Problems
  1. Problems
  2. PROB-3

Letter of complaint

          Details

          • Type: Customer Problem Customer Problem
          • Status: Complete
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Hold Reason:
            Waiting for Manufacturer
          • Manufacturer:
            Swift
          • Model:
            Moselle Lodge
          • Serial:
            019068H
          • Stock_Number:
            30961
          • Park_Company:
             Gunvenna Caravan Park
          • Park_Code:
            GUNV01
          • Park_Address:
            Gunvenna Holiday Park
          • Park_Address2:
            St Minver, Polzeath
          • Park_City:
            Wadebridge
          • Park_Postcode:
            PL27 6QN
          • Park_Phone:
            01208 862405 James: 07725517383
          • Park_Email:
            james.gunvenna@gmail.com / emma.gunvenna@gmail.com

            Issue Links

            Same Van

            Missing items (4 weeks) - Missing items SWIFT-8478 Docking stataion missing

            • Normal - Normal Priority
            • Complete

            Upholstery (8 weeks) - Upholstery SWIFT-8477 This unit should have had EMBOSSED impala fabric on the dining chairs and pouffes within the coffee table but has been supplied with standard fabric

            • Manager escalations - Issues escalated to Adrienne
            • Complete

              Activity

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              Adrienne Barwell (Inactive) added a comment -
              Letter of complaint received about the new Moselle which has gone to Gunvenna
              Show
              Adrienne Barwell (Inactive) added a comment - Letter of complaint received about the new Moselle which has gone to Gunvenna
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              Adrienne Barwell (Inactive) added a comment -
              The site are complaining about the mess up at the factory when they tried to collect their unit, they have advised that they had to put the customer up in other accommodation, I suspect they will try and get some compensation for the unit.
              Show
              Adrienne Barwell (Inactive) added a comment - The site are complaining about the mess up at the factory when they tried to collect their unit, they have advised that they had to put the customer up in other accommodation, I suspect they will try and get some compensation for the unit.
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              Adrienne Barwell (Inactive) added a comment -
              I have spoken to Darren, he has advised that there is nothing further required for me to do
              Show
              Adrienne Barwell (Inactive) added a comment - I have spoken to Darren, he has advised that there is nothing further required for me to do
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              Adrienne Barwell (Inactive) added a comment -
              Issue closed
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              Adrienne Barwell (Inactive) added a comment - Issue closed

                People

                • Assignee:
                  Adrienne Barwell (Inactive)
                  Reporter:
                  Adrienne Barwell (Inactive)
                  Participants:
                • Watchers:
                  0 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: