Details
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Type:
Wallboards/Ceiling Boards (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Plot:71
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Serial:010639h
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Model:bordeaux
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Year:2012
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Size:38x12
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ID Number:SBH005518
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Status Colour:
Complete
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Stock_Number:28107
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Times Scheduled:1
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Park_Company:Trevella Caravan Park
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Park_Postcode:TR8 5EW
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Park_Contact:Karen
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Park_Phone:01637 830308 // Kurt's direct line 01637 830307
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Park_Email:rob.lomas@trevella.co.uk or sales Karen.Keyte@trevella.co.uk]
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Park_Code:TREV06
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Park_Key_Account:Yes
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SLA Status:
Description
rain is leaking in and around the top of the window, steve has sealed top of window frame as there was a gap in sealer.
this is a bonded wall
this is a bonded wall
Issue Links
- Same Van
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QUOT-1440
Wallboard to be replaced in the master bedroom to the left of the window and below the window frame
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- Complete
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1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
18d 29m | 1 | debbieb | 22/Apr/16 12:43 PM | |||||
|
5m 9s | 1 | debbieb | 22/Apr/16 12:49 PM | |||||
|
20d 23h 34m | 1 | debbieb | 13/May/16 12:23 PM | |||||
|
20d 23h 46m | 1 | Adrienne Barwell (Inactive) | 03/Jun/16 12:09 PM | |||||
|
8s | 1 | Adrienne Barwell (Inactive) | 03/Jun/16 12:09 PM | |||||
|
46d 3h 38m | 1 | debbieb | 19/Jul/16 3:48 PM | |||||
|
13s | 1 | debbieb | 19/Jul/16 3:49 PM | |||||
|
5s | 1 | debbieb | 19/Jul/16 3:49 PM | |||||
|
7s | 1 | debbieb | 19/Jul/16 3:49 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Debbie Bartlett [ debbieb ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Attachment | screenshot-10.png [ 123760 ] |
Hide
Debbie Bartlett (Inactive)
added a comment -
Permalink
Swift have advised that this job is now complete. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Swift have advised that this job is now complete. Screen shot attached.
| Attachment | email to richard with swift job sheet.png [ 123733 ] |
Richard from Trevella has just called re this issue I have checked on swift and it shows that it been completed w/c 11.07.16 I am emailed him over the job sheet I've printed off from Swift now.
email richard.broster@trevella.co.uk
email richard.broster@trevella.co.uk
Show
Lorraine Pryor (Inactive)
added a comment - Richard from Trevella has just called re this issue I have checked on swift and it shows that it been completed w/c 11.07.16 I am emailed him over the job sheet I've printed off from Swift now.
email richard.broster@trevella.co.uk
| Attachment | screenshot-9.png [ 122929 ] |
Swift have said "Following On From Craigs Inspection We Now Need To Go Out And Complete Work - Window And Been Sealed And Tin Pierced And Griplock Sealed - Need To Replace 3 X Wallboards" work date of 11/7/16. Updated Karen at the park.
Show
Charleen Sibley
added a comment - Swift have said "Following On From Craigs Inspection We Now Need To Go Out And Complete Work - Window And Been Sealed And Tin Pierced And Griplock Sealed - Need To Replace 3 X Wallboards" work date of 11/7/16. Updated Karen at the park.
Updated Karen at the park who called today - from the swift engineer's job card it looks like the windows have been sealed and parts need ordering. Will check with swift next week.
Show
Charleen Sibley
added a comment - Updated Karen at the park who called today - from the swift engineer's job card it looks like the windows have been sealed and parts need ordering. Will check with swift next week.
| Attachment | swift engineer completed job card.png [ 121543 ] |
Karen at the park was asking me today what the engineer has done to repair the van, she said she looked inside but couldn't see anything.
I checked on Swift under engineers but they the worksheet is not on the system as yet so I was unable to update her.
I said I will email one of the warranty team who can have a look in tues/ wed and let her know or she may well call us before.
I will email Debbie as she has been dealing with this one.
I checked on Swift under engineers but they the worksheet is not on the system as yet so I was unable to update her.
I said I will email one of the warranty team who can have a look in tues/ wed and let her know or she may well call us before.
I will email Debbie as she has been dealing with this one.
Show
Lorraine Pryor (Inactive)
added a comment - Karen at the park was asking me today what the engineer has done to repair the van, she said she looked inside but couldn't see anything.
I checked on Swift under engineers but they the worksheet is not on the system as yet so I was unable to update her.
I said I will email one of the warranty team who can have a look in tues/ wed and let her know or she may well call us before.
I will email Debbie as she has been dealing with this one.
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 06/Jun/16 | |
| Plot |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
| Attachment | swift engineer to attend.png [ 119739 ] |
The swift system is saying w/c 6/6/16. Updated the park
Show
Charleen Sibley
added a comment - The swift system is saying w/c 6/6/16. Updated the park
I have checked the Swift system, this is not yet scheduled
Show
Adrienne Barwell (Inactive)
added a comment - I have checked the Swift system, this is not yet scheduled
| Attachment | screenshot-8.png [ 119150 ] |
Updated Richard at the park email attached.
Show
Charleen Sibley
added a comment - Updated Richard at the park email attached.
| Attachment | Email to update Richard at the park.png [ 118378 ] |
| Attachment | screenshot-7.png [ 118365 ] |
Swift have advised:
As you can appreciate we have never sent out our engineer and covered any water ingress warranty work on this holiday home so i can understand why this has been rejected,
However, I am happy to send an engineer to inspect and assess this van but only on the basis of below:
• If the engineer determines it is as a result of manufacture, ie the cause of the water ingress was as a direct failure of the production methods used, then we will cover the cost of the repair, and undertake the work, as a goodwill gesture, as the van is now out of warranty.
• If the engineer finds that the cause is a manufacturing, but the van has not been properly maintained, then we will not cover all of the cost, and we will ask for a portion of the cost to be paid by the customer. (we would be prepared to undertake the repair and would do so at cost price)
• If the engineer finds that the cause is not due to manufacturing defect, ie the cause is wear and tear, due to weather, or age of the product, then we will not cover any of the cost associated with the repair. ( we would not undertake the work)
I hope you think this is fair.
As you can appreciate we have never sent out our engineer and covered any water ingress warranty work on this holiday home so i can understand why this has been rejected,
However, I am happy to send an engineer to inspect and assess this van but only on the basis of below:
• If the engineer determines it is as a result of manufacture, ie the cause of the water ingress was as a direct failure of the production methods used, then we will cover the cost of the repair, and undertake the work, as a goodwill gesture, as the van is now out of warranty.
• If the engineer finds that the cause is a manufacturing, but the van has not been properly maintained, then we will not cover all of the cost, and we will ask for a portion of the cost to be paid by the customer. (we would be prepared to undertake the repair and would do so at cost price)
• If the engineer finds that the cause is not due to manufacturing defect, ie the cause is wear and tear, due to weather, or age of the product, then we will not cover any of the cost associated with the repair. ( we would not undertake the work)
I hope you think this is fair.
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised:
As you can appreciate we have never sent out our engineer and covered any water ingress warranty work on this holiday home so i can understand why this has been rejected,
However, I am happy to send an engineer to inspect and assess this van but only on the basis of below:
• If the engineer determines it is as a result of manufacture, ie the cause of the water ingress was as a direct failure of the production methods used, then we will cover the cost of the repair, and undertake the work, as a goodwill gesture, as the van is now out of warranty.
• If the engineer finds that the cause is a manufacturing, but the van has not been properly maintained, then we will not cover all of the cost, and we will ask for a portion of the cost to be paid by the customer. (we would be prepared to undertake the repair and would do so at cost price)
• If the engineer finds that the cause is not due to manufacturing defect, ie the cause is wear and tear, due to weather, or age of the product, then we will not cover any of the cost associated with the repair. ( we would not undertake the work)
I hope you think this is fair.
| Attachment | screenshot-6.png [ 118364 ] |
I have e-mailed Lisa and Reece to see whether they would consider sending an engineer to inspect this unit, awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Lisa and Reece to see whether they would consider sending an engineer to inspect this unit, awaiting response
| Attachment | appeal to Swift.png [ 118320 ] |
I will escalate this to Lisa at Swift
Show
Adrienne Barwell (Inactive)
added a comment - I will escalate this to Lisa at Swift
Swift have rejected because the unit is out of warranty
Show
Adrienne Barwell (Inactive)
added a comment - Swift have rejected because the unit is out of warranty
| Serial | 10639h | 010639h |
| Priority | Agreed Date [ 26 ] | Manager escalations [ 10000 ] |
Email to Adrienne regarding this attached
Show
Ellie W (Inactive)
added a comment - Email to Adrienne regarding this attached
| Attachment | 16.5.16.png [ 118262 ] |
Richard from Trevella has also asked me for an update on this one. Looks as though Lee called last week also asking for an update wanting Ade to look into it, I will email Adrienne and leave her a note to update him before 1pm tomorrow by telephone or by email
Show
Ellie W (Inactive)
added a comment - Richard from Trevella has also asked me for an update on this one. Looks as though Lee called last week also asking for an update wanting Ade to look into it, I will email Adrienne and leave her a note to update him before 1pm tomorrow by telephone or by email
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Lee from Trevella, has called today and asked for an update on this issue. I have spoken to Ade and she will take a look at it later.
Show
Debbie Bartlett (Inactive)
added a comment - Lee from Trevella, has called today and asked for an update on this issue. I have spoken to Ade and she will take a look at it later.
| Assignee | Lorraine Pryor [ lorraine ] | Debbie Bartlett [ debbieb ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
I have submitted a claim to Swift SBH005518
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Debbie Bartlett (Inactive)
added a comment - I have submitted a claim to Swift SBH005518
| ID Number | SBH005518 |
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key |
|
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| Workflow | Pre-Owned Ver 2.5 [ 180707 ] | Manufacturers ver 2.2 [ 181550 ] |
| Status | Awaiting Quote [ 10006 ] | Open [ 1 ] |
I have spoken to Ade, we will resubmit to swift as we think this might be a van that has issue with leaking. Richard at the park will update the van owners, Lorraine is also going to quote in the mean time. Call 12:36:06pm
Show
Debbie Bartlett (Inactive)
added a comment - - edited I have spoken to Ade, we will resubmit to swift as we think this might be a van that has issue with leaking. Richard at the park will update the van owners, Lorraine is also going to quote in the mean time. Call 12:36:06pm
| Attachment | GW-2140.pdf [ 114795 ] |
Engineer Assessment Sheet Returned and passed to Lorraine
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Ellie W (Inactive)
added a comment - Engineer Assessment Sheet Returned and passed to Lorraine
I can put extra info on jira ?
Heide report this at the park via the phone and wanted it done as warranty.
After looking into this I can see that Steve has previously been out to this issue back in jan 2015.
I have issued a assessment sheet for our engineer to have a look at this and see what their thoughts are on this one.
Called park back as I said we might be able to fit them in on Thursday as I was trying to explain this to Heidi and as she was new she passed me over to Lee.. He wants to know whey its not covered under warranty and started quoting the sales of good act to me, I said to him I'm not arguing the fact that is something wrong with the wall board / window and I can see that we have already been out to repair it as Swift reject this.
I finally got to finish and say that we will send out an engineer to assess this and that way we then have more infor/ photos to take this back to swift if they feel its a design fault.
Heide report this at the park via the phone and wanted it done as warranty.
After looking into this I can see that Steve has previously been out to this issue back in jan 2015.
I have issued a assessment sheet for our engineer to have a look at this and see what their thoughts are on this one.
Called park back as I said we might be able to fit them in on Thursday as I was trying to explain this to Heidi and as she was new she passed me over to Lee.. He wants to know whey its not covered under warranty and started quoting the sales of good act to me, I said to him I'm not arguing the fact that is something wrong with the wall board / window and I can see that we have already been out to repair it as Swift reject this.
I finally got to finish and say that we will send out an engineer to assess this and that way we then have more infor/ photos to take this back to swift if they feel its a design fault.
Show
Lorraine Pryor (Inactive)
added a comment - I can put extra info on jira ?
Heide report this at the park via the phone and wanted it done as warranty.
After looking into this I can see that Steve has previously been out to this issue back in jan 2015.
I have issued a assessment sheet for our engineer to have a look at this and see what their thoughts are on this one.
Called park back as I said we might be able to fit them in on Thursday as I was trying to explain this to Heidi and as she was new she passed me over to Lee.. He wants to know whey its not covered under warranty and started quoting the sales of good act to me, I said to him I'm not arguing the fact that is something wrong with the wall board / window and I can see that we have already been out to repair it as Swift reject this.
I finally got to finish and say that we will send out an engineer to assess this and that way we then have more infor/ photos to take this back to swift if they feel its a design fault.
| Work Scheduled | 05/Jan/15 | |
| Due Date | 14/Jan/15 | 30/May/16 |
| ID Number | sbh004129 |
Heide from the park called about this one, the van is 2012 swift reject the claim back then.Looking into this we Steve did go out previous in 2014/2015 and repair this so I will set this up as Good will for now and see what the engineer says when they assess this van,
Show
Lorraine Pryor (Inactive)
added a comment - Heide from the park called about this one, the van is 2012 swift reject the claim back then.Looking into this we Steve did go out previous in 2014/2015 and repair this so I will set this up as Good will for now and see what the engineer says when they assess this van,