Details
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Type:
Chargeable (6 weeks)
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Status: Awaiting Quote
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Priority:
Over 8 Weeks
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Resolution: Unresolved
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Labels:None
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Park_Company:Not defined
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Plot:7
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ID Number:as8831/78004
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Model:Cosalt Monaco Super
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Stock_Number:none
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Serial:none
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Status Colour:
Awaiting Quote
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Part Number:DOMCDACCA5S1 £42.33 plus £6.00 carriage
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Additional Contact Details:Ron
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Park:Beachside
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Postcode:EX39
Activity
| Field | Original Value | New Value |
|---|---|---|
| Plot | 40 | 7 |
| Contact Details | Ron | |
| Model | Vista | Cosalt Monaco Super |
| Stock_Number | none | |
| Order No | AS/78004 | |
| Parts ordered | 12/Jun/14 4:15 PM | |
| Issue Type | Gutters/Downpipes/Corner Cappings (8 Weeks) [ 25 ] | Chargeable (6 weeks) [ 14 ] |
| Parts Expected | 12/Jul/14 | |
| Due Date | 07/Aug/14 | |
| ID Number | 094016 | |
| Serial | 1452698 | none |
| Attachment | 30.06.14 SBHP- 157 size photo.jpg [ 65703 ] |
| Attachment | 02.07.14 email from Ron.jpg [ 65704 ] |
| Attachment | 02.07.14 email to ron.jpg [ 65705 ] |
| Attachment | 02.07.14.jpg [ 65706 ] |
| Assignee | Lorraine Pryor [ lorraine ] | Maureen Hooper [ maureenh ] |
| Due Date | 27/Aug/14 |
| Due Date | 27/Aug/14 | 13/Aug/14 |
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
I have again sent an e-mail to bonus to chase this up as I need to know if they are able to supply this part?
Show
Lorraine Pryor (Inactive)
added a comment - I have again sent an e-mail to bonus to chase this up as I need to know if they are able to supply this part?
| Attachment | 30.07.14.jpg [ 68148 ] |
| Attachment | 13.08.14.jpg [ 69795 ] |
The person that I need to speak to is still on leave, I have obtained his e-mail address which is
andy@bonuspluginsystems.co.uk
I have e-mailed the details over to him so that when he does return from shut down he will look into this for me.
andy@bonuspluginsystems.co.uk
I have e-mailed the details over to him so that when he does return from shut down he will look into this for me.
Show
Lorraine Pryor (Inactive)
added a comment - The person that I need to speak to is still on leave, I have obtained his e-mail address which is
andy@bonuspluginsystems.co.uk
I have e-mailed the details over to him so that when he does return from shut down he will look into this for me.
| Attachment | 18.09.14.jpg [ 69937 ] |
Andy from Plug in Bonus has come back to say "I have 2 left in stock at the cost will be £42.33 plus £6.00 carriage
DOMCDACCA5S1
I have e-mailed Ron to see if he would like me to order this for him, now waiting for a response.
DOMCDACCA5S1
I have e-mailed Ron to see if he would like me to order this for him, now waiting for a response.
Show
Lorraine Pryor (Inactive)
added a comment - Andy from Plug in Bonus has come back to say "I have 2 left in stock at the cost will be £42.33 plus £6.00 carriage
DOMCDACCA5S1
I have e-mailed Ron to see if he would like me to order this for him, now waiting for a response.
| ID Number | as8831/78004 |
| Attachment | 18.08.14 sage.jpg [ 69939 ] |
| Attachment | 18.08.14 email from ron to say place order.jpg [ 69975 ] |
| Attachment | 18.08.14 email to supplier.jpg [ 69976 ] |
Ron has e-mailed me to say yes please order this for him, I have e-mailed Andy at Bonus back to place order.
Show
Lorraine Pryor (Inactive)
added a comment - Ron has e-mailed me to say yes please order this for him, I have e-mailed Andy at Bonus back to place order.
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Manufacturer | Bonus plug in |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Part Number | DOMCDACCA5S1 £42.33 plus £6.00 carriage |
ron has chase this part up.
I have sent an e-mail to Andy at Bonus to see when it would be sent out, not sure if they are on shut down?
I have sent an e-mail to Andy at Bonus to see when it would be sent out, not sure if they are on shut down?
Show
Lorraine Pryor (Inactive)
added a comment - ron has chase this part up.
I have sent an e-mail to Andy at Bonus to see when it would be sent out, not sure if they are on shut down?
| Attachment | 28.08.14 email to chase bonus up.jpg [ 70899 ] |
I have called Ron and he still has received this item, I have now called Bonus and spoken to ref Andy he has promised me that he will get this part send out ASAP and it should arrive by the end of the week.
I have called and asked ref Lorraine at the park to update Ron.
I have called and asked ref Lorraine at the park to update Ron.
Show
Lorraine Pryor (Inactive)
added a comment - I have called Ron and he still has received this item, I have now called Bonus and spoken to ref Andy he has promised me that he will get this part send out ASAP and it should arrive by the end of the week.
I have called and asked ref Lorraine at the park to update Ron.
| Attachment | 06.10.14 Rec by Andy at Bonus.jpg [ 74591 ] |
| Workflow | Pre-Owned Ver 2.0 [ 109210 ] | Pre-Owned Ver 2.5 [ 113909 ] |
| Priority | Agreed Date [ 26 ] | Over 8 Weeks [ 25 ] |
I cant get a reply from the supplier, I have emailed ron to see if this part has arrived yet.
Im now trying to call and speak to Andy to get an answer from him.
Im now trying to call and speak to Andy to get an answer from him.
Show
Lorraine Pryor (Inactive)
added a comment - - edited I cant get a reply from the supplier, I have emailed ron to see if this part has arrived yet.
Im now trying to call and speak to Andy to get an answer from him.
I have now spoken to ref ANdy and he said that this was sent out he is going to get me POD.
Show
Lorraine Pryor (Inactive)
added a comment - I have now spoken to ref ANdy and he said that this was sent out he is going to get me POD.
Andy at Bonus has still not got back to me to say if / where he has sent this extractor hood to.
I have yet again sent him an email, now waiting for him to reply to me.
I have yet again sent him an email, now waiting for him to reply to me.
Show
Lorraine Pryor (Inactive)
added a comment - Andy at Bonus has still not got back to me to say if / where he has sent this extractor hood to.
I have yet again sent him an email, now waiting for him to reply to me.
I have now called Andy to see if he will answer my call, the lady has told me that the line is engaged and she has taken a message from me!
NO:Tel: 01482 373 737
As i'm still not getting any answers I have now been on the Bonus website to ask if they have a customer services department so I can make a complaint about Andy at Bouus and see if they can tell me where this part is ?
NO:Tel: 01482 373 737
As i'm still not getting any answers I have now been on the Bonus website to ask if they have a customer services department so I can make a complaint about Andy at Bouus and see if they can tell me where this part is ?
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have now called Andy to see if he will answer my call, the lady has told me that the line is engaged and she has taken a message from me!
NO:Tel: 01482 373 737
As i'm still not getting any answers I have now been on the Bonus website to ask if they have a customer services department so I can make a complaint about Andy at Bouus and see if they can tell me where this part is ?
I have had a reply from Andy at Bonus to say he was looking into it.
Then I have received another one to say" Apologies, I have wrapped and sent another cooker hood which is been sent asap on a next day to be with you Monday.
We are looking into the original hood and what has happened; please accept my apologies on the delay.
I have again send another email to Ron at Beachside.
Then I have received another one to say" Apologies, I have wrapped and sent another cooker hood which is been sent asap on a next day to be with you Monday.
We are looking into the original hood and what has happened; please accept my apologies on the delay.
I have again send another email to Ron at Beachside.
Show
Lorraine Pryor (Inactive)
added a comment - I have had a reply from Andy at Bonus to say he was looking into it.
Then I have received another one to say" Apologies, I have wrapped and sent another cooker hood which is been sent asap on a next day to be with you Monday.
We are looking into the original hood and what has happened; please accept my apologies on the delay.
I have again send another email to Ron at Beachside.
| Attachment | 27.10.14 Swift.jpg [ 76024 ] |
| Attachment | 27.10.14 Swift.jpg [ 76024 ] |
| Assignee | Maureen Hooper [ maureenh ] | Lorraine Pryor [ lorraine ] |
Ron said that he haa this part now
Show
Lorraine Pryor (Inactive)
added a comment - Ron said that he haa this part now
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
made changes -
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
made changes -
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
46d 20h 40m | 1 | Lorraine Pryor (Inactive) | 18/Aug/14 10:58 AM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 18/Aug/14 10:58 AM | |||||
|
22s | 1 | Lorraine Pryor (Inactive) | 18/Aug/14 10:59 AM | |||||
|
86d 7h 4m | 1 | Lorraine Pryor (Inactive) | 12/Nov/14 5:03 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 12/Nov/14 5:03 PM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 12/Nov/14 5:04 PM | |||||
|
5s | 1 | Lorraine Pryor (Inactive) | 12/Nov/14 5:04 PM | |||||
|
4016d 12h 4m | 1 | 11/Nov/25 5:08 AM | ||||||
|
11s | 1 | 11/Nov/25 5:08 AM |
I will e-mail this information over to Bonus Electric to see if they can help us with a replacement part