Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Assessment Sheet Issued
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Plot:..
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Model:ABI Connoisseur
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Serial:1460383
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Size:38x12
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Status Colour:
Assessment Sheet Issued
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Stock_Number:26547
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Park_Company:West Dorset Leisure Holidays
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Park_Code:WEST08
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Park_Contact:Mr M Cox
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Park_Phone:1308422139
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Park_Postcode:DT6 6AR
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
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Quote outcome:None
Activity
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
Hide
Ellie W (Inactive)
added a comment -
Permalink
Worksheet Issued 30.7.14
Show
Ellie W (Inactive)
added a comment - Worksheet Issued 30.7.14
| Attachment | Worksheet issued 30.7.14.jpg [ 68161 ] |
| Attachment | CCF26082014_00006.jpg [ 70610 ] | |
| Attachment | CCF26082014_00007.jpg [ 70611 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Park_Company | West Dorset Leisure Holidays (597) |
| Park_Key_Account | true | |
| Park_Contact | Mr M Cox | |
| Park_Postcode | DT6 6AR | |
| Park_Phone | 1308422139 | |
| Park_Code | WEST08 | |
| Park_Address2 | Eype | |
| Park_City | Bridport | |
| Park_Address | Highlands End Caravan Park |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Assignee | Ellie W [ temp ] | Maureen Hooper [ maureenh ] |
No movement on this issue, so I will close down
Show
Maureen Hooper (Inactive)
added a comment - No movement on this issue, so I will close down
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Workflow | Quotes ver 2 [ 110425 ] | Quotes ver 2.1 [ 152920 ] |
| Workflow | Quotes ver 2.1 [ 152920 ] | Quotes ver 2.5 [ 155867 ] |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | true | Yes |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | Yes |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | yes | Yes |
| Workflow | Quotes ver 2.5 [ 155867 ] | Quotes ver 3 [ 170825 ] |
| Workflow | Quotes ver 3 [ 170825 ] | Quotes ver 3.1 [ 172576 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | screenshot-1.png [ 113836 ] |
Val has e-mailed me to say that the customer is complaining that the mastic has gone hard around the windows and doors of this unit and they would like our engineer to return and sort this. I have advised Val that this is wear and tear and due to weathering and is not something that will be covered under warranty. This should be renewed as part of their routine maintenance. I have asked Val to let me know if I can be of any further assistance with this
Show
Adrienne Barwell (Inactive)
added a comment - Val has e-mailed me to say that the customer is complaining that the mastic has gone hard around the windows and doors of this unit and they would like our engineer to return and sort this. I have advised Val that this is wear and tear and due to weathering and is not something that will be covered under warranty. This should be renewed as part of their routine maintenance. I have asked Val to let me know if I can be of any further assistance with this
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Summary | Doors and windows trims/ rubber are showing signs of cracking | Doors and windows trims/ rubber are showing signs of cracking (this is the mastic) |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Attachment | screenshot-2.png [ 120067 ] |
I have updated Jasper with dates when this work was undertaken
28.08.12 and also 19.08.14
28.08.12 and also 19.08.14
Show
Adrienne Barwell (Inactive)
added a comment - I have updated Jasper with dates when this work was undertaken
28.08.12 and also 19.08.14
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 50s | 1 | temp | 30/Jul/14 2:08 PM | |||||
|
26d 19h 20m | 1 | temp | 26/Aug/14 9:29 AM | |||||
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1s | 1 | Maureen Hooper (Inactive) | 22/Oct/14 10:19 AM | |||||
|
4s | 1 | Maureen Hooper (Inactive) | 22/Oct/14 10:19 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 23/Mar/16 4:09 PM | |||||
|
15s | 2 | Adrienne Barwell (Inactive) | 23/Mar/16 4:09 PM | |||||
|
57d 50m | 2 | Adrienne Barwell (Inactive) | 23/Mar/16 4:09 PM | |||||
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1s | 1 | Adrienne Barwell (Inactive) | 23/Mar/16 4:09 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 23/Mar/16 4:09 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 23/Mar/16 4:09 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 23/Mar/16 4:09 PM | |||||
|
4s | 2 | Adrienne Barwell (Inactive) | 23/Mar/16 4:09 PM | |||||
|
4037d 20h 5m | 2 | 11/Nov/25 5:28 AM | ||||||
|
35d 7h 18m | 2 | 16/Dec/25 12:44 PM |
