -
          Park_Email
          Isabel Smith (Inactive) made changes -
          Park_Key_Account No
          Isabel Smith (Inactive) made changes -
          Park_Contact
          Isabel Smith (Inactive) made changes -
          Park_Email
          Isabel Smith (Inactive) made changes -
          Park_Key_Account No
          Hide
          Permalink
          Isabel Smith (Inactive) added a comment -
          I have phoned him back to say what has happened that he his happy with it and understands this.
          Show
          Isabel Smith (Inactive) added a comment - I have phoned him back to say what has happened that he his happy with it and understands this.
          Isabel Smith (Inactive) made changes -
          Attachment Email to Morco.png [ 159334 ]
          Isabel Smith (Inactive) made changes -
          Assignee Isabel Smith [ monica ] Lorraine Pryor [ lorraine ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
          Adrienne Barwell (Inactive) made changes -
          Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
          Adrienne Barwell (Inactive) made changes -
          Status Quotation accepted [ 10008 ] Rejected [ 10002 ]
          Adrienne Barwell (Inactive) made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          made changes -
          Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
          		127d 1h 4m 1 Adrienne Barwell (Inactive) 17/Aug/17 3:10 PM
          Quotation supplied Quotation supplied Quotation accepted Quotation accepted
          		1s 1 Adrienne Barwell (Inactive) 17/Aug/17 3:10 PM
          Quotation accepted Quotation accepted Rejected Rejected
          		2s 1 Adrienne Barwell (Inactive) 17/Aug/17 3:10 PM
          Rejected Rejected Resolved Resolved
          		2s 1 Adrienne Barwell (Inactive) 17/Aug/17 3:10 PM
          Resolved Resolved Complete Complete
          		1s 1 Adrienne Barwell (Inactive) 17/Aug/17 3:10 PM
          Complete Complete Complete Complete
          		2841d 2h 51m 1 28/May/25 6:02 PM
          Complete Complete Reopened Reopened
          		12s 1 28/May/25 6:02 PM
          Reopened Reopened Awaiting Quote Awaiting Quote
          		13s 1 28/May/25 6:02 PM

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              Dates

              • Due:
                Created:
                Updated: