Details
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Type:
Roof (8 Weeks)
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Status: Complete
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Priority:
High
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Resolution: Completed
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Labels:None
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ID Number:ABI quote for ceiling board only non matching - 18112
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Plot:209
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Model:Atlas Amethyst (2004)
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Status Colour:
Complete
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Park_Company:Golden Cap Caravan Park - WDLH
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Park_Code:GOLD02
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Park_Contact:Jen
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Park_Phone:01297480010
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Park_Postcode:DT6 6JX
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Additional Contact Details:
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Invoice Number:465025 / 465026
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Satisfaction note signed:Yes
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Park_Key_Account:Yes
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SLA Status:
Description
Jen at park requested we go to assess and quote to repair
Issue Links
- Same Van
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CHARGE-1878
10 ceiling board ABI
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- Complete
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1. |
Update Customer |  |
Complete | Claire Folland | |
2. |
Check Parts Correct | |
Complete | Claire Folland |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Company | Not defined | Golden Cap Caravan Park |
| Park_Contact | Mr Martin Cox | |
| Park_Postcode | DT6 6JX | |
| Park_Email | goldencapparkmanager@wdlh.co.uk | |
| Park_Phone | 01297480010 | |
| Park_Code | GOLD02 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Seatown, Chideock | |
| Park_City | Bridport | |
| Park_Address | Golden Cap Caravan Park |
| Attachment | Assessment sheet issued.jpg [ 98580 ] |
| Attachment | Email from & reply to park.jpg [ 98583 ] |
| Attachment | Email from & reply to park.jpg [ 98583 ] |
| Attachment | Email from & reply to park.jpg [ 98584 ] |
| Status | Open [ 1 ] | Worksheet Issued [ 10004 ] |
| Assignee | Karen Watson [ karenw ] | Lorraine Pryor [ lorraine ] |
| Park_Key_Account | NoYes | Yes |
| Priority | Normal [ 21 ] | High [ 23 ] |
| Attachment | SKM_C224e15081908420.pdf [ 99681 ] |
| Attachment | 24.08.15 quot-1783 engineer report .pdf [ 99890 ] |
| Attachment | 24.08.15 email to Katrina.jpg [ 99891 ] |
| ID Number | ABI quote for ceiling board only non matching - 18112 |
| Attachment | 02.09.15 ABI quote fro ceiling board quote ref 18112.pdf [ 100455 ] |
| Attachment | 02.09.15 QUOT-1783.docx LB.docx [ 100460 ] |
| Attachment | 02.09.15 QUOT-1783.A to waterproof van out side docx LB.docx [ 100461 ] |
| Attachment | 02.09.15 QUOT-1783.B to reapair ceiling boards LB.docx [ 100462 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | surf bay engineer/ various parts |
| Attachment | Email from Atlas.jpg [ 101467 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Workflow | Quotes ver 2.5 [ 166385 ] | Quotes ver 3 [ 171135 ] |
| Workflow | Quotes ver 3 [ 171135 ] | Quotes ver 3.1 [ 172966 ] |
| Attachment | screenshot-1.jpg [ 103754 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Attachment | screenshot-2.jpg [ 104899 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Resolution | Completed [ 1 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Attachment | screenshot-3.png [ 105730 ] |
| Attachment | scan0002.pdf [ 105731 ] |
| Attachment | scan0002.pdf [ 105731 ] |
| Attachment | 09.11.15 compass insurance acceptance.pdf [ 105732 ] |
| Link |
This issue Same Van |
| Attachment | screenshot-4.png [ 106003 ] |
| Link |
This issue Same Van |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Summary | Water ingress which customer thinks is adjacent to the stretcher roof joints | Water ingress which customer thinks is adjacent to the stretcher roof joints- |
| Attachment | 11.11.15 email to compass re parts.png [ 106009 ] |
| Link |
This issue Same Van |
| Attachment | SKM_C224e15111716380.pdf [ 106359 ] |
| Attachment | SKM_C224e15111716381.pdf [ 106360 ] |
| Attachment | 18.11.15 email from compass.png [ 106422 ] |
| Attachment | 19.11.15 engineer report re boards .pdf [ 106525 ] |
| Attachment | 26.11.15 sage ceiling boards.png [ 107098 ] |
| Additional Contact Details |
Mr & Mrs Weaver
compass cert no 609/882361N06 |
| Attachment | 26.11.15 worksheet.png [ 107106 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Claire Folland [ claire ] |
| Plot | ||
| Parts in | 26/Nov/15 1:43 PM |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Assignee | Claire Folland [ claire ] | Lorraine Pryor [ lorraine ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Adrienne Barwell [ adrienne ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 08/Dec/15 | |
| Assignee | Adrienne Barwell [ adrienne ] | Lorraine Pryor [ lorraine ] |
| Plot |
| Work Scheduled | 08/Dec/15 | 15/Dec/15 |
| Attachment | 11.01.16 worksheet for quote-1783 completed .pdf [ 109161 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Ellie W [ temp ] |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Status | Work Completed [ 10149 ] | Satisfaction Note [ 10150 ] |
| Invoice Number | 465025 / 465026 |
| Attachment | 27.1.16.png [ 110012 ] |
| Attachment | 27.1.16 - Email to Thistle .png [ 110013 ] |
| Additional Contact Details |
Mr & Mrs Weaver
compass cert no 609/882361N06 |
Mr & Mrs Weaver
compass cert no 609/882361N06 email: reg.pat@talktalk.net |
| Additional Contact Details |
Mr & Mrs Weaver
compass cert no 609/882361N06 email: reg.pat@talktalk.net |
Mr & Mrs Weaver- 01249- 712175
compass cert no 609/882361N06 email: reg.pat@talktalk.net |
| Attachment | 21.03.16 Memo to matt.png [ 113633 ] |
| Attachment | Satisfaction Note QUOT-1783.pdf [ 113872 ] |
| Status | Satisfaction Note [ 10150 ] | Awaiting Payment [ 10151 ] |
| Satisfaction note signed | No [ 11650 ] | Yes [ 11651 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Attachment | QUOT-1783.pdf [ 114668 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Charleen Sibley [ charleen sibley ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |