Details
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Type:
Customer Problem
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Manufacturer:Swift
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Model:Loire
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Serial:017829h
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Stock_Number:30307
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Park_Company:Trelawne Manor Holiday Village
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Park_Code:TREL03
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Park_Address:Trelawne Manor Holiday Village
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Park_Address2:Trelawne
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Park_City:Looe
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Park_Postcode:PL13 2NA
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Park_Contact:Peter & Debbie Walker
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Park_Phone:01503 272213
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Park_Email:trelawne-owners@jfhols.co.uk
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Karen Watson (Inactive)
added a comment -
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Mandy at park has advised that she has received a formal customer complaint from owners (Mr & Mrs Perriam) via their finance company, who have requested copies of the PDI and all completed jobsheets. Advised Mandy although no problem to provide these I cannot prioritise this work and suggested she just let the finance company know this. She will also inform them what issues remain outstanding.
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Karen Watson (Inactive)
added a comment - Mandy at park has advised that she has received a formal customer complaint from owners (Mr & Mrs Perriam) via their finance company, who have requested copies of the PDI and all completed jobsheets. Advised Mandy although no problem to provide these I cannot prioritise this work and suggested she just let the finance company know this. She will also inform them what issues remain outstanding.
Email received from Dan at the park asking that we "go ahead and book the vinyl repair in".
However the last conversation (Saturday just gone I think it was) Dan advised that he believe the park are going to give Mr & Mrs Perriam their money back and take back the van. Checked with Darren and he advised that we should not carry out any further work until Mr & Mrs Perriams complaint as been resolved. If ownership has reverted back to the park then we can go ahead with their request.
Email sent to Dan asking that he first advise us on the situation of ownership.
However the last conversation (Saturday just gone I think it was) Dan advised that he believe the park are going to give Mr & Mrs Perriam their money back and take back the van. Checked with Darren and he advised that we should not carry out any further work until Mr & Mrs Perriams complaint as been resolved. If ownership has reverted back to the park then we can go ahead with their request.
Email sent to Dan asking that he first advise us on the situation of ownership.
Show
Karen Watson (Inactive)
added a comment - Email received from Dan at the park asking that we "go ahead and book the vinyl repair in".
However the last conversation (Saturday just gone I think it was) Dan advised that he believe the park are going to give Mr & Mrs Perriam their money back and take back the van. Checked with Darren and he advised that we should not carry out any further work until Mr & Mrs Perriams complaint as been resolved. If ownership has reverted back to the park then we can go ahead with their request.
Email sent to Dan asking that he first advise us on the situation of ownership.
Email received from Dan at park saying "It looks like it is going down the lines of rejection... we would still expect you to do the vinyl to resolve this ongoing issue." Replied that "I have been instructed not to take any further action until ownership has reverted back to the park. As soon as this is confirmed we will be happy to make the agreed repairs."
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Karen Watson (Inactive)
added a comment - Email received from Dan at park saying "It looks like it is going down the lines of rejection... we would still expect you to do the vinyl to resolve this ongoing issue." Replied that "I have been instructed not to take any further action until ownership has reverted back to the park. As soon as this is confirmed we will be happy to make the agreed repairs."
Further email from park saying "Yes we would expect this.. The dispute is still ongoing and Black Horse Finance are saying they may approach Swift to contribute towards costs they are refunding customer, due to the caravan being deemed faulty."
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Karen Watson (Inactive)
added a comment - Further email from park saying "Yes we would expect this.. The dispute is still ongoing and Black Horse Finance are saying they may approach Swift to contribute towards costs they are refunding customer, due to the caravan being deemed faulty."
this is no longer a problem, customer has had there money back and I am arranging for someone to replace the vinyl
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Adrienne Barwell (Inactive)
added a comment - this is no longer a problem, customer has had there money back and I am arranging for someone to replace the vinyl
no further action
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Adrienne Barwell (Inactive)
added a comment - no further action