Details
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Type:
Exterior Panels (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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ID Number:NSCN60058825 compass insurance
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Plot:A092
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Model:Classique
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Status Colour:
Assessment Sheet Issued
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Sage_Invoice:461886
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Park_Company:Highlands End Caravan Park Ltd
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Park_Code:HIGH03
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Park_Contact:m cox
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Park_Phone:01308 422139
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Park_Postcode:DT6 6AR
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Additional Contact Details:
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Invoice Number:464222
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Satisfaction note signed:Yes
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Issue Links
1. |
Update Customer |  |
Complete | Claire Folland | |
2. |
Check Parts Correct | |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Attachment | CCF24112014_00000.jpg [ 78368 ] | |
| Attachment | CCF24112014_00001.jpg [ 78369 ] |
| Attachment | 24.11.14.jpg [ 78372 ] |
| Attachment | 24.11.14.jpg [ 78372 ] |
| Attachment | 24.11.14.jpg [ 78373 ] |
| Attachment | 24.11.14.jpg [ 78374 ] |
| Attachment | 24.11.14.jpg [ 78421 ] |
| Attachment | Quote - Classique Highlands End.docx [ 78427 ] |
| Workflow | Quotes ver 2 [ 117561 ] | Quotes ver 2.1 [ 152893 ] |
| Attachment | screenshot-1.jpg [ 79405 ] |
| Issue Type | Panel/Plinth Heater & Fires (4 Weeks) [ 23 ] | Exterior Panels (8 Weeks) [ 26 ] |
| Attachment | screenshot-2.jpg [ 79406 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
| Park_Company | Not defined | Highlands End Caravan Park Ltd (242) |
| Park_Key_Account | true | |
| Park_Contact | m cox | |
| Park_Postcode | DT6 6AR | |
| Park_Phone | 01308 422139 | |
| Park_Code | HIGH03 | |
| Park_Address2 | Eype | |
| Park_City | Bridport | |
| Park_Address | Highlands End Farm |
| Attachment | quot-1467.1.docx [ 79522 ] |
| Attachment | screenshot-3.jpg [ 79523 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Sage_Invoice | 461886 |
| Attachment | CCF20112014_00000.jpg [ 80450 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Maureen Hooper [ maureenh ] |
| Attachment | 18.12.14.jpg [ 80451 ] |
| Attachment | 18.12.14.jpg [ 80466 ] |
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Workflow | Quotes ver 2.1 [ 152893 ] | Quotes ver 2.5 [ 155852 ] |
| Attachment | screenshot-4.jpg [ 82209 ] |
| Attachment | screenshot-5.jpg [ 82210 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | 22.1.15.jpg [ 82229 ] |
| Plot | A092 | |
| Model | A092 | Classique |
| Attachment | 4.2.15.jpg [ 83161 ] |
| Attachment | 6.2.15.jpg [ 83346 ] |
| Assignee | Maureen Hooper [ maureenh ] | Lorraine Pryor [ lorraine ] |
| Attachment | screenshot-6.jpg [ 83619 ] |
| Attachment | 01.04.15 email to ECS to chase panel up..jpg [ 87127 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | true | Yes |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | Yes |
| Attachment | screenshot-7.jpg [ 94448 ] |
| Attachment | 05.05.15 email to Shaun.jpg [ 98880 ] |
| Reporter | Maureen Hooper [ maureenh ] | Nikki Milling [ nikkim ] |
| Priority | Over 8 Weeks [ 25 ] | Normal [ 21 ] |
| Additional Contact Details |
Owner Mrs C Lewis - 01147 902757
email claire.e.lewis@outlook.com |
| ID Number | NSCN60058825 compass insurance |
| Attachment | 01.09.15 email to owner to update her.jpg [ 100317 ] |
| Attachment | 01.09.15.jpg [ 100318 ] |
| Attachment | 02.09.15 email from owner after update.jpg [ 100468 ] |
made changes -
| Park_Email |
| Workflow | Quotes ver 2.5 [ 155852 ] | Quotes ver 3 [ 170860 ] |
| Workflow | Quotes ver 3 [ 170860 ] | Quotes ver 3.1 [ 172986 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
| Plot |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | 464222 |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | Yes [ 11651 ] | |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |