Details
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Type:
Chargeable (6 weeks)
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Status: Work Completed
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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Plot:..
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Model:beachcomber
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Serial:1590990
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Size:38 x 12
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Status Colour:
Work Completed
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Stock_Number:34525
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Park_Company:North Upton Farm
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Park_Code:NORT07
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Park_Phone:01548 560508
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Park_Postcode:TQ7 3AB
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Satisfaction note signed:No
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Park_Key_Account:No
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SLA: Quote Time to:
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SLA Status:
-
Quote outcome:Accepted
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Exterior Panels (8 Weeks) [ 26 ] | Chargeable (6 weeks) [ 14 ] |
| Attachment | screenshot-1.png [ 387507 ] |
| Attachment | screenshot-2.png [ 387508 ] |
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James Eginton
added a comment -
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Email sandra.laville@theguardian.com with details.
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James Eginton
added a comment - Email sandra.laville@theguardian.com with details.
| Attachment | CHARGE-5454.docx [ 387526 ] |
| Status | Open [ 1 ] | Price quoted [ 10014 ] |
Quote sent - supply only
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James Eginton
added a comment - Quote sent - supply only
| Attachment | screenshot-3.png [ 387550 ] |
Customer asking if the white radiator can be changed for a chrome one, waiting for update from ABI.
ABI have come back and said it is only available in white, have let the customer know.
ABI have come back and said it is only available in white, have let the customer know.
Show
James Eginton
added a comment - - edited Customer asking if the white radiator can be changed for a chrome one, waiting for update from ABI.
ABI have come back and said it is only available in white, have let the customer know.
| Project | Chargeable Parts [ 10030 ] | Quotes [ 10020 ] |
| Key | CHARGE-5454 | QUOT-4008 |
| Workflow | Chargeable Parts ver 2.0 [ 257819 ] | Quotes ver 3.1 [ 258251 ] |
| Status | Price quoted [ 10014 ] | Awaiting Quote [ 10006 ] |
| Quote outcome | None [ 12253 ] | |
| Invoice_Received | No [ 10860 ] |
| Summary | Prices for: - Both handles on the French doors (2), - Main bathroom radiator, - If possible to change the back door to a stable door? | Prices for: - Both handles on the French doors (2), - Main bathroom radiator, - oven not working (no heat), not a problem with the gas. |
Customer is wanting a quote with labour costs and called to say that there is also no heat from the oven, not a problem with the gas.
I have spoken with Duncan, going to print an assessment sheet for Steve to see what needs doing with the oven.
We will then do one large quote for parts and labour for the handles, towel rail and oven.
07775683645 - Sandra's contact number.
I have spoken with Duncan, going to print an assessment sheet for Steve to see what needs doing with the oven.
We will then do one large quote for parts and labour for the handles, towel rail and oven.
07775683645 - Sandra's contact number.
Show
James Eginton
added a comment - Customer is wanting a quote with labour costs and called to say that there is also no heat from the oven, not a problem with the gas.
I have spoken with Duncan, going to print an assessment sheet for Steve to see what needs doing with the oven.
We will then do one large quote for parts and labour for the handles, towel rail and oven.
07775683645 - Sandra's contact number.
New quote sent to customer with labour added.
Show
James Eginton
added a comment - New quote sent to customer with labour added.
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Attachment | CHARGE-5454 + labour.docx [ 390346 ] |
| Attachment | CCF_000078.pdf [ 392121 ] |
Steve fixed the oven issue whilst there on site. Quote sent to customer for the other issues, but haven't heard back, so currently the oven fix is FOC....
Show
James Eginton
added a comment - Steve fixed the oven issue whilst there on site. Quote sent to customer for the other issues, but haven't heard back, so currently the oven fix is FOC....
| Attachment | screenshot-4.png [ 398659 ] |
Quote accepted, have advised we require payment upfront. Awaiting payment.
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James Eginton
added a comment - Quote accepted, have advised we require payment upfront. Awaiting payment.
SANDRA LAVILLE RANG UP AND PAID £348.53 BY CARD ON 18/03/2025 FOR QUOTE INCLUDING LABOUR. RECEIPTED INVOICE EMAILED OVER.
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Melanie Woolacott
added a comment - SANDRA LAVILLE RANG UP AND PAID £348.53 BY CARD ON 18/03/2025 FOR QUOTE INCLUDING LABOUR. RECEIPTED INVOICE EMAILED OVER.
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
Have advised ABI to order the parts, awaiting confirmation from them.
Show
James Eginton
added a comment - Have advised ABI to order the parts, awaiting confirmation from them.
| Attachment | Screenshot 2025-03-25 164316.png [ 399956 ] | |
| Attachment | Screenshot 2025-03-25 164327.png [ 399957 ] |
Confirmation received from ABI, both parts have been ordered.
Show
James Eginton
added a comment - Confirmation received from ABI, both parts have been ordered.
received towel rail and handles from ABI, labelled and placed on rack, issued worksheet
Show
Claire Folland
added a comment - received towel rail and handles from ABI, labelled and placed on rack, issued worksheet
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | James Eginton [ james ] | Claire Folland [ claire ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Parts in Stock [ 10031 ] |
| Status | Parts in Stock [ 10031 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Attachment | Screenshot 2025-04-29 093354.png [ 401577 ] |
complete by steve 4-6-25, replaced handles on french doors in and out, do not match side door, radiator changed, worksheet attached
Show
Claire Folland
added a comment - complete by steve 4-6-25, replaced handles on french doors in and out, do not match side door, radiator changed, worksheet attached
| Attachment | CCF_000164.pdf [ 404444 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Work Completed [ 10149 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
18h 46m | 1 | James Eginton | 09/Aug/24 11:22 AM | |||||
|
33d 4m | 1 | James Eginton | 11/Sep/24 11:26 AM | |||||
|
33d 5h 34m | 1 | James Eginton | 14/Oct/24 5:01 PM | |||||
|
155d 21h 31m | 1 | James Eginton | 19/Mar/25 1:32 PM | |||||
|
1s | 1 | James Eginton | 19/Mar/25 1:32 PM | |||||
|
5s | 1 | James Eginton | 19/Mar/25 1:32 PM | |||||
|
40d 19h | 1 | Claire Folland | 29/Apr/25 9:32 AM | |||||
|
1s | 1 | Claire Folland | 29/Apr/25 9:33 AM | |||||
|
2s | 1 | Claire Folland | 29/Apr/25 9:33 AM | |||||
|
45d 7h 2m | 1 | Claire Folland | 13/Jun/25 4:35 PM | |||||
|
1s | 1 | Claire Folland | 13/Jun/25 4:35 PM |
