Problems
  1. Problems
  2. PROB-3

Letter of complaint

          Details

          • Type: Customer Problem Customer Problem
          • Status: Complete
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Hold Reason:
            Waiting for Manufacturer
          • Manufacturer:
            Swift
          • Model:
            Moselle Lodge
          • Serial:
            019068H
          • Stock_Number:
            30961
          • Park_Company:
             Gunvenna Caravan Park
          • Park_Code:
            GUNV01
          • Park_Address:
            Gunvenna Holiday Park
          • Park_Address2:
            St Minver, Polzeath
          • Park_City:
            Wadebridge
          • Park_Postcode:
            PL27 6QN
          • Park_Phone:
            01208 862405 James: 07725517383
          • Park_Email:
            james.gunvenna@gmail.com / emma.gunvenna@gmail.com

            Issue Links

            Same Van

            Missing items (4 weeks) - Missing items SWIFT-8478 Docking stataion missing

            • Normal - Normal Priority
            • Complete

            Upholstery (8 weeks) - Upholstery SWIFT-8477 This unit should have had EMBOSSED impala fabric on the dining chairs and pouffes within the coffee table but has been supplied with standard fabric

            • Manager escalations - Issues escalated to Adrienne
            • Complete

              Activity

              Ascending order - Click to sort in descending order
              Adrienne Barwell (Inactive) created issue -
              Adrienne Barwell (Inactive) made changes -
              Field Original Value New Value
              Link This issue Same Van SWIFT-8478 [ SWIFT-8478 ]
              Adrienne Barwell (Inactive) made changes -
              Link This issue Same Van SWIFT-8477 [ SWIFT-8477 ]
              Adrienne Barwell (Inactive) made changes -
              Park_Postcode PL27 6QN
              Park_Phone 01208 862405
              Park_Code GUNV01
              Park_Address2 Polzeath
              Park_City Wadebridge
              Park_Address St Minver
              Adrienne Barwell (Inactive) made changes -
              Assignee Adrienne Barwell [ adrienne ]
              Hide
              Permalink
              Adrienne Barwell (Inactive) added a comment -
              Letter of complaint received about the new Moselle which has gone to Gunvenna
              Show
              Adrienne Barwell (Inactive) added a comment - Letter of complaint received about the new Moselle which has gone to Gunvenna
              Adrienne Barwell (Inactive) made changes -
              Attachment Letter of complaint to Swift re Smith.docx [ 92891 ]
              Hide
              Permalink
              Adrienne Barwell (Inactive) added a comment -
              The site are complaining about the mess up at the factory when they tried to collect their unit, they have advised that they had to put the customer up in other accommodation, I suspect they will try and get some compensation for the unit.
              Show
              Adrienne Barwell (Inactive) added a comment - The site are complaining about the mess up at the factory when they tried to collect their unit, they have advised that they had to put the customer up in other accommodation, I suspect they will try and get some compensation for the unit.
              Hide
              Permalink
              Adrienne Barwell (Inactive) added a comment -
              I have spoken to Darren, he has advised that there is nothing further required for me to do
              Show
              Adrienne Barwell (Inactive) added a comment - I have spoken to Darren, he has advised that there is nothing further required for me to do
              Hide
              Permalink
              Adrienne Barwell (Inactive) added a comment -
              Issue closed
              Show
              Adrienne Barwell (Inactive) added a comment - Issue closed
              Adrienne Barwell (Inactive) made changes -
              Status Open [ 1 ] In Progress [ 10050 ]
              Adrienne Barwell (Inactive) made changes -
              Status In Progress [ 10050 ] Resolved [ 5 ]
              Resolution Completed [ 1 ]
              Adrienne Barwell (Inactive) made changes -
              Status Resolved [ 5 ] Complete [ 6 ]
              made changes -
              Park_Contact
              made changes -
              Park_Key_Account no
              made changes -
              Park_Email
              made changes -
              Park_Contact
              made changes -
              Park_Key_Account No
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open In Progress In Progress
              		4d 19h 50m 1 Adrienne Barwell (Inactive) 08/Jun/15 12:52 PM
              In Progress In Progress Resolved Resolved
              		3s 1 Adrienne Barwell (Inactive) 08/Jun/15 12:52 PM
              Resolved Resolved Complete Complete
              		2s 1 Adrienne Barwell (Inactive) 08/Jun/15 12:52 PM

                People

                • Assignee:
                  Adrienne Barwell (Inactive)
                  Reporter:
                  Adrienne Barwell (Inactive)
                  Participants:
                • Watchers:
                  0 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: