Details
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Type:
Customer Problem
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Hold Reason:Waiting for Customer
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Manufacturer:Swift
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Model:Loire
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Serial:020011h
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Stock_Number:32677
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Plot:Mr Thatcher
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Park_Company:Lower Aish Caravan Park
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Park_Code:LOWE02
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Park_Address:Lower Aish Caravan Park
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Park_Address2:Poundsgate
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Park_City:Ashburton
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Park_Postcode:TQ13 7NY
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Park_Contact:mark wilkinson
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Park_Phone:1364631229
Issue Links
- Same Van
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SWIFT-12300
PDI Reports wet marks on the bottom of the wall in the twin bedroom which adjoins the master bedroom
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- Complete
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Activity
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- Comments
- History
- Activity
- Transitions
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Adrienne Barwell (Inactive)
added a comment -
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Cheque posted to the site.
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Adrienne Barwell (Inactive)
added a comment - Cheque posted to the site.
Cheque for £500.00 has been raised by Acounts
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Adrienne Barwell (Inactive)
added a comment - Cheque for £500.00 has been raised by Acounts
Mr Thatcher has confirmed that they will accept £500.00
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Adrienne Barwell (Inactive)
added a comment - Mr Thatcher has confirmed that they will accept £500.00
Claire has phoned Mr Thatcher and has offered £500.00 he will go and discuss it with his wife and come back to her tomorrow with and response.
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Adrienne Barwell (Inactive)
added a comment - Claire has phoned Mr Thatcher and has offered £500.00 he will go and discuss it with his wife and come back to her tomorrow with and response.
Darren has advised that we will offer £500.00 to Mr Thatcher.
I have spoken to Claire and updated her, she has spoken all the way through to Mr Thatcher so she will give him a call and reiterate that Swift will not pay any compensation but after discussions with Sam Smith and the Sales Director, we would like to offer him £500.00 as a gesture of goodwill.
I have spoken to Claire and updated her, she has spoken all the way through to Mr Thatcher so she will give him a call and reiterate that Swift will not pay any compensation but after discussions with Sam Smith and the Sales Director, we would like to offer him £500.00 as a gesture of goodwill.
Show
Adrienne Barwell (Inactive)
added a comment - Darren has advised that we will offer £500.00 to Mr Thatcher.
I have spoken to Claire and updated her, she has spoken all the way through to Mr Thatcher so she will give him a call and reiterate that Swift will not pay any compensation but after discussions with Sam Smith and the Sales Director, we would like to offer him £500.00 as a gesture of goodwill.
Claire has advised that Mr Thatcher would like compensation for not being able to use his holiday home. I have advised that we need to make sure that he is happy that all the work is complete on his unit. We can then put a request into Swift for compensation. We could also do with knowing how much he is looking for because Lisa will ask this question.
Mr Thatcher would also like his warranty to start from now because he has not had any use out of holiday home. Again we will ask this question of Lisa at Swift.
Claire to call Mr Thatcher in the morning and we will then contact Lisa Hall at Swift
Mr Thatcher would also like his warranty to start from now because he has not had any use out of holiday home. Again we will ask this question of Lisa at Swift.
Claire to call Mr Thatcher in the morning and we will then contact Lisa Hall at Swift
Show
Adrienne Barwell (Inactive)
added a comment - Claire has advised that Mr Thatcher would like compensation for not being able to use his holiday home. I have advised that we need to make sure that he is happy that all the work is complete on his unit. We can then put a request into Swift for compensation. We could also do with knowing how much he is looking for because Lisa will ask this question.
Mr Thatcher would also like his warranty to start from now because he has not had any use out of holiday home. Again we will ask this question of Lisa at Swift.
Claire to call Mr Thatcher in the morning and we will then contact Lisa Hall at Swift