Details
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Type:
Chargeable (6 weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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Plot:7
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ID Number:as8831/78004
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Model:Cosalt Monaco Super
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Stock_Number:none
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Serial:none
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Status Colour:
Awaiting Quote
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Part Number:DOMCDACCA5S1 £42.33 plus £6.00 carriage
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Additional Contact Details:Ron
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Park:Beachside
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Postcode:EX39
Activity
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Lorraine Pryor (Inactive)
added a comment -
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Ron said that he haa this part now
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Lorraine Pryor (Inactive)
added a comment - Ron said that he haa this part now
I have had a reply from Andy at Bonus to say he was looking into it.
Then I have received another one to say" Apologies, I have wrapped and sent another cooker hood which is been sent asap on a next day to be with you Monday.
We are looking into the original hood and what has happened; please accept my apologies on the delay.
I have again send another email to Ron at Beachside.
Then I have received another one to say" Apologies, I have wrapped and sent another cooker hood which is been sent asap on a next day to be with you Monday.
We are looking into the original hood and what has happened; please accept my apologies on the delay.
I have again send another email to Ron at Beachside.
Show
Lorraine Pryor (Inactive)
added a comment - I have had a reply from Andy at Bonus to say he was looking into it.
Then I have received another one to say" Apologies, I have wrapped and sent another cooker hood which is been sent asap on a next day to be with you Monday.
We are looking into the original hood and what has happened; please accept my apologies on the delay.
I have again send another email to Ron at Beachside.
I have now called Andy to see if he will answer my call, the lady has told me that the line is engaged and she has taken a message from me!
NO:Tel: 01482 373 737
As i'm still not getting any answers I have now been on the Bonus website to ask if they have a customer services department so I can make a complaint about Andy at Bouus and see if they can tell me where this part is ?
NO:Tel: 01482 373 737
As i'm still not getting any answers I have now been on the Bonus website to ask if they have a customer services department so I can make a complaint about Andy at Bouus and see if they can tell me where this part is ?
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have now called Andy to see if he will answer my call, the lady has told me that the line is engaged and she has taken a message from me!
NO:Tel: 01482 373 737
As i'm still not getting any answers I have now been on the Bonus website to ask if they have a customer services department so I can make a complaint about Andy at Bouus and see if they can tell me where this part is ?
Andy at Bonus has still not got back to me to say if / where he has sent this extractor hood to.
I have yet again sent him an email, now waiting for him to reply to me.
I have yet again sent him an email, now waiting for him to reply to me.
Show
Lorraine Pryor (Inactive)
added a comment - Andy at Bonus has still not got back to me to say if / where he has sent this extractor hood to.
I have yet again sent him an email, now waiting for him to reply to me.
I have now spoken to ref ANdy and he said that this was sent out he is going to get me POD.
Show
Lorraine Pryor (Inactive)
added a comment - I have now spoken to ref ANdy and he said that this was sent out he is going to get me POD.
Ron has now given me a photo of the part, I have the size also.
I will e-mail this information over to Bonus Electric to see if they can help us with a replacement part
I will e-mail this information over to Bonus Electric to see if they can help us with a replacement part
Show
Lorraine Pryor (Inactive)
added a comment - Ron has now given me a photo of the part, I have the size also.
I will e-mail this information over to Bonus Electric to see if they can help us with a replacement part