Details
-
Type:
Ext Doors & Windows (4 weeks)
-
Status: Assessment Sheet Issued
-
Priority:
Normal
-
Resolution: Unresolved
-
Labels:None
-
ID Number:SBH009160
-
Plot:5
-
Model:Burgundy
-
Serial:023776h
-
Status Colour:
Assessment Sheet Issued
-
Stock_Number:33460
-
Park_Company:Ladram Bay Holiday Centre
-
Park_Code:LADR01
-
Park_Phone:01395 568761
-
Park_Postcode:EX9 7BX
-
Satisfaction note signed:No
-
Park_Key_Account:Yes
-
SLA: Quote Time to:
-
SLA Status:
-
Quote outcome:None
Description
Steve has said this needs a new door / frame and foam sealant
2 men 3 hours
2 men 3 hours
Issue Links
- Customer Problem with
-
SWIFT-21007
Main door not fitted correctly and has gap on closing.
-
- Complete
-
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | EX9 7BX | |
| Park_Email | info@ladrambay.co.uk | |
| Park_Phone | 01395 568761 | |
| Park_Code | LADR01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Otterton | |
| Park_City | Nr Budleigh Salterton | |
| Park_Address | Ladram Bay Holiday Centre |
| Attachment | email from the park.png [ 227936 ] |
| Attachment | door.JPG [ 227937 ] |
| Description |
Steve has said this needs a new door / frame and foam sealant
2 men 3 hours |
Hide
Charleen Sibley
added a comment -
Permalink
park asked for a quote to swap the door around so it opens the other way. Spoke to steve about this and he said a new door and frame would be needed. Provide quote and sent to the park.
Show
Charleen Sibley
added a comment - park asked for a quote to swap the door around so it opens the other way. Spoke to steve about this and he said a new door and frame would be needed. Provide quote and sent to the park.
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Attachment | QUOT-3000.docx [ 227951 ] |
9844655 RH HUNG DOOR FRAME AND VENT SG WHT Quantity:
Show
Charleen Sibley
added a comment - 9844655 RH HUNG DOOR FRAME AND VENT SG WHT Quantity:
The RH hung version is 1715971 DOOR EXT R/H 830X1902 SG WHITE
Show
Charleen Sibley
added a comment - The RH hung version is 1715971 DOOR EXT R/H 830X1902 SG WHITE
| Attachment | screenshot-1.png [ 230713 ] |
Carl has called he wanted to know what was happening with the door I explained Charleen was off sick, I spoke to Sarah and she advised to get some photo's of the door and the issue and then forward them to her. I explained this to Carl and he asked for the quote i have emailed this over to him and will speak to Charleen on Monday
Show
Heather Barbieri (Inactive)
added a comment - Carl has called he wanted to know what was happening with the door I explained Charleen was off sick, I spoke to Sarah and she advised to get some photo's of the door and the issue and then forward them to her. I explained this to Carl and he asked for the quote i have emailed this over to him and will speak to Charleen on Monday
| Attachment | screenshot-2.png [ 230715 ] |
| Attachment | screenshot-3.png [ 230716 ] |
I will submit through to Swift.
Show
Summer Stangroom (Inactive)
added a comment - I will submit through to Swift.
| ID Number | SBH009160 | |
| Plot | 5 |
| Link |
This issue Customer Problem with |
| Attachment | Swift Submit.png [ 232998 ] |
Swifr rejected this as this is standard so this will stay as a quote.
Show
Summer Stangroom (Inactive)
added a comment - Swifr rejected this as this is standard so this will stay as a quote.
| Attachment | rejected by swift.png [ 233590 ] |
| Attachment | CCF17122018_00004.jpg [ 233591 ] |
Karl has called chasing this. Heather has already emailed the quotation over to him on the 16.11.18, he said he did not receive it. Heather has confirmed she had conversation with Karl ref the price of the quotation at the time and he queried it saying it was one 20th of the van and would not pay it.
He has just advised me he will send the quotation to the owner. Call time 16.26.08pm
He has just advised me he will send the quotation to the owner. Call time 16.26.08pm
Show
Debbie Bartlett (Inactive)
added a comment - - edited Karl has called chasing this. Heather has already emailed the quotation over to him on the 16.11.18, he said he did not receive it. Heather has confirmed she had conversation with Karl ref the price of the quotation at the time and he queried it saying it was one 20th of the van and would not pay it.
He has just advised me he will send the quotation to the owner. Call time 16.26.08pm
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Debbie Bartlett [ debbieb ] |
| Quote outcome | Accepted [ 12254 ] | Rejected [ 12255 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Quote outcome | Rejected [ 12255 ] | None [ 12253 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Charleen Sibley [ charleen sibley ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
21m 47s | 1 | charleen sibley | 18/Oct/18 2:40 PM | |||||
|
2s | 1 | charleen sibley | 18/Oct/18 2:40 PM | |||||
|
3s | 1 | charleen sibley | 18/Oct/18 2:40 PM | |||||
|
12m 37s | 1 | charleen sibley | 18/Oct/18 2:53 PM | |||||
|
1s | 1 | charleen sibley | 18/Oct/18 2:53 PM | |||||
|
118d 20h 48m | 1 | debbieb | 14/Feb/19 10:41 AM | |||||
|
136d 23h 19m | 1 | debbieb | 01/Jul/19 11:01 AM | |||||
|
5s | 1 | debbieb | 01/Jul/19 11:01 AM | |||||
|
2s | 1 | debbieb | 01/Jul/19 11:01 AM | |||||
|
2157d 12h 57m | 1 | 27/May/25 11:59 PM | ||||||
|
58s | 1 | 28/May/25 12:00 AM |
