Quotes
  1. Quotes
  2. QUOT-4029

Part 2 - Ceiling is bowing and window seal failed, so water coming in - After we carried out resealing work

        Details

        • Type: Ext Doors & Windows (4 weeks) Ext Doors & Windows (4 weeks)
        • Status: Assessment Sheet Issued
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Labels:
          None
        • ID Number:
          2016
        • Plot:
          Jackie Day plot 4
        • Model:
          Moselle
        • Serial:
          021228h
        • Size:
          40x12
        • Part Number:
          1717211 2440X1220X2.7MM LUAN WEST MK2 GREY Wallboard x 4
        • Part Number 2:
          1719296 Top 1195X1158 Es04823 Tisano Oak x 1
        • Parts Required (others):
          4x2 timber
        • Status Colour:
          Assessment Sheet Issued Assessment Sheet Issued
        • Stock_Number:
          32445
        • Park_Company:
           North Upton Farm
        • Park_Code:
          NORT07
        • Park_Phone:
          01548 560508
        • Park_Postcode:
          TQ7 3AB
        • Additional Contact Details:
        • Invoice Number:
          OINV-000342 492749
        • Satisfaction note signed:
          Yes
        • Park_Key_Account:
          No
        • SLA: Quote Time to:
        • SLA Status:
        • Quote outcome:
          None

          Description

          Swift Moselle
          VIN: FG021228H
          North Upton
          Plot 4

          Please see attached pix. Not sure how much you can make out from the images.

          I have taken a picture of the window where the seal has failed.

          I do hope you will be able to help.

          Many thanks
          Jackie
          07799 526 842


          + I've just noticed the shelving in the master bedroom is all swollen as you can see. It doesn't feel wet or damp but I'm wondering if the cladding on the outside has also failed??
          1. PDF File
            Quot-3921 2 Assessment_1.pdf
            837 kB
            Duncan Thomson
          2. PDF File
            QUOT-4029.pdf
            142 kB
            Duncan Thomson
          3. PDF File
            QUOTE-4029 ~ MRS J DAY.pdf
            232 kB
            Duncan Thomson
          1. Parts Ordered.png
            149 kB
          2. Screenshot 2025-06-26 144001.png
            49 kB

            Issue Links

            Customer Problem with

            Ext Doors & Windows (4 weeks) - External Doors & Windows QUOT-3921 Ceiling is bowing and window seal failed, so water coming in.

            • Normal - Normal Priority
            • Work Completed

            Ext Doors & Windows (4 weeks) - External Doors & Windows QUOT-4187 The frame around outside door is coming away and I think the door might need adjusting as there is a gap at the top when closed (you can see daylight)

            • Normal - Normal Priority
            • Work Completed

              Activity

              Ascending order - Click to sort in descending order
              Duncan Thomson created issue -
              Duncan Thomson made changes -
              Field Original Value New Value
              Summary CLONE - Ceiling is bowing and window seal failed, so water coming in. Part 2 - Ceiling is bowing and window seal failed, so water coming in - After we carried out resealing work
              Duncan Thomson made changes -
              Link This issue Customer Problem with QUOT-3921 [ QUOT-3921 ]
              Duncan Thomson made changes -
              Attachment QUOT-4029.pdf [ 390471 ]
              Hide
              Permalink
              Duncan Thomson added a comment -
              2nd quote sent to customer
              Show
              Duncan Thomson added a comment - 2nd quote sent to customer
              Duncan Thomson made changes -
              Status Open [ 1 ] Assessment Sheet Issued [ 10549 ]
              Quote outcome Accepted [ 12254 ] None [ 12253 ]
              Assignee Duncan Thomson [ duncan ] Charleen Sibley [ charleen sibley ]
              Duncan Thomson made changes -
              Status Assessment Sheet Issued [ 10549 ] Engineer Assessment Scheduled [ 10048 ]
              Assignee Charleen Sibley [ charleen sibley ] Duncan Thomson [ duncan ]
              Plot
              Duncan Thomson made changes -
              Attachment Quot-3921 2 Assessment_1.pdf [ 390472 ]
              Duncan Thomson made changes -
              Status Engineer Assessment Scheduled [ 10048 ] Awaiting Quote [ 10006 ]
              Duncan Thomson made changes -
              Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
              Manufacturer Swift
              Duncan Thomson made changes -
              Parts Required (others) 4x2 timber
              Part Number 2 1719296 Top 1195X1158 Es04823 Tisano Oak x 1
              Part Number 1717211 2440X1220X2.7MM LUAN WEST MK2 GREY Wallboard x 4
              Duncan Thomson made changes -
              Status Quotation supplied [ 10007 ] Waiting for Customer [ 10350 ]
              made changes -
              Status Waiting for Customer [ 10350 ] Quotation accepted [ 10008 ]
              Quote outcome None [ 12253 ] Accepted [ 12254 ]
              Duncan Thomson made changes -
              Attachment Parts Ordered.png [ 403031 ]
              Duncan Thomson made changes -
              Attachment QUOTE-4029 ~ MRS J DAY.pdf [ 403032 ]
              Duncan Thomson made changes -
              Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
              Hide
              Permalink
              Duncan Thomson added a comment -
              quote accepted and parts placed on order
              Show
              Duncan Thomson added a comment - quote accepted and parts placed on order
              Hide
              Permalink
              James Eginton added a comment - - edited
              Wallboards received and labelled, awaiting for furniture top part 1719296.
              Show
              James Eginton added a comment - - edited Wallboards received and labelled, awaiting for furniture top part 1719296.
              Hide
              Permalink
              Claire Folland added a comment -
              received replacement top from swift, labelled and placed on rack, issued worksheet
              Show
              Claire Folland added a comment - received replacement top from swift, labelled and placed on rack, issued worksheet
              Claire Folland made changes -
              Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
              Assignee Duncan Thomson [ duncan ] Claire Folland [ claire ]
              Plot
              Claire Folland made changes -
              Status Parts Recieved [ 10003 ] Parts in Stock [ 10031 ]
              Claire Folland made changes -
              Status Parts in Stock [ 10031 ] Worksheet Issued [ 10004 ]
              Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
              Claire Folland made changes -
              Attachment Screenshot 2025-06-26 144001.png [ 404963 ]
              Hide
              Permalink
              Claire Folland added a comment -
              Hi Claire

              Apologies for late response.

              I would be looking at you doing any time, say, w/c 8 September if that works for you?


              Regards
              Jackie
              Mrs Jackie Day
              07799 526 842
              Show
              Claire Folland added a comment - Hi Claire Apologies for late response. I would be looking at you doing any time, say, w/c 8 September if that works for you? Regards Jackie Mrs Jackie Day 07799 526 842
              Claire Folland made changes -
              Plot Jackie Day Jackie Day plot 4
              Duncan Thomson made changes -
              Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
              Assignee Charleen Sibley [ charleen sibley ] Claire Folland [ claire ]
              Plot
              Duncan Thomson made changes -
              Status Engineer Scheduled [ 10000 ] Work Completed [ 10149 ]
              Hide
              Permalink
              Duncan Thomson added a comment -
              Work completed 09/09/2025 Duncan and Steve plus extra work as agreed with customer on the day
              Show
              Duncan Thomson added a comment - Work completed 09/09/2025 Duncan and Steve plus extra work as agreed with customer on the day
              Duncan Thomson made changes -
              Link This issue Customer Problem with QUOT-4187 [ QUOT-4187 ]
              Hide
              Permalink
              Melanie Woolacott added a comment -
              OINV-000342 492749
              Show
              Melanie Woolacott added a comment - OINV-000342 492749
              Melanie Woolacott made changes -
              Status Work Completed [ 10149 ] Satisfaction Note [ 10150 ]
              Invoice Number OINV-000342 492749
              Melanie Woolacott made changes -
              Status Satisfaction Note [ 10150 ] Awaiting Payment [ 10151 ]
              Satisfaction note signed No [ 11650 ] Yes [ 11651 ]
              Assignee Claire Folland [ claire ] Charleen Sibley [ charleen sibley ]
              Melanie Woolacott made changes -
              Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
              Resolution Completed [ 1 ]
              Melanie Woolacott made changes -
              Status Resolved [ 5 ] Complete [ 6 ]
              made changes -
              Resolution Completed [ 1 ]
              Status Complete [ 6 ] Reopened [ 4 ]
              made changes -
              Status Reopened [ 4 ] Assessment Sheet Issued [ 10549 ]
              Quote outcome Accepted [ 12254 ] None [ 12253 ]
              Hide
              Permalink
              Melanie Woolacott added a comment -
              Invoice paid for 02/03/2026.
              Show
              Melanie Woolacott added a comment - Invoice paid for 02/03/2026.
              Transition Time In Source Status Execution Times Last Executer Last Execution Date
              Open Open Assessment Sheet Issued Assessment Sheet Issued
              		20m 49s 1 Duncan Thomson 16/Oct/24 1:59 PM
              Assessment Sheet Issued Assessment Sheet Issued Engineer Assessment Scheduled Engineer Assessment Scheduled
              		4s 1 Duncan Thomson 16/Oct/24 1:59 PM
              Engineer Assessment Scheduled Engineer Assessment Scheduled Awaiting Quote Awaiting Quote
              		25s 1 Duncan Thomson 16/Oct/24 1:59 PM
              Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
              		11s 1 Duncan Thomson 16/Oct/24 1:59 PM
              Quotation supplied Quotation supplied Waiting for Customer Waiting for Customer
              		169d 6h 51m 1 Duncan Thomson 03/Apr/25 8:50 PM
              Waiting for Customer Waiting for Customer Quotation accepted Quotation accepted
              		46d 20h 9m 1 20/May/25 5:00 PM
              Quotation accepted Quotation accepted Parts ordered Parts ordered
              		5h 9m 1 Duncan Thomson 20/May/25 10:09 PM
              Parts ordered Parts ordered Parts Recieved Parts Recieved
              		36d 16h 29m 1 Claire Folland 26/Jun/25 2:38 PM
              Parts Recieved Parts Recieved Parts in Stock Parts in Stock
              		2s 1 Claire Folland 26/Jun/25 2:39 PM
              Parts in Stock Parts in Stock Worksheet Issued Worksheet Issued
              		2s 1 Claire Folland 26/Jun/25 2:39 PM
              Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
              		115d 21h 28m 1 Duncan Thomson 20/Oct/25 12:07 PM
              Engineer Scheduled Engineer Scheduled Work Completed Work Completed
              		2s 1 Duncan Thomson 20/Oct/25 12:07 PM
              Work Completed Work Completed Satisfaction Note Satisfaction Note
              		25d 1h 19m 1 Melanie Woolacott 14/Nov/25 12:26 PM
              Satisfaction Note Satisfaction Note Awaiting Payment Awaiting Payment
              		8s 1 Melanie Woolacott 14/Nov/25 12:26 PM
              Awaiting Payment Awaiting Payment Resolved Resolved
              		4s 1 Melanie Woolacott 14/Nov/25 12:26 PM
              Resolved Resolved Complete Complete
              		1s 1 Melanie Woolacott 14/Nov/25 12:26 PM
              Complete Complete Reopened Reopened
              		32d 14m 1 16/Dec/25 12:41 PM
              Reopened Reopened Assessment Sheet Issued Assessment Sheet Issued
              		10s 1 16/Dec/25 12:41 PM

                People

                • Assignee:
                  Charleen Sibley
                  Reporter:
                  Duncan Thomson
                • Watchers:
                  0 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Work Scheduled: