Details
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Type:
Roof (8 Weeks)
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Status: Assessment Sheet Issued
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Priority:
Low
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Resolution: Unresolved
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Labels:None
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Model:Atlas Concept
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Status Colour:
Assessment Sheet Issued
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Park_Company:Trewiston Farm Caravan Park
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Park_Code:TREW04
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Park_Phone:01208863205
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Park_Postcode:PL27 6PX
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:None
Description
Request from Customer has come via email from Matt
Issue Links
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | Email from Matt.jpg [ 91233 ] |
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Karen Watson (Inactive)
added a comment -
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Email sent to Katrina requesting price as per Matt's request.
Show
Karen Watson (Inactive)
added a comment - Email sent to Katrina requesting price as per Matt's request.
| Attachment | Email sent to Atlas.jpg [ 91238 ] |
Email from Katrina requesting serial no. Replied that we do not have serial number but understand these parts are standard to all Concepts.
Show
Karen Watson (Inactive)
added a comment - Email from Katrina requesting serial no. Replied that we do not have serial number but understand these parts are standard to all Concepts.
Matt confirmed serial number is AT010032. Emailed s/n. to Katrina at Atlas.
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Karen Watson (Inactive)
added a comment - Matt confirmed serial number is AT010032. Emailed s/n. to Katrina at Atlas.
| Attachment | Email sent to Atlas.jpg [ 91388 ] |
Further email from Katrina advising that panels come in different sizes depending on which part of the van needs repairing. Email sent to Katrina explaining what the customer is using them for and requested individual prices and dimensions of each different size panel.
Show
Karen Watson (Inactive)
added a comment - Further email from Katrina advising that panels come in different sizes depending on which part of the van needs repairing. Email sent to Katrina explaining what the customer is using them for and requested individual prices and dimensions of each different size panel.
| Attachment | Email from and reply to Atlas.jpg [ 92774 ] |
Advised Adrienne I gave Matt prices supplied by Atlas on 10.06.15, but overlooked updating Jira to that affect - done now.
As Matt has not come back to me, sent him an email asking if the customer had come back to him and does he want to order?
As Matt has not come back to me, sent him an email asking if the customer had come back to him and does he want to order?
Show
Karen Watson (Inactive)
added a comment - - edited Advised Adrienne I gave Matt prices supplied by Atlas on 10.06.15, but overlooked updating Jira to that affect - done now.
As Matt has not come back to me, sent him an email asking if the customer had come back to him and does he want to order?
| Attachment | Emailed prices to Matt.jpg [ 96628 ] |
| Attachment | Email to Matt.jpg [ 96629 ] |
| Attachment | Email from Matt.jpg [ 96816 ] |
Email from Matt saying "No not heard back as of yet but there has been a bit of an issue with van so not going to chase it for the mo."
Show
Karen Watson (Inactive)
added a comment - Email from Matt saying "No not heard back as of yet but there has been a bit of an issue with van so not going to chase it for the mo."
| Priority | Normal [ 21 ] | Low [ 22 ] |
| Park_Company | Not defined | Trewiston Farm Caravan Park |
| Park_Postcode | PL27 6PX | |
| Park_Phone | 1208863205 | |
| Park_Code | TREW04 | |
| Park_Key_Account | No | |
| Park_Address2 | St Minver | |
| Park_City | Wadebridge | |
| Park_Address | Trewiston Farm Caravan Park |
Please see attached jira reference which refers to a conversation with the customer where he was going to try and purchase them direct from Elthringtons
Show
Adrienne Barwell (Inactive)
added a comment - Please see attached jira reference which refers to a conversation with the customer where he was going to try and purchase them direct from Elthringtons
| Workflow | Quotes ver 2.5 [ 162881 ] | Quotes ver 3 [ 171067 ] |
| Workflow | Quotes ver 3 [ 171067 ] | Quotes ver 3.1 [ 172774 ] |
| Assignee | Karen Watson [ karenw ] | Lorraine Pryor [ lorraine ] |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | None [ 12253 ] | |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
163d 4h 49m | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 29/Oct/15 2:06 PM | |||||
|
3665d 15h 20m | 1 | 11/Nov/25 5:27 AM | ||||||
|
18s | 1 | 11/Nov/25 5:27 AM |
