Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Work Completed
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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ID Number:2016
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Plot:Jackie Day
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Model:Moselle
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Serial:021228h
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Size:40x12
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Status Colour:
Work Completed
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Stock_Number:32445
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Park_Company:North Upton Farm
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Park_Code:NORT07
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Park_Phone:01548 560508
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Park_Postcode:TQ7 3AB
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Additional Contact Details:Jackie Day - jackieday@btinternet.com
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Satisfaction note signed:No
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:Accepted
Description
Swift Moselle
VIN: FG021228H
North Upton
Plot 4
Please see attached pix. Not sure how much you can make out from the images.
I have taken a picture of the window where the seal has failed.
I do hope you will be able to help.
Many thanks
Jackie
07799 526 842
+ I've just noticed the shelving in the master bedroom is all swollen as you can see. It doesn't feel wet or damp but I'm wondering if the cladding on the outside has also failed??
VIN: FG021228H
North Upton
Plot 4
Please see attached pix. Not sure how much you can make out from the images.
I have taken a picture of the window where the seal has failed.
I do hope you will be able to help.
Many thanks
Jackie
07799 526 842
+ I've just noticed the shelving in the master bedroom is all swollen as you can see. It doesn't feel wet or damp but I'm wondering if the cladding on the outside has also failed??
Issue Links
- Customer Problem with
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QUOT-4029
Part 2 - Ceiling is bowing and window seal failed, so water coming in - After we carried out resealing work
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- Assessment Sheet Issued
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TQ7 3AB | |
| Park_Email | northupton@outlook.com | |
| Park_Phone | 01548 560508 | |
| Park_Code | NORT07 | |
| Park_Key_Account | No | |
| Park_Address2 | Bantham | |
| Park_City | Kingsbridge | |
| Park_Address | North Upton Farm |
| Status | Open [ 1 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Duncan Thomson [ duncan ] | Charleen Sibley [ charleen sibley ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Duncan Thomson [ duncan ] |
| Description |
Swift Moselle
VIN: FG021228H North Upton Plot 4 Please see attached pix. Not sure how much you can make out from the images. I have taken a picture of the window where the seal has failed. I do hope you will be able to help. Many thanks Jackie 07799 526 842 |
Swift Moselle
VIN: FG021228H North Upton Plot 4 Please see attached pix. Not sure how much you can make out from the images. I have taken a picture of the window where the seal has failed. I do hope you will be able to help. Many thanks Jackie 07799 526 842 + I've just noticed the shelving in the master bedroom is all swollen as you can see. It doesn't feel wet or damp but I'm wondering if the cladding on the outside has also failed?? |
| Attachment | 20240404_140817.jpg [ 379218 ] | |
| Attachment | 20240404_140825.jpg [ 379219 ] | |
| Attachment | 20240404_140835.jpg [ 379220 ] | |
| Attachment | 20240404_140913.jpg [ 379221 ] | |
| Attachment | 20240404_140941.jpg [ 379222 ] |
| Attachment | Capture.JPG [ 379267 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Attachment | Quote sent.png [ 385004 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Attachment | QUOT-3921.pdf [ 385005 ] |
Hide
Duncan Thomson
added a comment -
Permalink
quote sent to customer
Show
Duncan Thomson
added a comment - quote sent to customer
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Attachment | Quote-3921 acc.pdf [ 386161 ] |
customer has accepted quote and have placed worksheet in folder
Show
Duncan Thomson
added a comment - customer has accepted quote and have placed worksheet in folder
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Duncan Thomson [ duncan ] | Claire Folland [ claire ] |
| Plot | ||
| Parts From? | Warranty Stock [ 10020 ] |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Assignee | Claire Folland [ claire ] | Duncan Thomson [ duncan ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Duncan Thomson [ duncan ] | Charleen Sibley [ charleen sibley ] |
Steve visited 29/08/24 to find & fix leaks.
Show
Melanie Woolacott
added a comment - Steve visited 29/08/24 to find & fix leaks.
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 29/Aug/24 | |
| Assignee | Charleen Sibley [ charleen sibley ] | Duncan Thomson [ duncan ] |
| Plot |
INVOICE RAISED FOR LEAK REPAIR ONLY - 491382.
Show
Melanie Woolacott
added a comment - INVOICE RAISED FOR LEAK REPAIR ONLY - 491382.
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Attachment | Quot-3921 2 Assessment_1.pdf [ 390470 ] |
invoice 491382 PAID FOR 19/10/24.
Show
Melanie Woolacott
added a comment - invoice 491382 PAID FOR 19/10/24.
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3s | 1 | Duncan Thomson | 07/Apr/24 6:52 PM | |||||
|
86d 16h 24m | 1 | Duncan Thomson | 03/Jul/24 11:17 AM | |||||
|
6s | 1 | Duncan Thomson | 03/Jul/24 11:17 AM | |||||
|
10m 23s | 1 | Duncan Thomson | 03/Jul/24 11:27 AM | |||||
|
2s | 1 | Duncan Thomson | 03/Jul/24 11:27 AM | |||||
|
14d 10h 43m | 1 | Duncan Thomson | 17/Jul/24 10:10 PM | |||||
|
27m 6s | 1 | Duncan Thomson | 17/Jul/24 10:38 PM | |||||
|
8s | 1 | Duncan Thomson | 17/Jul/24 10:38 PM | |||||
|
4s | 1 | Duncan Thomson | 17/Jul/24 10:38 PM | |||||
|
2s | 1 | Duncan Thomson | 17/Jul/24 10:38 PM | |||||
|
68d 15h 55m | 1 | Melanie Woolacott | 24/Sep/24 2:33 PM | |||||
|
21d 22h 56m | 1 | Duncan Thomson | 16/Oct/24 1:30 PM |
