Details
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Type:
Missing items (4 weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:021566h
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Model:Bordeaux
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Year:2016
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Size:35x12
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ID Number:SBH005663
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Status Colour:
Complete
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Stock_Number:32173
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Times Scheduled:1
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Park_Company:Southern Mill Caravan Site
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Park_Postcode:TQ8 8LN
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Park_Phone:01548842154
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Park_Code:SQUI01
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Park_Key_Account:No
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SLA Status:
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SLA: Open Jobs Overdue Status:
Issue Links
- Same Van
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GW-3737
Owner added additonal spec of 6 extra main door keys which did not get delivered with the van.
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- Awaiting Quote
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1. |
Update Customer |  |
Complete | Debbie Bartlett (Inactive) | |
2. |
Update Customer | |
Complete | Debbie Bartlett (Inactive) |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
41m 35s | 1 | Claire Folland | 18/May/16 10:14 AM | |||||
|
3s | 1 | debbieb | 03/Aug/16 4:36 PM | |||||
|
5s | 1 | debbieb | 03/Aug/16 4:36 PM | |||||
|
2s | 1 | debbieb | 03/Aug/16 4:36 PM | |||||
|
4s | 1 | debbieb | 03/Aug/16 4:36 PM | |||||
|
4s | 1 | debbieb | 03/Aug/16 4:36 PM | |||||
|
16h 51m | 1 | debbieb | 04/Aug/16 9:28 AM | |||||
|
4s | 1 | debbieb | 04/Aug/16 9:28 AM | |||||
|
77d 1h 19m | 2 | Claire Folland | 16/Aug/16 10:20 AM | |||||
|
12d 11h 40m | 2 | Claire Folland | 16/Aug/16 5:03 PM | |||||
|
147d 19h 11m | 2 | Claire Folland | 11/Jan/17 10:18 AM | |||||
|
22h 59m | 1 | Claire Folland | 12/Jan/17 9:17 AM | |||||
|
13s | 2 | Claire Folland | 12/Jan/17 9:18 AM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Assignee | Isabel Smith [ monica ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
Hide
Claire Folland
added a comment -
Permalink
Di has advised she would like them posted to her home address, put in post today
Show
Claire Folland
added a comment - Di has advised she would like them posted to her home address, put in post today
| Attachment | screenshot-3.png [ 138453 ] |
recieved replacement keys, have emailed custoer asking where she would like these sent
Show
Claire Folland
added a comment - recieved replacement keys, have emailed custoer asking where she would like these sent
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Assignee | Debbie Bartlett [ debbieb ] | Isabel Smith [ monica ] |
Rachel has ordered keys, ref number of keys 522. Call time 13.45.32pm
Show
Debbie Bartlett (Inactive)
added a comment - Rachel has ordered keys, ref number of keys 522. Call time 13.45.32pm
I have looked on the swift system and it clearly says we order two x sets of keys. Screen shot attached.I will chase this with Rachel.
Show
Debbie Bartlett (Inactive)
added a comment - I have looked on the swift system and it clearly says we order two x sets of keys. Screen shot attached.I will chase this with Rachel.
| Attachment | screenshot-2.png [ 135515 ] |
I have asked Claire to confirm what is happening with this issue. It is over 12 weeks old
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Claire to confirm what is happening with this issue. It is over 12 weeks old
| Comment | [ I have asked Isabel to find out the latest update for this issue and update JIRA ] |
recieved 3 keys in the post, customer ordered 6, will speak to swift, steve is on site tomorrow, will get him to deliver these to customer
Show
Claire Folland
added a comment - recieved 3 keys in the post, customer ordered 6, will speak to swift, steve is on site tomorrow, will get him to deliver these to customer
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift system advisee Keys are due to be dispatched 8/8/16. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Swift system advisee Keys are due to be dispatched 8/8/16. Screen shot attached.
| Attachment | screenshot-1.png [ 124931 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Debbie Bartlett [ debbieb ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
I have spoken to sienna at the park and she advised that should call back tomorrow to update about the keys.
Show
Debbie Bartlett (Inactive)
added a comment - I have spoken to sienna at the park and she advised that should call back tomorrow to update about the keys.
Swift have advised that the keys should be dispatched W/C 8th/8/2016.
Show
Debbie Bartlett (Inactive)
added a comment - Swift have advised that the keys should be dispatched W/C 8th/8/2016.
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
This has been rejected by Swift. They have advised that we need to contact the supplier for keys. I will speak to Craig as I don't think this is correct.
Show
Debbie Bartlett (Inactive)
added a comment - This has been rejected by Swift. They have advised that we need to contact the supplier for keys. I will speak to Craig as I don't think this is correct.
| Assignee | Claire Folland [ claire ] | Debbie Bartlett [ debbieb ] |
| ID Number | SBH005663 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TQ8 8LN | |
| Park_Phone | 1548842154 | |
| Park_Code | SQUI01 | |
| Park_Key_Account | No | |
| Park_Address2 | South Sands | |
| Park_City | Salcombe |