Our Parks
  1. Our Parks
  2. SBHP-678

owners have reported a leak in their unit from the ceiling

    Details

    • Type: Roof (8 Weeks) Roof (8 Weeks)
    • Status: Awaiting Quote
    • Priority: Normal Normal
    • Resolution: Unresolved
    • Labels:
      None
    • Park_Company:
       River Valley Country Park
    • Park_Code:
      RIVE02
    • Park_Postcode:
      TR20 9ER
    • Park_Email:
      rivervalley@surfbay.co.uk
    • Park_Phone:
      01736 763398
    • Plot:
      red 16
    • Model:
      Oakley
    • Stock_Number:
      39959
    • Size:
      36x12
    • Status Colour:
      Awaiting Quote Awaiting Quote
    1. CCF_001570.pdf
      438 kB
      Claire Folland
    1. Capture.JPG
      88 kB
    2. Capture.JPG
      157 kB
    3. Capture.JPG
      146 kB
    4. Quote acceptance.png
      21 kB
    5. worksheet issued.png
      32 kB

      Activity

      Claire Folland created issue -
      Claire Folland made changes -
      Field Original Value New Value
      Park_Postcode TR20 9ER
      Park_Email rivervalley@surfbay.co.uk
      Park_Phone 01736 763398
      Park_Code RIVE02
      Park_Key_Account No
      Park_Address2 Relubbus
      Park_City Penzance
      Park_Address River Valley Country Park
      Claire Folland made changes -
      Attachment Capture.JPG [ 382691 ]
      Claire Folland made changes -
      Attachment Capture.JPG [ 382692 ]
      Hide
      Claire Folland added a comment -
      this is an ex hire fleet van, customer is within the 6 months warranty the park gives them, issued worksheet
      Show
      Claire Folland added a comment - this is an ex hire fleet van, customer is within the 6 months warranty the park gives them, issued worksheet
      Claire Folland made changes -
      Attachment Capture.JPG [ 382693 ]
      Duncan Thomson made changes -
      Status Awaiting Quote [ 10006 ] Quotation supplied [ 10007 ]
      Duncan Thomson made changes -
      Status Quotation supplied [ 10007 ] Quotation accepted [ 10008 ]
      Duncan Thomson made changes -
      Attachment Quote acceptance.png [ 384243 ]
      Duncan Thomson made changes -
      Status Quotation accepted [ 10008 ] Parts ordered [ 3 ]
      Duncan Thomson made changes -
      Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
      Plot
      Duncan Thomson made changes -
      Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
      Duncan Thomson made changes -
      Attachment worksheet issued.png [ 384247 ]
      Hide
      Duncan Thomson added a comment -
      worksheet issued to replace cornice and skirting in main bedroom
      Show
      Duncan Thomson added a comment - worksheet issued to replace cornice and skirting in main bedroom
      Duncan Thomson made changes -
      Assignee Claire Folland [ claire ] Duncan Thomson [ duncan ]
      Claire Folland made changes -
      Attachment CCF_001570.pdf [ 384860 ]
      Duncan Thomson made changes -
      Times Scheduled 1
      Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
      Hide
      Duncan Thomson added a comment -
      Hi Duncan,

      A quick update on red 16. The owner came back to his unit this week and called in this morning for an update. We told him what you said about the roof and that it appeared that he had repaired the roof himself. He was ok with that. He returned a bit later to say that he no longer wanted the repairs to the skirting and cornice, carried out. He has sent an email to that effect. Will you update warranty or do you want us to do it?

      Thanks

      Karen
      Show
      Duncan Thomson added a comment - Hi Duncan, A quick update on red 16. The owner came back to his unit this week and called in this morning for an update. We told him what you said about the roof and that it appeared that he had repaired the roof himself. He was ok with that. He returned a bit later to say that he no longer wanted the repairs to the skirting and cornice, carried out. He has sent an email to that effect. Will you update warranty or do you want us to do it? Thanks Karen
      Duncan Thomson made changes -
      Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
      Resolution Done [ 10000 ]
      made changes -
      Resolution Done [ 10000 ]
      Status Resolved [ 5 ] Reopened [ 4 ]
      made changes -
      Status Reopened [ 4 ] Awaiting Quote [ 10006 ]
      Transition Time In Source Status Execution Times Last Executer Last Execution Date
      Awaiting Quote Awaiting Quote Quotation supplied Quotation supplied
      22d 5h 35m 1 Duncan Thomson 19/Jun/24 3:01 PM
      Quotation supplied Quotation supplied Quotation accepted Quotation accepted
      2s 1 Duncan Thomson 19/Jun/24 3:01 PM
      Quotation accepted Quotation accepted Parts ordered Parts ordered
      31s 1 Duncan Thomson 19/Jun/24 3:01 PM
      Parts ordered Parts ordered Parts Recieved Parts Recieved
      6s 1 Duncan Thomson 19/Jun/24 3:01 PM
      Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
      3s 1 Duncan Thomson 19/Jun/24 3:01 PM
      Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
      46d 21h 1m 1 Duncan Thomson 05/Aug/24 12:03 PM
      Engineer Scheduled Engineer Scheduled Resolved Resolved
      55s 1 Duncan Thomson 05/Aug/24 12:04 PM
      Resolved Resolved Reopened Reopened
      296d 8h 12m 1 28/May/25 8:16 PM
      Reopened Reopened Awaiting Quote Awaiting Quote
      18s 1 28/May/25 8:16 PM

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          Dates

          • Created:
            Updated: