Details
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Type:
Exterior Panels (8 Weeks)
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Status: Parts ordered
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Plot:4
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Model:Beaumont
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Serial:1861267
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Size:42x14
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Status Colour:
Parts ordered
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Stock_Number:36250
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Park_Company:Stowford Farm Meadows
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Park_Code:STOW01
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Park_Contact:Gemma
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Park_Phone:01271882476
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Park_Postcode:EX34 0PW
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Satisfaction note signed:No
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:Accepted
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Contact | Frankie | |
| Park_Postcode | EX34 0PW | |
| Park_Email | stowford.enquiries@royaleresorts.co.uk Frankie@stowford.co.uk | |
| Park_Phone | 07880965770 | |
| Park_Code | STOW01 | |
| Park_Key_Account | No | |
| Park_Address2 | Berry Down | |
| Park_City | Combe Martin | |
| Park_Address | Stowford Farm Meadows |
| Attachment | Capture.PNG [ 358840 ] |
| Attachment | 4 stowford.jpg [ 358841 ] |
j.easton@everythingellie.co.uk
Hi girls,
This lovely couple came in on Saturday. They have a van at Stowford a Beaumont 2019 (they didn’t know the serial number) on plot 4. The front panel near the window on the van has a hole in it and they have been asking the park to contact us since January. Frankie told her she had contacted us but I couldn’t find anything on Jira. The van is run by them as a charity for kids with cancer so nice! They lost their young daughter to cancer and they really are a lovely couple. Could you give Mrs Easton a call on Monday 07900 106327 to arrange for us to do a quote to repair. They don’t know how the hole got in the panel as it was over the winter. The guttering also probably needs replacing or adjusting as its leaking as well. Thanks ladies. xxx
Kind Regards,
Charleen Sibley
Sales Administrator
Email: Charleen.Sibley@Surfbay.co.uk
Hi girls,
This lovely couple came in on Saturday. They have a van at Stowford a Beaumont 2019 (they didn’t know the serial number) on plot 4. The front panel near the window on the van has a hole in it and they have been asking the park to contact us since January. Frankie told her she had contacted us but I couldn’t find anything on Jira. The van is run by them as a charity for kids with cancer so nice! They lost their young daughter to cancer and they really are a lovely couple. Could you give Mrs Easton a call on Monday 07900 106327 to arrange for us to do a quote to repair. They don’t know how the hole got in the panel as it was over the winter. The guttering also probably needs replacing or adjusting as its leaking as well. Thanks ladies. xxx
Kind Regards,
Charleen Sibley
Sales Administrator
Email: Charleen.Sibley@Surfbay.co.uk
Show
Claire Folland
added a comment - j.easton@everythingellie.co.uk
Hi girls,
This lovely couple came in on Saturday. They have a van at Stowford a Beaumont 2019 (they didn’t know the serial number) on plot 4. The front panel near the window on the van has a hole in it and they have been asking the park to contact us since January. Frankie told her she had contacted us but I couldn’t find anything on Jira. The van is run by them as a charity for kids with cancer so nice! They lost their young daughter to cancer and they really are a lovely couple. Could you give Mrs Easton a call on Monday 07900 106327 to arrange for us to do a quote to repair. They don’t know how the hole got in the panel as it was over the winter. The guttering also probably needs replacing or adjusting as its leaking as well. Thanks ladies. xxx
Kind Regards,
Charleen Sibley
Sales Administrator
Email: Charleen.Sibley@Surfbay.co.uk
| Attachment | Capture.PNG [ 358842 ] |
| Assignee | Claire Folland [ claire ] | Duncan Thomson [ duncan ] |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Duncan Thomson [ duncan ] | Charleen Sibley [ charleen sibley ] |
| Attachment | SD Email quote.png [ 367383 ] |
Sent over to SD for a quote
Show
Duncan Thomson
added a comment - Sent over to SD for a quote
| Assignee | Charleen Sibley [ charleen sibley ] | Duncan Thomson [ duncan ] |
| Attachment | SD Email.png [ 367405 ] |
| Attachment | QUOT-3771.pdf [ 367406 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Attachment | Quote sent.png [ 367407 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | SD |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
Quote sent to customer
Show
Duncan Thomson
added a comment - Quote sent to customer
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Attachment | SURF BAY QUOT-3771.pdf [ 367481 ] |
| Attachment | SD Booked.png [ 367482 ] |
Quote accepted and booked SD to carry out repair
Show
Duncan Thomson
added a comment - Quote accepted and booked SD to carry out repair
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
120d 23h 11m | 1 | Duncan Thomson | 11/Oct/23 2:50 PM | |||||
|
46m 5s | 1 | Duncan Thomson | 11/Oct/23 3:36 PM | |||||
|
4s | 1 | Duncan Thomson | 11/Oct/23 3:36 PM | |||||
|
2m 49s | 1 | Duncan Thomson | 11/Oct/23 3:39 PM | |||||
|
2s | 1 | Duncan Thomson | 11/Oct/23 3:39 PM | |||||
|
1d 16h 16m | 1 | Duncan Thomson | 13/Oct/23 7:55 AM | |||||
|
5s | 1 | Duncan Thomson | 13/Oct/23 7:55 AM |
I hope all is well.
We have had some winter damage.
The copper pipe was off the connector and I think the frost may have caused it to knocked the van and there's a hole in it!
Hoping that can be repaired.
Also the guttering at the back a couple of clips.
Are you able to arrange or would we arrange with Surf Bay?
Thanks
Justeen