Details
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Type:
Exterior Panels (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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ID Number:NSCN60058825 compass insurance
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Plot:A092
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Model:Classique
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Status Colour:
Assessment Sheet Issued
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Sage_Invoice:461886
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Park_Company:Highlands End Caravan Park Ltd
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Park_Code:HIGH03
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Park_Contact:m cox
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Park_Phone:01308 422139
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Park_Postcode:DT6 6AR
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Additional Contact Details:
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Invoice Number:464222
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Satisfaction note signed:Yes
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Issue Links
1. |
Update Customer |  |
Complete | Claire Folland | |
2. |
Check Parts Correct | |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
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Adrienne Barwell (Inactive)
added a comment -
Permalink
paperwork passed to Mo
Show
Adrienne Barwell (Inactive)
added a comment - paperwork passed to Mo
| Attachment | CCF24112014_00000.jpg [ 78368 ] | |
| Attachment | CCF24112014_00001.jpg [ 78369 ] |
| Attachment | 24.11.14.jpg [ 78372 ] |
| Attachment | 24.11.14.jpg [ 78372 ] |
| Attachment | 24.11.14.jpg [ 78373 ] |
Email sent to ECS requesting a price for this panel
Show
Maureen Hooper (Inactive)
added a comment - Email sent to ECS requesting a price for this panel
| Attachment | 24.11.14.jpg [ 78374 ] |
Price received from ECS
Show
Maureen Hooper (Inactive)
added a comment - Price received from ECS
| Attachment | 24.11.14.jpg [ 78421 ] |
| Attachment | Quote - Classique Highlands End.docx [ 78427 ] |
Quote prepared and sent to Site
Show
Maureen Hooper (Inactive)
added a comment - Quote prepared and sent to Site
| Workflow | Quotes ver 2 [ 117561 ] | Quotes ver 2.1 [ 152893 ] |
The Insurance Company have queried the quote because there is no description attached to it. I have updated them but passed the quotes back to Mo so that she is aware of the mistake made.
Show
Adrienne Barwell (Inactive)
added a comment - The Insurance Company have queried the quote because there is no description attached to it. I have updated them but passed the quotes back to Mo so that she is aware of the mistake made.
| Attachment | screenshot-1.jpg [ 79405 ] |
| Issue Type | Panel/Plinth Heater & Fires (4 Weeks) [ 23 ] | Exterior Panels (8 Weeks) [ 26 ] |
| Attachment | screenshot-2.jpg [ 79406 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
| Park_Company | Not defined | Highlands End Caravan Park Ltd (242) |
| Park_Key_Account | true | |
| Park_Contact | m cox | |
| Park_Postcode | DT6 6AR | |
| Park_Phone | 01308 422139 | |
| Park_Code | HIGH03 | |
| Park_Address2 | Eype | |
| Park_City | Bridport | |
| Park_Address | Highlands End Farm |
The Insurance Company have asked me to issue another quote with the description on it.
Show
Adrienne Barwell (Inactive)
added a comment - The Insurance Company have asked me to issue another quote with the description on it.
| Attachment | quot-1467.1.docx [ 79522 ] |
E-mailed quotation with description over to Thistle
Show
Adrienne Barwell (Inactive)
added a comment - E-mailed quotation with description over to Thistle
| Attachment | screenshot-3.jpg [ 79523 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
We have not had an official acceptance from Thistles yet, but have received a cheque for £50.00 excess from the customer. I will raise an invoice for this.
Show
Adrienne Barwell (Inactive)
added a comment - We have not had an official acceptance from Thistles yet, but have received a cheque for £50.00 excess from the customer. I will raise an invoice for this.
INVOICE NUMBER FOR EXCESS 461886
Show
Adrienne Barwell (Inactive)
added a comment - INVOICE NUMBER FOR EXCESS 461886
| Sage_Invoice | 461886 |
| Attachment | CCF20112014_00000.jpg [ 80450 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Maureen Hooper [ maureenh ] |
Email from Adrienne giving the go-ahead on this quote as acceptance from Insurance company is in the post
Show
Maureen Hooper (Inactive)
added a comment - Email from Adrienne giving the go-ahead on this quote as acceptance from Insurance company is in the post
| Attachment | 18.12.14.jpg [ 80451 ] |
Email to ECS ordering panel
Show
Maureen Hooper (Inactive)
added a comment - Email to ECS ordering panel
| Attachment | 18.12.14.jpg [ 80466 ] |
Waiting for panel to arrive
Show
Maureen Hooper (Inactive)
added a comment - Waiting for panel to arrive
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Workflow | Quotes ver 2.1 [ 152893 ] | Quotes ver 2.5 [ 155852 ] |
| Attachment | screenshot-4.jpg [ 82209 ] |
| Attachment | screenshot-5.jpg [ 82210 ] |
The customer is to be informed as soon as we have the panel so that we can make arrangements to repair the unit
Claire Lewis [claire.e.lewis@outlook.com]
Claire Lewis [claire.e.lewis@outlook.com]
Show
Adrienne Barwell (Inactive)
added a comment - The customer is to be informed as soon as we have the panel so that we can make arrangements to repair the unit
Claire Lewis [ claire.e.lewis@outlook.com ]
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Email to Shaun at ECS asking for a date of delivery
Show
Maureen Hooper (Inactive)
added a comment - Email to Shaun at ECS asking for a date of delivery
| Attachment | 22.1.15.jpg [ 82229 ] |
| Plot | A092 | |
| Model | A092 | Classique |
Email to ECS asking for the date this panel was delivered
Show
Maureen Hooper (Inactive)
added a comment - Email to ECS asking for the date this panel was delivered
| Attachment | 4.2.15.jpg [ 83161 ] |
Response from ECS saying they have not had the panel in yet
Show
Maureen Hooper (Inactive)
added a comment - - edited Response from ECS saying they have not had the panel in yet
| Attachment | 6.2.15.jpg [ 83346 ] |
| Assignee | Maureen Hooper [ maureenh ] | Lorraine Pryor [ lorraine ] |
| Attachment | screenshot-6.jpg [ 83619 ] |
The issue has just been emailed to: *adrienne@surfbay.co.uk*, \\
with subject: *(QUOT-1467) Panel damage caused by debris being blown around in the high winds * \\
\\
and content:\\
----
Ade,
this has been assigned to me , but I can see the ECS quote no so I can chase the panel up, do you still have a copy of the quote ?
There is a screen shot but I cant see the bottom for the quote no.
thanks
Rain
with subject: *(QUOT-1467) Panel damage caused by debris being blown around in the high winds * \\
\\
and content:\\
----
Ade,
this has been assigned to me , but I can see the ECS quote no so I can chase the panel up, do you still have a copy of the quote ?
There is a screen shot but I cant see the bottom for the quote no.
thanks
Rain
Show
Lorraine Pryor (Inactive)
added a comment - The issue has just been emailed to: * adrienne@surfbay.co.uk *, \\
with subject: *( QUOT-1467 ) Panel damage caused by debris being blown around in the high winds * \\
\\
and content:\\
----
Ade,
this has been assigned to me , but I can see the ECS quote no so I can chase the panel up, do you still have a copy of the quote ?
There is a screen shot but I cant see the bottom for the quote no.
thanks
Rain
I have confirmed to Lorraine that all the paperwork for this quote is in the accepted quotation file.
Show
Adrienne Barwell (Inactive)
added a comment - I have confirmed to Lorraine that all the paperwork for this quote is in the accepted quotation file.
I have looked in the accepted quotes and found the ECS order no 12787.
I will email them now to see when this is due into us.
I will email them now to see when this is due into us.
Show
Lorraine Pryor (Inactive)
added a comment - I have looked in the accepted quotes and found the ECS order no 12787.
I will email them now to see when this is due into us.
| Attachment | 01.04.15 email to ECS to chase panel up..jpg [ 87127 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
The customer is chasing to see when this work will be carried out. I can see that Lorraine chased this back at the beginning of the month but doesn't seem to have had a response.
Show
Adrienne Barwell (Inactive)
added a comment - - edited The customer is chasing to see when this work will be carried out. I can see that Lorraine chased this back at the beginning of the month but doesn't seem to have had a response.
I have e-mailed Shaun chasing the panel and asking him if he can also fit it. Awaiting his response (I cannot attached a screenshot at present)
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Shaun chasing the panel and asking him if he can also fit it. Awaiting his response (I cannot attached a screenshot at present)
made changes -
| Park_Email |
made changes -
| Park_Key_Account | true | Yes |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | Yes |
I have spoken to Shaun at ECS and asked where he has got with this one, he has advised that he is having trouble sourcing the panel but should be able to sort this out next week
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Shaun at ECS and asked where he has got with this one, he has advised that he is having trouble sourcing the panel but should be able to sort this out next week
I will contact Shaun again to see if he has managed to get a panel for this job.
Show
Adrienne Barwell (Inactive)
added a comment - I will contact Shaun again to see if he has managed to get a panel for this job.
Shaun has advised that he has inspected the unit and the panel in glace, he is hoping to carry out this work w/c 29.6.15
Show
Adrienne Barwell (Inactive)
added a comment - Shaun has advised that he has inspected the unit and the panel in glace, he is hoping to carry out this work w/c 29.6.15
| Attachment | screenshot-7.jpg [ 94448 ] |
Waiting to hear if shaun at ECS has carried out this work yet
Show
Lorraine Pryor (Inactive)
added a comment - Waiting to hear if shaun at ECS has carried out this work yet
Called Shaun at ECS he is going to call me later once he gets back into the office.
Show
Lorraine Pryor (Inactive)
added a comment - Called Shaun at ECS he is going to call me later once he gets back into the office.
Still not had any update from Shaun at ECS I will drop him an email now asking if he has completed this job now.
Looked at the ECS quote on Jira but the ref no doesn't show.
Looked at the ECS quote on Jira but the ref no doesn't show.
Show
Lorraine Pryor (Inactive)
added a comment - - edited Still not had any update from Shaun at ECS I will drop him an email now asking if he has completed this job now.
Looked at the ECS quote on Jira but the ref no doesn't show.
copy of email to Shaun on jira, now waiting for a response.
Show
Lorraine Pryor (Inactive)
added a comment - copy of email to Shaun on jira, now waiting for a response.
| Attachment | 05.05.15 email to Shaun.jpg [ 98880 ] |
I have moved this issue over to Nikki whilst Karen is away
Show
Adrienne Barwell (Inactive)
added a comment - I have moved this issue over to Nikki whilst Karen is away
| Reporter | Maureen Hooper [ maureenh ] | Nikki Milling [ nikkim ] |
| Priority | Over 8 Weeks [ 25 ] | Normal [ 21 ] |
Called Shaun from ECs he said he has spoken to Ade about this one yesterday, he is unable to get the same profile for this van and can fit three waist high panels. Shaun said he has emailed ade some photos.
I will need to speak to ade before I can update the owner etc on this one.
I will need to speak to ade before I can update the owner etc on this one.
Show
Lorraine Pryor (Inactive)
added a comment - Called Shaun from ECs he said he has spoken to Ade about this one yesterday, he is unable to get the same profile for this van and can fit three waist high panels. Shaun said he has emailed ade some photos.
I will need to speak to ade before I can update the owner etc on this one.
I have spoken to Shaun and he advised that he will need to change three panels up to waist high because he cannot match the original. He said that he will do this in the next couple of weeks.
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Shaun and he advised that he will need to change three panels up to waist high because he cannot match the original. He said that he will do this in the next couple of weeks.
Forgot to update Lorraine, I have done so now.
Show
Adrienne Barwell (Inactive)
added a comment - Forgot to update Lorraine, I have done so now.
| Additional Contact Details |
Owner Mrs C Lewis - 01147 902757
email claire.e.lewis@outlook.com |
I have spoken to ade, left a answer phone message on owner home no to explain the delay and that we should get the panel in the next 2-3 weeks as soon as we get a date we can update her.
I will call insurance company to update them also.
I will call insurance company to update them also.
Show
Lorraine Pryor (Inactive)
added a comment - I have spoken to ade, left a answer phone message on owner home no to explain the delay and that we should get the panel in the next 2-3 weeks as soon as we get a date we can update her.
I will call insurance company to update them also.
| ID Number | NSCN60058825 compass insurance |
I have left a message on the insurance an/phone for Naomi for ref no NSCN60058825.
This has not been put in the quote accepted file so I will print this off and put the copy of Jira in
This has not been put in the quote accepted file so I will print this off and put the copy of Jira in
Show
Lorraine Pryor (Inactive)
added a comment - I have left a message on the insurance an/phone for Naomi for ref no NSCN60058825.
This has not been put in the quote accepted file so I will print this off and put the copy of Jira in
| Attachment | 01.09.15 email to owner to update her.jpg [ 100317 ] |
| Attachment | 01.09.15.jpg [ 100318 ] |
| Attachment | 02.09.15 email from owner after update.jpg [ 100468 ] |
made changes -
| Park_Email |
| Workflow | Quotes ver 2.5 [ 155852 ] | Quotes ver 3 [ 170860 ] |
| Workflow | Quotes ver 3 [ 170860 ] | Quotes ver 3.1 [ 172986 ] |
Invoiced thistle - 464221
Credited Thistle for the Excess - 464222
Credited Thistle for the Excess - 464222
Show
Ellie W (Inactive)
added a comment - Invoiced thistle - 464221
Credited Thistle for the Excess - 464222
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
| Plot |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | 464222 |
Satisfaction Note sent to park
Show
Ellie W (Inactive)
added a comment - Satisfaction Note sent to park
I have had a phone call from Natalie at Thistle Insurance Services to say that this was incorrectly invoiced again, I was not aware that QUOT-1383 is exactly the same issue which had previously been settled in April and it was authorised last year (I have now linked these claims)
I will now need to credit this quote and will call her back to apologise for my mistake and close this claim off.
I will now need to credit this quote and will call her back to apologise for my mistake and close this claim off.
Show
Ellie W (Inactive)
added a comment - I have had a phone call from Natalie at Thistle Insurance Services to say that this was incorrectly invoiced again, I was not aware that QUOT-1383 is exactly the same issue which had previously been settled in April and it was authorised last year (I have now linked these claims)
I will now need to credit this quote and will call her back to apologise for my mistake and close this claim off.
Credited thistle - 464243
Show
Ellie W (Inactive)
added a comment - Credited thistle - 464243
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | Yes [ 11651 ] | |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5m 17s | 1 | Maureen Hooper (Inactive) | 14/Nov/14 4:38 PM | |||||
|
9d 16h 37m | 1 | Adrienne Barwell (Inactive) | 24/Nov/14 9:15 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 24/Nov/14 9:15 AM | |||||
|
14d 3h 13m | 1 | Adrienne Barwell (Inactive) | 08/Dec/14 12:28 PM | |||||
|
9d 23h 5m | 1 | Adrienne Barwell (Inactive) | 18/Dec/14 11:34 AM | |||||
|
34d 4h 42m | 1 | Adrienne Barwell (Inactive) | 21/Jan/15 4:16 PM | |||||
|
259d 19h 49m | 1 | temp | 08/Oct/15 1:05 PM | |||||
|
39s | 1 | temp | 08/Oct/15 1:06 PM | |||||
|
4s | 1 | temp | 08/Oct/15 1:06 PM | |||||
|
5s | 1 | temp | 08/Oct/15 1:06 PM | |||||
|
2s | 1 | temp | 08/Oct/15 1:06 PM | |||||
|
7s | 1 | temp | 08/Oct/15 1:06 PM | |||||
|
20d 2h 32m | 1 | temp | 28/Oct/15 2:39 PM | |||||
|
3s | 1 | temp | 28/Oct/15 2:39 PM | |||||
|
2s | 1 | temp | 28/Oct/15 2:39 PM | |||||
|
3666d 14h 46m | 1 | 11/Nov/25 5:26 AM | ||||||
|
33s | 1 | 11/Nov/25 5:26 AM |
