Details
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Type:
Roof (8 Weeks)
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Status: Rejected
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Priority:
Normal
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Resolution: Unresolved
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Labels:None
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ID Number:75547
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Plot:C43
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Model:Portfolio
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Serial:AT015626/08
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Size:38x12
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Status Colour:
Rejected
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Stock_Number:34176
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Park_Company:Freshwater Beach Holiday Park
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Park_Code:FRES01
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Park_Contact:Mark
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Park_Phone:Mark: 01308 897317 EXT:237
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Park_Postcode:DT6 4PT
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Satisfaction note signed:No
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Park_Key_Account:Yes
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SLA Status:
-
Quote outcome:Rejected
Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | Capture.PNG [ 389789 ] |
| Attachment | c43.1.jpeg [ 389790 ] | |
| Attachment | c43.2.jpeg [ 389791 ] | |
| Attachment | c43.3.jpeg [ 389792 ] | |
| Attachment | c43.4.jpeg [ 389793 ] | |
| Attachment | c43.5.jpeg [ 389794 ] | |
| Attachment | c43.6.jpeg [ 389795 ] | |
| Attachment | c43.jpeg [ 389796 ] |
Hide
Claire Folland
added a comment -
Permalink
received email from park, waiting for customer name and date of sale
Show
Claire Folland
added a comment - received email from park, waiting for customer name and date of sale
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Park_Company | Fresh water | Freshwater Beach Holiday Park |
| Park_Contact | Jill Sales office | |
| Park_Postcode | DT6 4PT | |
| Park_Email | jill.freshwaterbeachsales@gmail.com | |
| Park_Phone | Jill direct: 01308 896002 / 01308 897317 | |
| Park_Code | FRES01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Burton Bradstock | |
| Park_City | Bridport | |
| Park_Address | Freshwater Beach Holiday Park |
| Attachment | Capture.JPG [ 389931 ] |
submitted into atlas
Show
Claire Folland
added a comment - submitted into atlas
| ID Number | 75547 |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Attachment | Capture.JPG [ 392252 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
atlas have rejected claim, customer should have reported it before it got to this stage, i have emailed Jacqui as the roof is still in warranty
Show
Claire Folland
added a comment - atlas have rejected claim, customer should have reported it before it got to this stage, i have emailed Jacqui as the roof is still in warranty
Hi Claire,
This roof is outside of the standard 5-year Atlas warranty, it is also just falling outside of the extended 7 years for a peeling roof. But this roof is not just peeling it is clearly rusty which suggests a lack of inspection and maintenance.
All such claims are put before the board for consideration and this claim was rejected because the owner has a responsibility for inspection and maintenance of their holiday home in the same way you would maintain a house or a car. Red rust takes time to develop and is usually preceded by white rust, which would have been evident if the roof had been subjected to a minimum of a yearly inspection. We are now at the stage where despite this being the first report made for the roof the customer is actually reporting water ingress so it is evident that the roof has not been properly inspected as we would expect. This point is made in the Atlas handbook.
The cost for this repair will amount to just under £4,000 and due to the above it is felt that the owner has some responsibility in contributing to this cost.
Kind regards,
Jacqui.
emailed Ryan as this is his account
This roof is outside of the standard 5-year Atlas warranty, it is also just falling outside of the extended 7 years for a peeling roof. But this roof is not just peeling it is clearly rusty which suggests a lack of inspection and maintenance.
All such claims are put before the board for consideration and this claim was rejected because the owner has a responsibility for inspection and maintenance of their holiday home in the same way you would maintain a house or a car. Red rust takes time to develop and is usually preceded by white rust, which would have been evident if the roof had been subjected to a minimum of a yearly inspection. We are now at the stage where despite this being the first report made for the roof the customer is actually reporting water ingress so it is evident that the roof has not been properly inspected as we would expect. This point is made in the Atlas handbook.
The cost for this repair will amount to just under £4,000 and due to the above it is felt that the owner has some responsibility in contributing to this cost.
Kind regards,
Jacqui.
emailed Ryan as this is his account
Show
Claire Folland
added a comment - Hi Claire,
This roof is outside of the standard 5-year Atlas warranty, it is also just falling outside of the extended 7 years for a peeling roof. But this roof is not just peeling it is clearly rusty which suggests a lack of inspection and maintenance.
All such claims are put before the board for consideration and this claim was rejected because the owner has a responsibility for inspection and maintenance of their holiday home in the same way you would maintain a house or a car. Red rust takes time to develop and is usually preceded by white rust, which would have been evident if the roof had been subjected to a minimum of a yearly inspection. We are now at the stage where despite this being the first report made for the roof the customer is actually reporting water ingress so it is evident that the roof has not been properly inspected as we would expect. This point is made in the Atlas handbook.
The cost for this repair will amount to just under £4,000 and due to the above it is felt that the owner has some responsibility in contributing to this cost.
Kind regards,
Jacqui.
emailed Ryan as this is his account
Ryan has asked if i can email Tim as it wouldn't harm him to do some good will, emailed Tim to see if there is anything he can do
Show
Claire Folland
added a comment - Ryan has asked if i can email Tim as it wouldn't harm him to do some good will, emailed Tim to see if there is anything he can do
Hi Claire,
Can you ask Duncan to attend and provide a quotation for repairing this roof please? They have submitted an insurance claim. Customer name is Bunney and pitch C43.
Regards
Mark
issued assessment sheet
Can you ask Duncan to attend and provide a quotation for repairing this roof please? They have submitted an insurance claim. Customer name is Bunney and pitch C43.
Regards
Mark
issued assessment sheet
Show
Claire Folland
added a comment - Hi Claire,
Can you ask Duncan to attend and provide a quotation for repairing this roof please? They have submitted an insurance claim. Customer name is Bunney and pitch C43.
Regards
Mark
issued assessment sheet
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Assessment Sheet Issued [ 10549 ] |
| Assignee | Claire Folland [ claire ] | Charleen Sibley [ charleen sibley ] |
| Attachment | Screenshot 2025-05-23 144354.png [ 403344 ] |
| Status | Assessment Sheet Issued [ 10549 ] | Engineer Assessment Scheduled [ 10048 ] |
| Work Scheduled | 04/Jul/25 | |
| Assignee | Charleen Sibley [ charleen sibley ] | Claire Folland [ claire ] |
| Plot |
| Status | Engineer Assessment Scheduled [ 10048 ] | Awaiting Quote [ 10006 ] |
| Attachment | IMG_7537.jpg [ 406113 ] | |
| Attachment | IMG_7538.jpg [ 406114 ] | |
| Attachment | IMG_7539.jpg [ 406115 ] | |
| Attachment | IMG_7540.jpg [ 406116 ] | |
| Attachment | IMG_7541.jpg [ 406117 ] | |
| Attachment | IMG_7542.jpg [ 406118 ] | |
| Attachment | IMG_7543.jpg [ 406119 ] |
2 engineers 1.5 days plus travel and scaffolding
Show
Duncan Thomson
added a comment - 2 engineers 1.5 days plus travel and scaffolding
| Attachment | QUOT-4143.pdf [ 406120 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Swift |
| Status | Quotation supplied [ 10007 ] | Waiting for Customer [ 10350 ] |
| Attachment | Quote sent.png [ 406121 ] |
quote has been made from supply from Swift
Show
Duncan Thomson
added a comment - quote has been made from supply from Swift
made changes -
| Status | Waiting for Customer [ 10350 ] | Quotation accepted [ 10008 ] |
| Quote outcome | None [ 12253 ] | Accepted [ 12254 ] |
| Quote outcome | Accepted [ 12254 ] | Rejected [ 12255 ] |
| Status | Quotation accepted [ 10008 ] | Rejected [ 10002 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
12h 3m | 1 | Claire Folland | 07/Oct/24 8:53 AM | |||||
|
1d 1h 15m | 1 | Claire Folland | 08/Oct/24 10:09 AM | |||||
|
41d 5h 47m | 1 | Claire Folland | 18/Nov/24 2:56 PM | |||||
|
2s | 1 | Claire Folland | 18/Nov/24 2:57 PM | |||||
|
185d 22h 44m | 1 | Claire Folland | 23/May/25 2:41 PM | |||||
|
1s | 1 | Claire Folland | 23/May/25 2:41 PM | |||||
|
1s | 1 | Claire Folland | 23/May/25 2:41 PM | |||||
|
58d 22h 26m | 1 | Duncan Thomson | 21/Jul/25 1:08 PM | |||||
|
6s | 1 | Duncan Thomson | 21/Jul/25 1:08 PM | |||||
|
22m 26s | 1 | Duncan Thomson | 21/Jul/25 1:31 PM | |||||
|
2m 25s | 1 | Duncan Thomson | 21/Jul/25 1:33 PM | |||||
|
109d 11h 25m | 1 | 07/Nov/25 11:59 PM | ||||||
|
30d 20h 41m | 1 | Duncan Thomson | 08/Dec/25 8:40 PM |
