Details
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Type:
Roof (8 Weeks)
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Status: Rejected
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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ID Number:75547
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Plot:C43
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Model:Portfolio
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Serial:AT015626/08
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Size:38x12
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Status Colour:
Rejected
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Stock_Number:34176
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Park_Company:Freshwater Beach Holiday Park
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Park_Code:FRES01
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Park_Contact:Mark
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Park_Phone:Mark: 01308 897317 EXT:237
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Park_Postcode:DT6 4PT
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA Status:
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Quote outcome:Rejected
Activity
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Claire Folland
added a comment -
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received email from park, waiting for customer name and date of sale
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Claire Folland
added a comment - received email from park, waiting for customer name and date of sale
submitted into atlas
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Claire Folland
added a comment - submitted into atlas
atlas have rejected claim, customer should have reported it before it got to this stage, i have emailed Jacqui as the roof is still in warranty
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Claire Folland
added a comment - atlas have rejected claim, customer should have reported it before it got to this stage, i have emailed Jacqui as the roof is still in warranty
Hi Claire,
This roof is outside of the standard 5-year Atlas warranty, it is also just falling outside of the extended 7 years for a peeling roof. But this roof is not just peeling it is clearly rusty which suggests a lack of inspection and maintenance.
All such claims are put before the board for consideration and this claim was rejected because the owner has a responsibility for inspection and maintenance of their holiday home in the same way you would maintain a house or a car. Red rust takes time to develop and is usually preceded by white rust, which would have been evident if the roof had been subjected to a minimum of a yearly inspection. We are now at the stage where despite this being the first report made for the roof the customer is actually reporting water ingress so it is evident that the roof has not been properly inspected as we would expect. This point is made in the Atlas handbook.
The cost for this repair will amount to just under £4,000 and due to the above it is felt that the owner has some responsibility in contributing to this cost.
Kind regards,
Jacqui.
emailed Ryan as this is his account
This roof is outside of the standard 5-year Atlas warranty, it is also just falling outside of the extended 7 years for a peeling roof. But this roof is not just peeling it is clearly rusty which suggests a lack of inspection and maintenance.
All such claims are put before the board for consideration and this claim was rejected because the owner has a responsibility for inspection and maintenance of their holiday home in the same way you would maintain a house or a car. Red rust takes time to develop and is usually preceded by white rust, which would have been evident if the roof had been subjected to a minimum of a yearly inspection. We are now at the stage where despite this being the first report made for the roof the customer is actually reporting water ingress so it is evident that the roof has not been properly inspected as we would expect. This point is made in the Atlas handbook.
The cost for this repair will amount to just under £4,000 and due to the above it is felt that the owner has some responsibility in contributing to this cost.
Kind regards,
Jacqui.
emailed Ryan as this is his account
Show
Claire Folland
added a comment - Hi Claire,
This roof is outside of the standard 5-year Atlas warranty, it is also just falling outside of the extended 7 years for a peeling roof. But this roof is not just peeling it is clearly rusty which suggests a lack of inspection and maintenance.
All such claims are put before the board for consideration and this claim was rejected because the owner has a responsibility for inspection and maintenance of their holiday home in the same way you would maintain a house or a car. Red rust takes time to develop and is usually preceded by white rust, which would have been evident if the roof had been subjected to a minimum of a yearly inspection. We are now at the stage where despite this being the first report made for the roof the customer is actually reporting water ingress so it is evident that the roof has not been properly inspected as we would expect. This point is made in the Atlas handbook.
The cost for this repair will amount to just under £4,000 and due to the above it is felt that the owner has some responsibility in contributing to this cost.
Kind regards,
Jacqui.
emailed Ryan as this is his account
Ryan has asked if i can email Tim as it wouldn't harm him to do some good will, emailed Tim to see if there is anything he can do
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Claire Folland
added a comment - Ryan has asked if i can email Tim as it wouldn't harm him to do some good will, emailed Tim to see if there is anything he can do
Hi Claire,
Can you ask Duncan to attend and provide a quotation for repairing this roof please? They have submitted an insurance claim. Customer name is Bunney and pitch C43.
Regards
Mark
issued assessment sheet
Can you ask Duncan to attend and provide a quotation for repairing this roof please? They have submitted an insurance claim. Customer name is Bunney and pitch C43.
Regards
Mark
issued assessment sheet
Show
Claire Folland
added a comment - Hi Claire,
Can you ask Duncan to attend and provide a quotation for repairing this roof please? They have submitted an insurance claim. Customer name is Bunney and pitch C43.
Regards
Mark
issued assessment sheet
2 engineers 1.5 days plus travel and scaffolding
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Duncan Thomson
added a comment - 2 engineers 1.5 days plus travel and scaffolding
quote has been made from supply from Swift
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Duncan Thomson
added a comment - quote has been made from supply from Swift