Problems
  1. Problems
  2. PROB-6

Customer complaint to Finance company.

          Details

          • Type: Customer Problem Customer Problem
          • Status: Complete
          • Priority: Normal Normal
          • Resolution: Completed
          • Labels:
            None
          • Manufacturer:
            Swift
          • Model:
            Loire
          • Serial:
            017829h
          • Stock_Number:
            30307
          • Park_Company:
             Trelawne Manor Holiday Village
          • Park_Code:
            TREL03
          • Park_Address:
            Trelawne Manor Holiday Village
          • Park_Address2:
            Trelawne
          • Park_City:
            Looe
          • Park_Postcode:
            PL13 2NA
          • Park_Contact:
            Peter & Debbie Walker
          • Park_Phone:
            01503 272213
          • Park_Email:
            trelawne-owners@jfhols.co.uk
          1. PDF File
            DEKRA Mr David Perriam 017829h.pdf
            772 kB
            Karen Watson
          2. PDF File
            History of Issues - 017829h.pdf
            4.43 MB
            Karen Watson
          3. Microsoft Excel
            Trelawne 017829h.xlsx
            16 kB
            Adrienne Barwell
          1. Email from & reply to park.jpg
            228 kB
          2. Email from & reply to park.jpg
            223 kB
          3. Email from park.jpg
            238 kB
          4. Email from park.jpg
            175 kB
          5. Email from park.jpg
            315 kB
          6. Email from Swift.jpg
            196 kB
          7. Email to park.jpg
            197 kB
          8. Email to park.jpg
            237 kB
          9. Email to park.jpg
            279 kB
          10. screenshot-1.jpg
            209 kB
          11. screenshot-2.jpg
            228 kB

            Issue Links

            Same Van

            Floor (8 Weeks) - Floors GW-1049 Vinyl flooring in kitchen has been torn by sharp edge on bottom of freezer when it was moved to access socket behind.

            • Manager escalations - Issues escalated to Adrienne
            • Awaiting Quote

            Floor (8 Weeks) - Floors GW-1049 Vinyl flooring in kitchen has been torn by sharp edge on bottom of freezer when it was moved to access socket behind.

            • Manager escalations - Issues escalated to Adrienne
            • Awaiting Quote

              Activity

              Transition Owner Before Transition Transition After Transition Response Time
              Adrienne Barwell
              16/Sep/15 3:51 PM
              unassigned
              Open
              Status Change
              Adrienne Barwell
              In Progress
              1 day and 3 hours and 11 minutes and 41 seconds
              Adrienne Barwell
              03/Mar/16 9:37 AM
              Adrienne Barwell
              In Progress
              Status Change
              Adrienne Barwell
              Complete
              5 months and 2 weeks and 1 day and 17 hours and 45 minutes and 21 seconds
              Adrienne Barwell
              20/May/16 3:58 PM
              Adrienne Barwell
              Complete
              Status Change
              Adrienne Barwell
              Reopened
              2 months and 2 weeks and 3 days and 6 hours and 21 minutes and 50 seconds
              Adrienne Barwell
              20/May/16 3:59 PM
              Adrienne Barwell
              Reopened
              Status Change
              Karen Watson
              Resolved
              4 seconds
              Adrienne Barwell
              20/May/16 3:59 PM
              Karen Watson
              Resolved
              Status Change
              Karen Watson
              Reopened
              7 seconds
              Adrienne Barwell
              20/May/16 3:59 PM
              Karen Watson
              Reopened
              Status Change
              Karen Watson
              Complete
              3 seconds

                People

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                  Dates

                  • Created:
                    Updated:
                    Resolved: