Details

    • Type: Chargeable (6 weeks) Chargeable (6 weeks)
    • Status: Assessment Sheet Issued
    • Priority: Over 8 Weeks Over 8 Weeks
    • Resolution: Unresolved
    • Labels:
      None
    • Plot:
      A163
    • Model:
      Sherwood Super
    • Serial:
      AT002758/E2
    • Status Colour:
      Assessment Sheet Issued Assessment Sheet Issued
    • Park_Company:
       Highlands End Caravan Park Ltd
    • Park_Code:
      HIGH03
    • Park_Contact:
      m cox
    • Park_Phone:
      01308 422139
    • Park_Postcode:
      DT6 6AR
    • Park_Key_Account:
      Yes
    • SLA: Quote Time to:
    • SLA Status:
    • Quote outcome:
      None

      Description

      Mrs Milward, 9 Chevin Road, Driffield, Belper, Derby, DE56 4DS 01332 840308 07568070162
      1. quot-1251.docx
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        Adrienne Barwell
      1. 11.7.14.jpg
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      7. 25.4.14 request.jpg
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      12. CCF02052014_00034.jpg
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      15. CCF11082014_00003.jpg
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      16. CCF23102014_00001.jpg
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      17. CCF23102014_00002.jpg
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      18. Highlands End A163 (1).JPG
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      19. Highlands End A163 (10).JPG
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      30. Highlands End A163 (9).JPG
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      31. screenshot-1.jpg
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        Activity

        Adrienne Barwell (Inactive) created issue -
        Adrienne Barwell (Inactive) made changes -
        Field Original Value New Value
        Attachment 25.4.14 request.jpg [ 59975 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        The above caravan has experienced damage during the recent storms which are as follows:-

        Bathroom – Architraves on both doors are swollen with water- outside wall is damp – carpet is wet – doors wont close
        Toilet Architraves on door is swollen – door will not close
        Outside gutter pipe is misplaced – rear balcony side of the caravan
        Panel outside bathroom – investigate why carpet is wet – outside wall is also damp – how is the water getting in
        Show
        Adrienne Barwell (Inactive) added a comment - The above caravan has experienced damage during the recent storms which are as follows:- Bathroom – Architraves on both doors are swollen with water- outside wall is damp – carpet is wet – doors wont close Toilet Architraves on door is swollen – door will not close Outside gutter pipe is misplaced – rear balcony side of the caravan Panel outside bathroom – investigate why carpet is wet – outside wall is also damp – how is the water getting in
        Adrienne Barwell (Inactive) made changes -
        Status Open [ 1 ] Worksheet Issued [ 10004 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        worksheet issued,
        Show
        Adrienne Barwell (Inactive) added a comment - worksheet issued,
        Hide
        Adrienne Barwell (Inactive) added a comment -
        assessment w/c 28/4/14
        Show
        Adrienne Barwell (Inactive) added a comment - assessment w/c 28/4/14
        Adrienne Barwell (Inactive) made changes -
        Status Worksheet Issued [ 10004 ] Engineer Assessment Scheduled [ 10048 ]
        Work Scheduled 28/Apr/14
        Maureen Hooper (Inactive) made changes -
        Attachment CCF02052014_00036.jpg [ 60607 ]
        Attachment Copy of CCF02052014_00026.jpg [ 60608 ]
        Attachment Copy of CCF02052014_00027.jpg [ 60609 ]
        Maureen Hooper (Inactive) made changes -
        Attachment Copy of CCF02052014_00026.jpg [ 60608 ]
        Maureen Hooper (Inactive) made changes -
        Attachment Copy of CCF02052014_00027.jpg [ 60609 ]
        Maureen Hooper (Inactive) made changes -
        Attachment CCF02052014_00035.jpg [ 60610 ]
        Attachment CCF02052014_00034.jpg [ 60611 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Engineer has made his assessment
        Show
        Maureen Hooper (Inactive) added a comment - Engineer has made his assessment
        Maureen Hooper (Inactive) made changes -
        Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
        Adrienne Barwell (Inactive) made changes -
        Attachment Highlands End A163 (11).JPG [ 60955 ]
        Attachment Highlands End A163 (12).JPG [ 60956 ]
        Attachment Highlands End A163 (13).JPG [ 60957 ]
        Attachment Highlands End A163 (1).JPG [ 60945 ]
        Attachment Highlands End A163 (2).JPG [ 60946 ]
        Attachment Highlands End A163 (3).JPG [ 60947 ]
        Attachment Highlands End A163 (4).JPG [ 60948 ]
        Attachment Highlands End A163 (5).JPG [ 60949 ]
        Attachment Highlands End A163 (6).JPG [ 60950 ]
        Attachment Highlands End A163 (7).JPG [ 60951 ]
        Attachment Highlands End A163 (8).JPG [ 60952 ]
        Attachment Highlands End A163 (9).JPG [ 60953 ]
        Attachment Highlands End A163 (10).JPG [ 60954 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Steve has advised that when he discussed this repair with the owner of the unit, he advised that the parts are not available any more, the customer is not happy to have alternative parts
        Show
        Adrienne Barwell (Inactive) added a comment - Steve has advised that when he discussed this repair with the owner of the unit, he advised that the parts are not available any more, the customer is not happy to have alternative parts
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Steve has not put any labour costs against this claim so I have handed the paperwork back
        Show
        Adrienne Barwell (Inactive) added a comment - Steve has not put any labour costs against this claim so I have handed the paperwork back
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-1.jpg [ 63681 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        We will send samples of the mesina and BK boards and see what she thinks
        Carpet is peach will have to get samples for Braddicks
        Show
        Adrienne Barwell (Inactive) added a comment - We will send samples of the mesina and BK boards and see what she thinks Carpet is peach will have to get samples for Braddicks
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Vinyl required in the bathroom - will send a sample in the post
        Show
        Adrienne Barwell (Inactive) added a comment - Vinyl required in the bathroom - will send a sample in the post
        Hide
        Adrienne Barwell (Inactive) added a comment - - edited
        Mrs Milward
        9 Chewin Road
        Driffield
        Belpher
        Derbyshire
        DE56 4DS
        Show
        Adrienne Barwell (Inactive) added a comment - - edited Mrs Milward 9 Chewin Road Driffield Belpher Derbyshire DE56 4DS
        Adrienne Barwell (Inactive) made changes -
        Attachment quot-1251.docx [ 63685 ]
        Adrienne Barwell (Inactive) made changes -
        Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        quote posted to the site and also to Thistle
        Show
        Adrienne Barwell (Inactive) added a comment - quote posted to the site and also to Thistle
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-2.jpg [ 63686 ]
        Maureen Hooper (Inactive) made changes -
        Description Mrs Milward, 9 Chevin Road, Driffield, Belper, Derby, DE56 4DS 01332 840308
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Jardines have asked us to break down the quotation, I have advised that I will get this back to them tomorrow
        Show
        Adrienne Barwell (Inactive) added a comment - Jardines have asked us to break down the quotation, I have advised that I will get this back to them tomorrow
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Mrs Milward has phoned asking about time scales and samples of materials. I have advised that I will get these out to her asap
        Show
        Adrienne Barwell (Inactive) added a comment - Mrs Milward has phoned asking about time scales and samples of materials. I have advised that I will get these out to her asap
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-3.jpg [ 63962 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Exterior repairs:
        Labour £222.00 + VAT
        Materials: £21.00 + VAT

        Total £291.60 inc VAT
        Show
        Adrienne Barwell (Inactive) added a comment - Exterior repairs: Labour £222.00 + VAT Materials: £21.00 + VAT Total £291.60 inc VAT
        Claire Folland made changes -
        Description Mrs Milward, 9 Chevin Road, Driffield, Belper, Derby, DE56 4DS 01332 840308 Mrs Milward, 9 Chevin Road, Driffield, Belper, Derby, DE56 4DS 01332 840308 07568070162
        Hide
        Claire Folland added a comment -
        Mrs Milward called to advise she has spoken to her insurance company and they are waiting for a break down of costs, she does not think the material costs sounds enough, she wants a decent carpet and understands how much that costs as she has had new carpets put in at home, she is also afraid none of the curtains and pelmets will match, on all her paperwork it states like for like
        Show
        Claire Folland added a comment - Mrs Milward called to advise she has spoken to her insurance company and they are waiting for a break down of costs, she does not think the material costs sounds enough, she wants a decent carpet and understands how much that costs as she has had new carpets put in at home, she is also afraid none of the curtains and pelmets will match, on all her paperwork it states like for like
        Hide
        Adrienne Barwell (Inactive) added a comment -
        The insurance Company have asked for another breakdown of our quotation advising the cost of the undamaged floor coverings and wallboards
        Show
        Adrienne Barwell (Inactive) added a comment - The insurance Company have asked for another breakdown of our quotation advising the cost of the undamaged floor coverings and wallboards
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-4.jpg [ 65887 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        The cost of the un-damaged materials is as follows:
        Wallboards x9 £303.75 + VAT
        Carpet for lounge and twin room £498.50 + VAT

        Total Material costs £802.25 + VAT
        Labour for un-damaged materials £2674.00 + VAT
        Show
        Adrienne Barwell (Inactive) added a comment - The cost of the un-damaged materials is as follows: Wallboards x9 £303.75 + VAT Carpet for lounge and twin room £498.50 + VAT Total Material costs £802.25 + VAT Labour for un-damaged materials £2674.00 + VAT
        Hide
        Adrienne Barwell (Inactive) added a comment -
        breakdown sent to Thistle
        Show
        Adrienne Barwell (Inactive) added a comment - breakdown sent to Thistle
        Hide
        Lorraine Pryor (Inactive) added a comment -
        The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
        with subject: *(QUOT-1251) Water ingress and interior damage * \\
         \\
        and content:\\
        ----
        Ade,
        Mrs Milwood called to chase this quote up.
        She said on the 27th June she was told that we would be sending carpet sample and she hasn't had them yet. She is at her van on wed this week and would like them by then. She also said that we are suppose to be doing a temporary. Can you call her with an update on 07568-070162. I have told her that as far as I can see we are waiting for the insurance company to come back.
        thanks Rain
        Show
        Lorraine Pryor (Inactive) added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\ with subject: *( QUOT-1251 ) Water ingress and interior damage * \\  \\ and content:\\ ---- Ade, Mrs Milwood called to chase this quote up. She said on the 27th June she was told that we would be sending carpet sample and she hasn't had them yet. She is at her van on wed this week and would like them by then. She also said that we are suppose to be doing a temporary. Can you call her with an update on 07568-070162. I have told her that as far as I can see we are waiting for the insurance company to come back. thanks Rain
        Hide
        Adrienne Barwell (Inactive) added a comment -
        e-mail from Thistle asking us to make a temp seal to the unit, I have replied to Thistle, issued a worksheet and scheduled this for W/c 21st July.
        Lorraine to update Mrs Milward
        Show
        Adrienne Barwell (Inactive) added a comment - e-mail from Thistle asking us to make a temp seal to the unit, I have replied to Thistle, issued a worksheet and scheduled this for W/c 21st July. Lorraine to update Mrs Milward
        Hide
        Lorraine Pryor (Inactive) added a comment -
        I have called Mrs Millard to say that the insurance company have now authorised us today to go out and do a temporary repair, I have advise her that it will be w/c 21.07.14.
        I have also said that the supplier will be sending another lot of carpet sample out to us once we get them we can then get these send to her home address.
        When the carpet samples come in we can then get them labelled up so we know what we have sent to her. etc
        Show
        Lorraine Pryor (Inactive) added a comment - I have called Mrs Millard to say that the insurance company have now authorised us today to go out and do a temporary repair, I have advise her that it will be w/c 21.07.14. I have also said that the supplier will be sending another lot of carpet sample out to us once we get them we can then get these send to her home address. When the carpet samples come in we can then get them labelled up so we know what we have sent to her. etc
        Hide
        Lorraine Pryor (Inactive) added a comment -
        The issue has just been emailed to: *MaureenH@surfbay.co.uk*, \\
        with subject: *(QUOT-1251) Water ingress and interior damage * \\
         \\
        and content:\\
        ----
        Mo,
        I know Ade has asked you to order some carpet sample for this quote, once they come in can you see either ade or me as we will need to get samples of what we send to out to her.
        thanks
        Rain
        Show
        Lorraine Pryor (Inactive) added a comment - The issue has just been emailed to: * MaureenH@surfbay.co.uk *, \\ with subject: *( QUOT-1251 ) Water ingress and interior damage * \\  \\ and content:\\ ---- Mo, I know Ade has asked you to order some carpet sample for this quote, once they come in can you see either ade or me as we will need to get samples of what we send to out to her. thanks Rain
        Hide
        Maureen Hooper (Inactive) added a comment -
        Phoned Braddicks and requested samples of cream/beige carpet and vinyl to match to be sent here
        Show
        Maureen Hooper (Inactive) added a comment - Phoned Braddicks and requested samples of cream/beige carpet and vinyl to match to be sent here
        Hide
        Maureen Hooper (Inactive) added a comment - - edited
        Had a phone call from Mrs Milward. She says she does not need the wardrobe to be taken apart and re-assembled with matching wood, as it is just the kickboard that needs to be replaced. Also, The wallboard in the bedroom does not need to be replaced as she has managed to clean off the mould and it is now OK.
        Carpet and vinyl samples have arrived so I have sent them out to Mrs Milward for her to choose which ones she would like to be used in her van.
        Show
        Maureen Hooper (Inactive) added a comment - - edited Had a phone call from Mrs Milward. She says she does not need the wardrobe to be taken apart and re-assembled with matching wood, as it is just the kickboard that needs to be replaced. Also, The wallboard in the bedroom does not need to be replaced as she has managed to clean off the mould and it is now OK. Carpet and vinyl samples have arrived so I have sent them out to Mrs Milward for her to choose which ones she would like to be used in her van.
        Maureen Hooper (Inactive) made changes -
        Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
        Maureen Hooper (Inactive) made changes -
        Attachment 11.7.14.jpg [ 66541 ]
        Adrienne Barwell (Inactive) made changes -
        Assignee Adrienne Barwell [ adrienne ] Maureen Hooper [ maureenh ]
        Hide
        Ellie W (Inactive) added a comment -
        Engineer did not complete work, re-issued worksheet 21.07.14
        Show
        Ellie W (Inactive) added a comment - Engineer did not complete work, re-issued worksheet 21.07.14
        Hide
        Maureen Hooper (Inactive) added a comment -
        Mrs Milward phoned with her selection of the carpet and vinyl required for her van. Appollo Summer Sand (carpet) and Palest vinyl (bathroom)
        Show
        Maureen Hooper (Inactive) added a comment - Mrs Milward phoned with her selection of the carpet and vinyl required for her van. Appollo Summer Sand (carpet) and Palest vinyl (bathroom)
        Hide
        Maureen Hooper (Inactive) added a comment -
        Message left for Steve to measure up in lounge and bathrooms.
        Show
        Maureen Hooper (Inactive) added a comment - Message left for Steve to measure up in lounge and bathrooms.
        Hide
        Maureen Hooper (Inactive) added a comment -
        Vinyl & carpet ordered from Braddicks for delivery by 7.8.14
        Show
        Maureen Hooper (Inactive) added a comment - Vinyl & carpet ordered from Braddicks for delivery by 7.8.14
        Hide
        Adrienne Barwell (Inactive) added a comment -
        I have advised Mo it should only take one day and one engineer
        Show
        Adrienne Barwell (Inactive) added a comment - I have advised Mo it should only take one day and one engineer
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Steve rang, he advised that he used all our door architrave on another unit so it is something that we will have to purchase - he will replace the 7 wallboards in the toilet and the bathroom, and replace the vinyl, he is not sure whether he will have time to lay the carpet in the bedroom today, we may need to sent Keith next week to finish this
        Show
        Adrienne Barwell (Inactive) added a comment - Steve rang, he advised that he used all our door architrave on another unit so it is something that we will have to purchase - he will replace the 7 wallboards in the toilet and the bathroom, and replace the vinyl, he is not sure whether he will have time to lay the carpet in the bedroom today, we may need to sent Keith next week to finish this
        Hide
        Ellie W (Inactive) added a comment -
        The main bathroom was re-vinyled apart from the extra skirting and door frames, the toilet and main bedroom carpet is still left to do
        Show
        Ellie W (Inactive) added a comment - The main bathroom was re-vinyled apart from the extra skirting and door frames, the toilet and main bedroom carpet is still left to do
        Ellie W (Inactive) made changes -
        Attachment CCF11082014_00003.jpg [ 69374 ]
        Hide
        Ellie W (Inactive) added a comment -
        Re-issued a worksheet for the remaining work to be carried out
        Show
        Ellie W (Inactive) added a comment - Re-issued a worksheet for the remaining work to be carried out
        Hide
        Maureen Hooper (Inactive) added a comment -
        Note put on worksheet, Mrs Milward phoned and would like the cream lip which has been put on the step up to the shower changed for a white one.
        Show
        Maureen Hooper (Inactive) added a comment - Note put on worksheet, Mrs Milward phoned and would like the cream lip which has been put on the step up to the shower changed for a white one.
        Maureen Hooper (Inactive) made changes -
        Attachment 22.8.14.jpg [ 70551 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Mrs Milward would like the engineer to visit on Mon 01.09.14 if possible to complete the outstanding work
        Show
        Maureen Hooper (Inactive) added a comment - Mrs Milward would like the engineer to visit on Mon 01.09.14 if possible to complete the outstanding work
        Maureen Hooper (Inactive) made changes -
        Attachment 30.8.14.jpg [ 70987 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Email sent to Vanessa requesting the price of door frames.
        Show
        Maureen Hooper (Inactive) added a comment - Email sent to Vanessa requesting the price of door frames.
        Hide
        Lorraine Pryor (Inactive) added a comment -
        The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
        with subject: *(QUOT-1251) Water ingress and interior damage * \\
         \\
        and content:\\
        ----
        Ade,
        Val from Highlands ends has called to ask what work we are now doing on this quote as it stated at £7500? and now the insurance company are only paying £2000 ?.. Val wants to now what work we are doing and what work has been authorised by the insurance company.. The reason she is asking is that this lady wants to sell her van and they have been in touch with a deal has quoted a price as it stands but they dont then want to be left with a van that needs more work etc. Hope that makes senses. I can see any notes on JIra re insurance and lower cost .. Could you call Val at the park back After the 15th September to let her know what they have agreed to do and why there is such a difference( She on holiday till then) thanks Lorraine
        Show
        Lorraine Pryor (Inactive) added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\ with subject: *( QUOT-1251 ) Water ingress and interior damage * \\  \\ and content:\\ ---- Ade, Val from Highlands ends has called to ask what work we are now doing on this quote as it stated at £7500? and now the insurance company are only paying £2000 ?.. Val wants to now what work we are doing and what work has been authorised by the insurance company.. The reason she is asking is that this lady wants to sell her van and they have been in touch with a deal has quoted a price as it stands but they dont then want to be left with a van that needs more work etc. Hope that makes senses. I can see any notes on JIra re insurance and lower cost .. Could you call Val at the park back After the 15th September to let her know what they have agreed to do and why there is such a difference( She on holiday till then) thanks Lorraine
        Maureen Hooper (Inactive) made changes -
        Attachment 30.8.14.jpg [ 70987 ]
        Maureen Hooper (Inactive) made changes -
        Attachment 3.9.14.jpg [ 71382 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Email from Atlas the architrave is available but not the casings for the door frames
        Show
        Maureen Hooper (Inactive) added a comment - Email from Atlas the architrave is available but not the casings for the door frames
        Maureen Hooper (Inactive) made changes -
        Attachment 4.9.14.jpg [ 71450 ]
        Hide
        Lorraine Pryor (Inactive) added a comment -
        Mrs milward called yesterday asking if the engineer was going out this week, I have spoken to Ade and our engineer will be in the workshop making items for this job on Friday but we are still waiting for some parts to come in.
        I will e-mail Maureen to ask her to chase the outstanding parts on this job.
        Show
        Lorraine Pryor (Inactive) added a comment - Mrs milward called yesterday asking if the engineer was going out this week, I have spoken to Ade and our engineer will be in the workshop making items for this job on Friday but we are still waiting for some parts to come in. I will e-mail Maureen to ask her to chase the outstanding parts on this job.
        Hide
        Lorraine Pryor (Inactive) added a comment -
        The issue has just been emailed to: *MaureenH@surfbay.co.uk*, \\
        with subject: *(QUOT-1251) Water ingress and interior damage * \\
         \\
        and content:\\
        ----
        Mo,
        Mrs Milward was chasing the this up yesterday, can you chase Atlas up to see when they are going to be sending parts / in they are in now.

        thanks
        Rain
        Show
        Lorraine Pryor (Inactive) added a comment - The issue has just been emailed to: * MaureenH@surfbay.co.uk *, \\ with subject: *( QUOT-1251 ) Water ingress and interior damage * \\  \\ and content:\\ ---- Mo, Mrs Milward was chasing the this up yesterday, can you chase Atlas up to see when they are going to be sending parts / in they are in now. thanks Rain
        Maureen Hooper (Inactive) made changes -
        Attachment 16.9.14.jpg [ 72449 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Email sent to Katrina requesting an update on this order
        Show
        Maureen Hooper (Inactive) added a comment - Email sent to Katrina requesting an update on this order
        Maureen Hooper (Inactive) made changes -
        Attachment 17.9.14.jpg [ 72657 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Architraves should be ready for despatch 29.9.14
        Show
        Maureen Hooper (Inactive) added a comment - Architraves should be ready for despatch 29.9.14
        Maureen Hooper (Inactive) made changes -
        Attachment 23.9.14.jpg [ 73151 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Mrs Milward rang for an update on this issue. Will ring her back and tell her that we are expecting the architraves in w/c 29.9.14
        Show
        Maureen Hooper (Inactive) added a comment - Mrs Milward rang for an update on this issue. Will ring her back and tell her that we are expecting the architraves in w/c 29.9.14
        Maureen Hooper (Inactive) made changes -
        Attachment 23.9.14.jpg [ 73157 ]
        Hide
        Maureen Hooper (Inactive) added a comment - - edited
        Spoke to Mrs Milward, she was rather disappointed as she had spoken to someone here last week who had told her the architraves were here and would have the casings put on them last Friday. I am waiting for a call from Katrina at Atlas to confirm the situation with the architraves at the moment. Mrs Milward has asked if we can give her a valuation on her van as she wishes to sell it.
        Show
        Maureen Hooper (Inactive) added a comment - - edited Spoke to Mrs Milward, she was rather disappointed as she had spoken to someone here last week who had told her the architraves were here and would have the casings put on them last Friday. I am waiting for a call from Katrina at Atlas to confirm the situation with the architraves at the moment. Mrs Milward has asked if we can give her a valuation on her van as she wishes to sell it.
        Hide
        Maureen Hooper (Inactive) added a comment -
        Email sent to Adam asking him to phone Mrs Milward and give her a valuation on her van.
        Show
        Maureen Hooper (Inactive) added a comment - Email sent to Adam asking him to phone Mrs Milward and give her a valuation on her van.
        Maureen Hooper (Inactive) made changes -
        Attachment 25.9.14.jpg [ 73552 ]
        Adrienne Barwell (Inactive) made changes -
        Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-5.jpg [ 73562 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Jardines have chased to see how we are getting on with this claim, I have advised that everything apart from the door frames are done.
        Show
        Adrienne Barwell (Inactive) added a comment - Jardines have chased to see how we are getting on with this claim, I have advised that everything apart from the door frames are done.
        Maureen Hooper (Inactive) made changes -
        Attachment 30.9.14.jpg [ 73968 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Phoned Mrs Milward and informed her the architraves were here and that we would be making the casings on Friday and that we should be able to visit her van next week and complete the outstanding work
        Show
        Maureen Hooper (Inactive) added a comment - Phoned Mrs Milward and informed her the architraves were here and that we would be making the casings on Friday and that we should be able to visit her van next week and complete the outstanding work
        Adrienne Barwell (Inactive) made changes -
        Park_Company Highlands End Caravan Park Ltd (242)
        Adrienne Barwell (Inactive) made changes -
        Park_Key_Account true
        Park_Contact m cox
        Park_Postcode DT6 6AR
        Park_Phone 01308 422139
        Park_Code HIGH03
        Park_Address2 Eype
        Park_City Bridport
        Park_Address Highlands End Farm
        Adrienne Barwell (Inactive) made changes -
        Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
        Maureen Hooper (Inactive) made changes -
        Attachment CCF23102014_00001.jpg [ 75964 ]
        Maureen Hooper (Inactive) made changes -
        Attachment CCF23102014_00001.jpg [ 75966 ]
        Maureen Hooper (Inactive) made changes -
        Attachment CCF23102014_00001.jpg [ 75966 ]
        Maureen Hooper (Inactive) made changes -
        Attachment CCF23102014_00002.jpg [ 75967 ]
        Hide
        Maureen Hooper (Inactive) added a comment -
        Work completed 16.10.14
        Show
        Maureen Hooper (Inactive) added a comment - Work completed 16.10.14
        Maureen Hooper (Inactive) made changes -
        Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
        Plot
        Maureen Hooper (Inactive) made changes -
        Status Parts Recieved [ 10003 ] Resolved [ 5 ]
        Resolution Completed [ 1 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        invoice 461654 (there is no mention on the paperwork from Jardines about excess)
        I have e-mailed Jardines to double check this
        Show
        Adrienne Barwell (Inactive) added a comment - invoice 461654 (there is no mention on the paperwork from Jardines about excess) I have e-mailed Jardines to double check this
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-6.jpg [ 77162 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Satisfaction note sent to Mrs Milward
        Show
        Adrienne Barwell (Inactive) added a comment - Satisfaction note sent to Mrs Milward
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-7.jpg [ 77165 ]
        Adrienne Barwell (Inactive) made changes -
        Attachment screenshot-8.jpg [ 77176 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Thistles confirmed that there is no excess
        Show
        Adrienne Barwell (Inactive) added a comment - Thistles confirmed that there is no excess
        Adrienne Barwell (Inactive) made changes -
        Status Resolved [ 5 ] Complete [ 6 ]
        Adrienne Barwell (Inactive) made changes -
        Workflow Quotes ver 2 [ 106084 ] Quotes ver 2.1 [ 152951 ]
        Hide
        Adrienne Barwell (Inactive) added a comment -
        Signed Satisfaction note received and posted to Thistles
        Show
        Adrienne Barwell (Inactive) added a comment - Signed Satisfaction note received and posted to Thistles
        Adrienne Barwell (Inactive) made changes -
        Workflow Quotes ver 2.1 [ 152951 ] Quotes ver 2.5 [ 155888 ]
        made changes -
        Park_Email
        made changes -
        Park_Key_Account true Yes
        made changes -
        Park_Email
        made changes -
        Park_Key_Account Yes
        made changes -
        Park_Email
        Adrienne Barwell (Inactive) made changes -
        Workflow Quotes ver 2.5 [ 155888 ] Quotes ver 3 [ 170844 ]
        Adrienne Barwell (Inactive) made changes -
        Workflow Quotes ver 3 [ 170844 ] Quotes ver 3.1 [ 172592 ]
        made changes -
        Resolution Completed [ 1 ]
        Status Complete [ 6 ] Reopened [ 4 ]
        made changes -
        Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
        Quote outcome None [ 12253 ]
        Assignee Maureen Hooper [ maureenh ] Charleen Sibley [ charleen sibley ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Open Worksheet Issued Worksheet Issued
        4m 36s 1 Adrienne Barwell (Inactive) 25/Apr/14 12:44 PM
        Worksheet Issued Worksheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
        39s 1 Adrienne Barwell (Inactive) 25/Apr/14 12:44 PM
        Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
        7d 23h 15m 1 Maureen Hooper (Inactive) 03/May/14 12:00 PM
        Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
        34d 2h 55m 1 Adrienne Barwell (Inactive) 06/Jun/14 2:55 PM
        Quotation supplied Quotation supplied Quotation accepted Quotation accepted
        35d 21m 1 Maureen Hooper (Inactive) 11/Jul/14 3:17 PM
        Quotation accepted Quotation accepted Parts ordered Parts ordered
        75d 20h 44m 1 Adrienne Barwell (Inactive) 25/Sep/14 12:02 PM
        Parts ordered Parts ordered Parts Recieved Parts Recieved
        28d 3h 12m 1 Maureen Hooper (Inactive) 23/Oct/14 3:15 PM
        Parts Recieved Parts Recieved Resolved Resolved
        5s 1 Maureen Hooper (Inactive) 23/Oct/14 3:15 PM
        Resolved Resolved Complete Complete
        14d 2h 18m 1 Adrienne Barwell (Inactive) 06/Nov/14 4:34 PM
        Complete Complete Reopened Reopened
        4060d 17h 32m 1 19/Dec/25 10:06 AM
        Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
        9m 10s 1 19/Dec/25 10:16 AM

          People

          • Assignee:
            Charleen Sibley
            Reporter:
            Adrienne Barwell (Inactive)
          • Watchers:
            2 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Work Scheduled: