Details
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Type:
Customer Problem
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Park_Company:Treyarnon Bay Caravan Park Ltd
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Park_Code:TREY01
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Park_Address:JB Old Ltd, t/a Treyarnon Bay Caravan Park
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Park_Address2:St Merryn
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Park_City:Padstow
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Park_Postcode:PL28 8JP
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Park_Phone:01841 520681 // 01841 520653
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Park_Email:admin@treyarnonbayholidays.co.uk
Issue Links
- Same Van
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QUOT-1406
Water ingress round both external doors
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- Assessment Sheet Issued
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL28 8JP | |
| Park_Email | hello@treyarnonbayholidays.co.uk | |
| Park_Phone | 01841 520681 | |
| Park_Code | TREY01 | |
| Park_Address2 | St Merryn | |
| Park_City | Padstow | |
| Park_Address | JB Old Ltd, t/a Treyarnon Bay Caravan Park |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes |
| Attachment | CCF09102015_00000.jpg [ 103141 ] | |
| Attachment | CCF09102015_00001.jpg [ 103142 ] |
| Status | Open [ 1 ] | In Progress [ 10050 ] |
| Assignee | Adrienne Barwell [ adrienne ] |
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Adrienne Barwell (Inactive)
added a comment -
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Mrs Hobbs is not happy with the cost that she was charged for the repair (Materials)
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Adrienne Barwell (Inactive)
added a comment - Mrs Hobbs is not happy with the cost that she was charged for the repair (Materials)
I have looked at the quote which was supplied by Maureen and I am at at a loss as to why she has advised that the cost for resealing the roof would come to so much for materials. I will write to Mrs Hopps and ask her to give me a call with her card details and I will part credit her
Show
Adrienne Barwell (Inactive)
added a comment - I have looked at the quote which was supplied by Maureen and I am at at a loss as to why she has advised that the cost for resealing the roof would come to so much for materials. I will write to Mrs Hopps and ask her to give me a call with her card details and I will part credit her
| Attachment | screenshot-1.jpg [ 103148 ] |
I have e-mailed Mrs Hobbs to advise that there was indeed an error and have asked her to contact me so that I can arrange a refund.
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Mrs Hobbs to advise that there was indeed an error and have asked her to contact me so that I can arrange a refund.
The cost of materials is £31.18 + VAT
Show
Adrienne Barwell (Inactive)
added a comment - The cost of materials is £31.18 + VAT
The customer has confirmed she paid by cheque I will arrange for a refund. Details passed to accounts.
Show
Adrienne Barwell (Inactive)
added a comment - The customer has confirmed she paid by cheque I will arrange for a refund. Details passed to accounts.
I have e-mailed Mrs Hobbs to confirm that the cheque will be put in the post tonight
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Mrs Hobbs to confirm that the cheque will be put in the post tonight
| Attachment | screenshot-2.jpg [ 104068 ] |
| Status | In Progress [ 10050 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
121d 22h 19m | 1 | Adrienne Barwell (Inactive) | 09/Oct/15 1:16 PM | |||||
|
10d 20h 29m | 1 | Adrienne Barwell (Inactive) | 20/Oct/15 9:46 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 20/Oct/15 9:46 AM |
