Problems
  1. Problems
  2. PROB-6

Customer complaint to Finance company.

          Details

          • Type: Customer Problem Customer Problem
          • Status: Complete
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Manufacturer:
            Swift
          • Model:
            Loire
          • Serial:
            017829h
          • Stock_Number:
            30307
          • Park_Company:
             Trelawne Manor Holiday Village
          • Park_Code:
            TREL03
          • Park_Address:
            Trelawne Manor Holiday Village
          • Park_Address2:
            Trelawne
          • Park_City:
            Looe
          • Park_Postcode:
            PL13 2NA
          • Park_Contact:
            Peter & Debbie Walker
          • Park_Phone:
            01503 272213
          • Park_Email:
            trelawne-owners@jfhols.co.uk
          1. PDF File
            DEKRA Mr David Perriam 017829h.pdf
            772 kB
            Karen Watson
          2. PDF File
            History of Issues - 017829h.pdf
            4.43 MB
            Karen Watson
          3. Microsoft Excel
            Trelawne 017829h.xlsx
            16 kB
            Adrienne Barwell
          1. Email from & reply to park.jpg
            228 kB
          2. Email from & reply to park.jpg
            223 kB
          3. Email from park.jpg
            238 kB
          4. Email from park.jpg
            175 kB
          5. Email from park.jpg
            315 kB
          6. Email from Swift.jpg
            196 kB
          7. Email to park.jpg
            197 kB
          8. Email to park.jpg
            237 kB
          9. Email to park.jpg
            279 kB
          10. screenshot-1.jpg
            209 kB
          11. screenshot-2.jpg
            228 kB

            Issue Links

            Same Van

            Floor (8 Weeks) - Floors GW-1049 Vinyl flooring in kitchen has been torn by sharp edge on bottom of freezer when it was moved to access socket behind.

            • Manager escalations - Issues escalated to Adrienne
            • Awaiting Quote

            Floor (8 Weeks) - Floors GW-1049 Vinyl flooring in kitchen has been torn by sharp edge on bottom of freezer when it was moved to access socket behind.

            • Manager escalations - Issues escalated to Adrienne
            • Awaiting Quote

              Activity

              Ascending order - Click to sort in descending order
              Karen Watson (Inactive) created issue -
              Karen Watson (Inactive) made changes -
              Field Original Value New Value
              Park_Contact Peter & Debbie Walker
              Park_Postcode PL13 2NA
              Park_Phone 01503 272213
              Park_Code TREL03
              Park_Address2 Trelawne
              Park_City Looe
              Park_Address Trelawne Manor Holiday Village
              Karen Watson (Inactive) made changes -
              Link This issue Same Van GW-1049 [ GW-1049 ]
              Karen Watson (Inactive) made changes -
              Link This issue Same Van GW-1049 [ GW-1049 ]
              Karen Watson (Inactive) made changes -
              Link This issue Same Van GW-1049 [ GW-1049 ]
              Adrienne Barwell (Inactive) made changes -
              Status Open [ 1 ] In Progress [ 10050 ]
              Assignee Adrienne Barwell [ adrienne ]
              Adrienne Barwell (Inactive) made changes -
              Attachment screenshot-1.jpg [ 101308 ]
              Adrienne Barwell (Inactive) made changes -
              Attachment screenshot-2.jpg [ 101309 ]
              Adrienne Barwell (Inactive) made changes -
              Attachment Trelawne 017829h.xlsx [ 101310 ]
              Karen Watson (Inactive) made changes -
              Attachment Email from park.jpg [ 101313 ]
              Karen Watson (Inactive) made changes -
              Attachment Email to park.jpg [ 101314 ]
              Karen Watson (Inactive) made changes -
              Attachment History of Issues - 017829h.pdf [ 101335 ]
              Karen Watson (Inactive) made changes -
              Attachment Email from Swift.jpg [ 101395 ]
              Karen Watson (Inactive) made changes -
              Attachment Email to park.jpg [ 102126 ]
              Karen Watson (Inactive) made changes -
              Attachment DEKRA Mr David Perriam 017829h.pdf [ 103991 ]
              Karen Watson (Inactive) made changes -
              Attachment Email from park.jpg [ 103992 ]
              Karen Watson (Inactive) made changes -
              Attachment Email to park.jpg [ 103995 ]
              Karen Watson (Inactive) made changes -
              Attachment Email from & reply to park.jpg [ 104141 ]
              Karen Watson (Inactive) made changes -
              Attachment Email from & reply to park.jpg [ 104410 ]
              Karen Watson (Inactive) made changes -
              Attachment Email from park.jpg [ 104411 ]
              Adrienne Barwell (Inactive) made changes -
              Status In Progress [ 10050 ] Complete [ 6 ]
              Adrienne Barwell (Inactive) made changes -
              Link This issue Same Van GW-1049 [ GW-1049 ]
              Adrienne Barwell (Inactive) made changes -
              Park_Key_Account Yes
              Adrienne Barwell (Inactive) made changes -
              Status Complete [ 6 ] Reopened [ 4 ]
              Adrienne Barwell (Inactive) made changes -
              Status Reopened [ 4 ] Resolved [ 5 ]
              Assignee Adrienne Barwell [ adrienne ] Karen Watson [ karenw ]
              Resolution Completed [ 1 ]
              Adrienne Barwell (Inactive) made changes -
              Status Resolved [ 5 ] Reopened [ 4 ]
              Adrienne Barwell (Inactive) made changes -
              Status Reopened [ 4 ] Complete [ 6 ]

                People

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                  Dates

                  • Created:
                    Updated:
                    Resolved: