Details
-
Type:
Roof (8 Weeks)
-
Status: Assessment Sheet Issued
-
Priority:
Low
-
Resolution: Unresolved
-
Labels:None
-
Model:Atlas Concept
-
Status Colour:
Assessment Sheet Issued
-
Park_Company:Trewiston Farm Caravan Park
-
Park_Code:TREW04
-
Park_Phone:01208863205
-
Park_Postcode:PL27 6PX
-
Satisfaction note signed:No
-
Park_Key_Account:Yes
-
SLA: Quote Time to:
-
SLA Status:
-
Quote outcome:None
Description
Request from Customer has come via email from Matt
Issue Links
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
163d 4h 49m | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
3665d 15h 20m | 1 | 11/Nov/25 5:27 AM | ||||||
|
18s | 1 | 11/Nov/25 5:27 AM |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Assignee | Karen Watson [ karenw ] | Lorraine Pryor [ lorraine ] |
| Workflow | Quotes ver 3 [ 171067 ] | Quotes ver 3.1 [ 172774 ] |
| Workflow | Quotes ver 2.5 [ 162881 ] | Quotes ver 3 [ 171067 ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Please see attached jira reference which refers to a conversation with the customer where he was going to try and purchase them direct from Elthringtons
Show
Adrienne Barwell (Inactive)
added a comment - Please see attached jira reference which refers to a conversation with the customer where he was going to try and purchase them direct from Elthringtons
| Park_Postcode | PL27 6PX | |
| Park_Phone | 1208863205 | |
| Park_Code | TREW04 | |
| Park_Key_Account | No | |
| Park_Address2 | St Minver | |
| Park_City | Wadebridge | |
| Park_Address | Trewiston Farm Caravan Park |
| Park_Company | Not defined | Trewiston Farm Caravan Park |
| Priority | Normal [ 21 ] | Low [ 22 ] |
Email from Matt saying "No not heard back as of yet but there has been a bit of an issue with van so not going to chase it for the mo."
Show
Karen Watson (Inactive)
added a comment - Email from Matt saying "No not heard back as of yet but there has been a bit of an issue with van so not going to chase it for the mo."
| Attachment | Email from Matt.jpg [ 96816 ] |
| Attachment | Email to Matt.jpg [ 96629 ] |
| Attachment | Emailed prices to Matt.jpg [ 96628 ] |
Advised Adrienne I gave Matt prices supplied by Atlas on 10.06.15, but overlooked updating Jira to that affect - done now.
As Matt has not come back to me, sent him an email asking if the customer had come back to him and does he want to order?
As Matt has not come back to me, sent him an email asking if the customer had come back to him and does he want to order?
Show
Karen Watson (Inactive)
added a comment - - edited Advised Adrienne I gave Matt prices supplied by Atlas on 10.06.15, but overlooked updating Jira to that affect - done now.
As Matt has not come back to me, sent him an email asking if the customer had come back to him and does he want to order?
| Attachment | Email from and reply to Atlas.jpg [ 92774 ] |
Further email from Katrina advising that panels come in different sizes depending on which part of the van needs repairing. Email sent to Katrina explaining what the customer is using them for and requested individual prices and dimensions of each different size panel.
Show
Karen Watson (Inactive)
added a comment - Further email from Katrina advising that panels come in different sizes depending on which part of the van needs repairing. Email sent to Katrina explaining what the customer is using them for and requested individual prices and dimensions of each different size panel.
| Attachment | Email sent to Atlas.jpg [ 91388 ] |
Matt confirmed serial number is AT010032. Emailed s/n. to Katrina at Atlas.
Show
Karen Watson (Inactive)
added a comment - Matt confirmed serial number is AT010032. Emailed s/n. to Katrina at Atlas.
Email from Katrina requesting serial no. Replied that we do not have serial number but understand these parts are standard to all Concepts.
Show
Karen Watson (Inactive)
added a comment - Email from Katrina requesting serial no. Replied that we do not have serial number but understand these parts are standard to all Concepts.
| Attachment | Email sent to Atlas.jpg [ 91238 ] |
Email sent to Katrina requesting price as per Matt's request.
Show
Karen Watson (Inactive)
added a comment - Email sent to Katrina requesting price as per Matt's request.
| Field | Original Value | New Value |
|---|---|---|
| Attachment | Email from Matt.jpg [ 91233 ] |
